R K motor company

July 2, I HAVE READ YOUR COMPLAINT FROM OUR CUSTOMER [redacted] ( [redacted] ).ON MAY - 13-** [redacted] HAD COME BY MY DEALERSHIP AND TAKEN A LOOK AT THE 2004, [redacted] TYPE SEDAN, I HAD PERSONALLY SHOWN THE VEHICLE TO HIM, HE SHOWED INTEREST AND SAID HE WOULD NEED TO BRING HIS WIFE BACK FOR A TEST DRIVEUNKNOWN TIME THEY ARRIVED LOOKED THE VEHICLE OVER AND A TEST DRIVE WAS GIVENTHEY CAME BACK AND WERE PLEASED WITH WHAT THEY DROVE, AND MADE ARRANGEMENTS TO PURCHASE.ON MAY 14, [redacted] CAME TO THE DEALERSHIP AND FINALIZED THE DEAL AND TOOK DELIVERY OF THE VEHICLEENCLOSED YOU WILL FIND THE BUYERS ORDER STATING THE VEHICLE AND THE PURCHASE AMOUNTALONG WITH THAT SHE SIGNED THE AS IS STATEMENT AS WELL.WHILE COMPLETING THE DEAL, I NOTICED THAT THEIR REGISTRATION WAS RUNNING OUT ON AT THE END OF THE MONTH, AND THEY DID NOT HAVE THE RENEWAL STICKER, SO I ADDED THE THIRTY SIX DOLLAR FEE TO THE PURCHASE ORDER , AND ADDED IT TO THE STATE PAPERWORK FOR THEIR REGISTRATION RENEWALTHEIR TOTAL DEAL WAS $AND IT WAS PAID IN FULL BY A PERSONAL CHECK OUR POLICY IS TO HOLD DEALS TO DAYS WHILE WAITING FOR THE CHECK TO CLEAR.IN EXAMPLE 2, THE PENNDOT MV4ST WAS COMPLETED AND THE REGISTRATION WAS ADDED AFTER THE FACTTHE PAPER WORK WAS THEN SENT TO MY MESSENGER SERVICE, [redacted] TITLES IN [redacted] PA TO COMPLETE AND SEND TO PENNDOTAT THAT TIME I MADE PAYMENT FOR THE SALES TAX ALONG WITH THE OTHER FEES, AND MESSENGER FEESTHE PAPERWORK WAS SENT TO PENNDOT FOR PROCESSING BY [redacted] TITLESWITHIN THE NEXT TWO WEEKS, I RECEIVED NOTICE FROM [redacted] OF [redacted] TITLES THAT THE THIRTY SIX DOLLARS WAS NEEDED FOR THE [redacted] DEALI WENT AND PAID THEM FOR THAT AND THEY SENT THE PAPERWORK BACK TO PENNDOT TO GET COMPLETEDTHE PAPERWORK WENT TO THE REJECTION SECTION SO THEY CAN MANUALLY PROCESS THIS DEAL AT THIS POINTNOTING THAT THERE WOULD HAVE BEEN NO ABILITY TO TRACE THIS THROUGH METHODS.THROUGH THIS WHOLE PROCESS THE [redacted] S HAD RECEIVED NOTICE THAT THE DEAL WAS NEEDING ATTENTION AND THAT THE $REGISTRATION WAS NOT ADDED, AND NEEDED TO BEI RECEIVED MORE THAN ENOUGH CALLS FROM HUSBAND AND WIFE ABOUT THIS ISSUEWHAT I TOLD THEM AND CONTINUED TO TELL THEM IS THAT THE MV4ST PINK SLIP SHOWS PROOF OF OWNERSHIP ALSO STATES THAT THE SALES TAX HAD BEEN COLLECTED, AND THAT THE RENEWAL OF THEIR REGISTRATION FOR THE NEXT YEAR WAS ADDEDTHE MV4ST IS A DAY TEMPORARY REGISTRATION COPY, THE STATE UNDERSTANDS THAT ISSUES CAN OCCUR AND THIS FORM ALLOWS FOR THAT.I AS A DEALER FOLLOWED THROUGH IN A TIMELY MANNER, AT NO TIME WAS THERE ANYTHING IN JEOPARDY, THEY HAVE UNTIL AUGUST 10, FOR THEIR PINK SLIP TO BE EXPIREDLOCAL POLICE DEPARTMENTS ARE AWARE OF TIMELY ISSUES FROM PENNDOT, IF THERE WERE QUESTIONS THEY WOULD HAVE CONTACTED THE DEALER.AS OF THIS LETTER, THE PAPERWORK SHOULD BE IN THE POSSESSION OF THE OWNER.THIS COMPLAINT IS OVER THE MATTER OF $36.00, SOMETHING THAT THE [redacted] S SHOULD HAVE PAID FOR PRIOR TO PURCHASING ANOTHER VEHICLEIF THIS WAS COMPLETED UNNOTICED, THEY WOULD HAVE NEEDED TO PARK THE CAR UNTIL PENNDOT FINALIZED EVERYTHING.THE REASONING THAT YOU DO NOT HAVE ANY INFORMATION ON MY DEALERSHIP IS THAT YOU HAVE NEVER NEEDED TO CONTACT ME IN THE PASTTHE DEALERSHIP IS SOLELY OWNED AND OFERATEDIF YOU WOULD CONTACT PENNDOT, DEPARTMENT OF STATE, [redacted] TITLES, I HAVE AN IMPECCABLE RECORD WITH ALL I TRANSACT BUSINESSALL MY FILES ARE IN ORDERAGAIN FROM TIME TO TIME THERE IS AN EVENT THAT NEEDS ATTENTION, AND FOR THAT WE HANDLE IT AS PROMPT AS POSSIBLEBUT WE WILL NOT BE BULLIED AROUND FOR THE NEGLIGENCE OF A CLIENT.PLEASE NOTE, THE VEHICLE WAS SOLD AS IS, WHICH STATES MY COMPANYS RESPONSIBILITY WOULD HAVE BEEN $36.00,IN CLOSING, AS THIS ISSUE ESCALATED, ** [redacted] HAS BEEN SERVED NOTICE OF TRESPASSING, AND A SIGN ON ADJACENT PROPERTY STATING RK MOTOR COMPANY IS A RIP OFF" WAS TAKEN DOWN BY A [redacted] POLICE OFFICER WITHIN HOURS OF PLACEMENTALL FROM CALLS FROM MY CLIENTS MAKING ME AWARE OF THISI UNDERSTAND THE NEED FOR ACTION FOR SOME PEOPLE THAT REPRESENT OUR PROFESSION BUT YOUR SOURCE OF THE INFORMATION NEEDS TO BE AS RELIABLE, IN THIS CASE ITS NOT.RESPECTFULLY SUBMITTED

July 2, 2014
I HAVE READ YOUR COMPLAINT FROM OUR CUSTOMER [redacted]).ON MAY 1 2 - 13-2014 **. [redacted] HAD COME BY MY DEALERSHIP AND TAKEN A LOOK AT THE 2004, [redacted] TYPE SEDAN, I HAD PERSONALLY SHOWN THE VEHICLE TO HIM, HE SHOWED INTEREST AND SAID HE WOULD NEED TO BRING...

HIS WIFE BACK FOR A TEST DRIVE. UNKNOWN TIME THEY ARRIVED LOOKED THE VEHICLE OVER AND A TEST DRIVE WAS GIVEN. THEY CAME BACK AND WERE PLEASED WITH WHAT THEY DROVE, AND MADE ARRANGEMENTS TO PURCHASE.ON MAY 14, 2014 [redacted] CAME TO THE DEALERSHIP AND FINALIZED THE DEAL AND TOOK DELIVERY OF THE VEHICLE. ENCLOSED YOU WILL FIND THE BUYERS ORDER STATING THE VEHICLE AND THE PURCHASE AMOUNT. ALONG WITH THAT SHE SIGNED THE AS IS STATEMENT AS WELL.WHILE COMPLETING THE DEAL, I NOTICED THAT THEIR REGISTRATION WAS RUNNING OUT ON AT THE END OF THE MONTH, AND THEY DID NOT HAVE THE RENEWAL STICKER, SO I ADDED THE THIRTY SIX DOLLAR FEE TO THE PURCHASE ORDER , AND ADDED IT TO THE STATE PAPERWORK FOR THEIR REGISTRATION RENEWAL. THEIR TOTAL DEAL WAS $5057.70 AND IT WAS PAID IN FULL BY A PERSONAL CHECK OUR POLICY IS TO HOLD DEALS 10 TO 14 DAYS WHILE WAITING FOR THE CHECK TO CLEAR.IN EXAMPLE 2, THE PENNDOT MV4ST WAS COMPLETED AND THE REGISTRATION WAS ADDED AFTER THE FACT. THE PAPER WORK WAS THEN SENT TO MY MESSENGER SERVICE, [redacted] TITLES IN [redacted] PA TO COMPLETE AND SEND TO PENNDOT. AT THAT TIME I MADE PAYMENT FOR THE SALES TAX ALONG WITH THE OTHER FEES, AND MESSENGER FEES. THE PAPERWORK WAS SENT TO PENNDOT FOR PROCESSING BY [redacted] TITLES.
WITHIN THE NEXT TWO WEEKS, I RECEIVED NOTICE FROM [redacted] OF [redacted] TITLES THAT THE THIRTY SIX DOLLARS WAS NEEDED FOR THE [redacted] DEAL. I WENT AND PAID THEM FOR THAT AND THEY SENT THE PAPERWORK BACK TO PENNDOT TO GET COMPLETED. THE PAPERWORK WENT TO THE REJECTION SECTION SO THEY CAN MANUALLY PROCESS THIS DEAL AT THIS POINT. NOTING THAT THERE WOULD HAVE BEEN NO ABILITY TO TRACE THIS THROUGH NORMAL METHODS.THROUGH THIS WHOLE PROCESS THE [redacted]S HAD RECEIVED NOTICE THAT THE DEAL WAS NEEDING ATTENTION AND THAT THE $36.00 REGISTRATION WAS NOT ADDED, AND NEEDED TO BE. I RECEIVED MORE THAN ENOUGH CALLS FROM HUSBAND AND WIFE ABOUT THIS ISSUE. WHAT I TOLD THEM AND CONTINUED TO TELL THEM IS THAT THE MV4ST PINK SLIP SHOWS PROOF OF OWNERSHIP ALSO STATES THAT THE SALES TAX HAD BEEN COLLECTED, AND THAT THE RENEWAL OF THEIR REGISTRATION FOR THE NEXT YEAR WAS ADDED. THE MV4ST IS A 90 DAY TEMPORARY REGISTRATION COPY, THE STATE UNDERSTANDS THAT ISSUES CAN OCCUR AND THIS FORM ALLOWS FOR THAT.I AS A DEALER FOLLOWED THROUGH IN A TIMELY MANNER, AT NO TIME WAS THERE ANYTHING IN JEOPARDY, THEY HAVE UNTIL AUGUST 10, 2014 FOR THEIR PINK SLIP TO BE EXPIRED. LOCAL POLICE DEPARTMENTS ARE AWARE OF TIMELY ISSUES FROM PENNDOT, IF THERE WERE QUESTIONS THEY WOULD HAVE CONTACTED THE DEALER.AS OF THIS LETTER, THE PAPERWORK SHOULD BE IN THE POSSESSION OF THE OWNER.THIS COMPLAINT IS OVER THE MATTER OF $36.00, SOMETHING THAT THE [redacted]S SHOULD HAVE PAID FOR PRIOR TO PURCHASING ANOTHER VEHICLE. IF THIS WAS COMPLETED UNNOTICED, THEY WOULD HAVE NEEDED TO PARK THE CAR UNTIL PENNDOT FINALIZED EVERYTHING.THE REASONING THAT YOU DO NOT HAVE ANY INFORMATION ON MY DEALERSHIP IS THAT YOU HAVE NEVER NEEDED TO CONTACT ME IN THE PAST. THE DEALERSHIP IS SOLELY OWNED AND OFERATED. IF YOU WOULD CONTACT PENNDOT, DEPARTMENT OF STATE, [redacted] TITLES, I HAVE AN IMPECCABLE RECORD WITH ALL I TRANSACT BUSINESS. ALL MY FILES ARE IN ORDER. AGAIN FROM TIME TO TIME THERE IS AN EVENT THAT NEEDS ATTENTION, AND FOR THAT WE HANDLE IT AS PROMPT AS POSSIBLE. BUT WE WILL NOT BE BULLIED AROUND FOR THE NEGLIGENCE OF A CLIENT.PLEASE NOTE, THE VEHICLE WAS SOLD AS IS, WHICH STATES MY COMPANYS RESPONSIBILITY WOULD HAVE BEEN $36.00,IN CLOSING, AS THIS ISSUE ESCALATED, **. [redacted] HAS BEEN SERVED NOTICE OF TRESPASSING, AND A SIGN ON ADJACENT PROPERTY STATING RK MOTOR COMPANY IS A RIP OFF" WAS TAKEN DOWN BY A [redacted] POLICE OFFICER WITHIN HOURS OF PLACEMENT. ALL FROM CALLS FROM MY CLIENTS MAKING ME AWARE OF THISI UNDERSTAND THE NEED FOR ACTION FOR SOME PEOPLE THAT REPRESENT OUR PROFESSION BUT YOUR SOURCE OF THE INFORMATION NEEDS TO BE AS RELIABLE, IN THIS CASE ITS NOT.RESPECTFULLY SUBMITTED

Review: HORRIBLE HORRIBLE HORRIBLE Business person,I bought a car here on 5/14/14, the owner [redacted] sent paperwork to PennDot late,(blamed it on his courier service) failed to pay the extra fee to renew the registration that I paid to him.(listed on paperwork)I contacted PennDot to inquire if paperwork was received, they advised it was not submitted until 6/9/14,I contacted him and he was rude and argumentative, as it was my fault that he did not complete the paperwork, then lied to my husband, stating he paid the registration online. After contacting Penndot for two weeks straight, to be told the paperwork was NEVER re-submitted. I contacted [redacted] the owner),and immediately got into an argument with him about the whole situation, he stated the pink slip was good for 90 days and I ask him why he lied and said he re-newed it online, he starting yelling. I advised him I was reporting him to Revdex.com.He said, "fine, go ahead" I told him he was a bad businessman,he then told me to "screw myself "(not he words he used )and he hung up on me, I called back, he did not answer, so I left him a voice mail advising of his horrible business and cowardly actions.Desired Settlement: I want ALL my money back that I paid for the car, down the last penny,and he can have the car back, I have only owed it for over a month,and technically I don't even own it, because it is NOT registered anywhere in the state of PA.A person in a business should NOT be aloud to manipulate people and lie to them, and basically steal their money and not follow through with State mandated paperwork. I spend $5000 at his business, I can only imagine how he treats other clients.I want $5000 back !

Business

Response:

July 2, 2014I HAVE READ YOUR COMPLAINT FROM OUR CUSTOMER [redacted]).ON MAY 1 2 - 13-2014 **. [redacted] HAD COME BY MY DEALERSHIP AND TAKEN A LOOK AT THE 2004, [redacted] TYPE SEDAN, I HAD PERSONALLY SHOWN THE VEHICLE TO HIM, HE SHOWED INTEREST AND SAID HE WOULD NEED TO BRING HIS WIFE BACK FOR A TEST DRIVE. UNKNOWN TIME THEY ARRIVED LOOKED THE VEHICLE OVER AND A TEST DRIVE WAS GIVEN. THEY CAME BACK AND WERE PLEASED WITH WHAT THEY DROVE, AND MADE ARRANGEMENTS TO PURCHASE.ON MAY 14, 2014 [redacted] CAME TO THE DEALERSHIP AND FINALIZED THE DEAL AND TOOK DELIVERY OF THE VEHICLE. ENCLOSED YOU WILL FIND THE BUYERS ORDER STATING THE VEHICLE AND THE PURCHASE AMOUNT. ALONG WITH THAT SHE SIGNED THE AS IS STATEMENT AS WELL.WHILE COMPLETING THE DEAL, I NOTICED THAT THEIR REGISTRATION WAS RUNNING OUT ON AT THE END OF THE MONTH, AND THEY DID NOT HAVE THE RENEWAL STICKER, SO I ADDED THE THIRTY SIX DOLLAR FEE TO THE PURCHASE ORDER , AND ADDED IT TO THE STATE PAPERWORK FOR THEIR REGISTRATION RENEWAL. THEIR TOTAL DEAL WAS $5057.70 AND IT WAS PAID IN FULL BY A PERSONAL CHECK OUR POLICY IS TO HOLD DEALS 10 TO 14 DAYS WHILE WAITING FOR THE CHECK TO CLEAR.IN EXAMPLE 2, THE PENNDOT MV4ST WAS COMPLETED AND THE REGISTRATION WAS ADDED AFTER THE FACT. THE PAPER WORK WAS THEN SENT TO MY MESSENGER SERVICE, [redacted] TITLES IN [redacted] PA TO COMPLETE AND SEND TO PENNDOT. AT THAT TIME I MADE PAYMENT FOR THE SALES TAX ALONG WITH THE OTHER FEES, AND MESSENGER FEES. THE PAPERWORK WAS SENT TO PENNDOT FOR PROCESSING BY [redacted] TITLES.WITHIN THE NEXT TWO WEEKS, I RECEIVED NOTICE FROM [redacted] OF [redacted] TITLES THAT THE THIRTY SIX DOLLARS WAS NEEDED FOR THE [redacted] DEAL. I WENT AND PAID THEM FOR THAT AND THEY SENT THE PAPERWORK BACK TO PENNDOT TO GET COMPLETED. THE PAPERWORK WENT TO THE REJECTION SECTION SO THEY CAN MANUALLY PROCESS THIS DEAL AT THIS POINT. NOTING THAT THERE WOULD HAVE BEEN NO ABILITY TO TRACE THIS THROUGH NORMAL METHODS.THROUGH THIS WHOLE PROCESS THE [redacted]S HAD RECEIVED NOTICE THAT THE DEAL WAS NEEDING ATTENTION AND THAT THE $36.00 REGISTRATION WAS NOT ADDED, AND NEEDED TO BE. I RECEIVED MORE THAN ENOUGH CALLS FROM HUSBAND AND WIFE ABOUT THIS ISSUE. WHAT I TOLD THEM AND CONTINUED TO TELL THEM IS THAT THE MV4ST PINK SLIP SHOWS PROOF OF OWNERSHIP ALSO STATES THAT THE SALES TAX HAD BEEN COLLECTED, AND THAT THE RENEWAL OF THEIR REGISTRATION FOR THE NEXT YEAR WAS ADDED. THE MV4ST IS A 90 DAY TEMPORARY REGISTRATION COPY, THE STATE UNDERSTANDS THAT ISSUES CAN OCCUR AND THIS FORM ALLOWS FOR THAT.I AS A DEALER FOLLOWED THROUGH IN A TIMELY MANNER, AT NO TIME WAS THERE ANYTHING IN JEOPARDY, THEY HAVE UNTIL AUGUST 10, 2014 FOR THEIR PINK SLIP TO BE EXPIRED. LOCAL POLICE DEPARTMENTS ARE AWARE OF TIMELY ISSUES FROM PENNDOT, IF THERE WERE QUESTIONS THEY WOULD HAVE CONTACTED THE DEALER.AS OF THIS LETTER, THE PAPERWORK SHOULD BE IN THE POSSESSION OF THE OWNER.THIS COMPLAINT IS OVER THE MATTER OF $36.00, SOMETHING THAT THE [redacted]S SHOULD HAVE PAID FOR PRIOR TO PURCHASING ANOTHER VEHICLE. IF THIS WAS COMPLETED UNNOTICED, THEY WOULD HAVE NEEDED TO PARK THE CAR UNTIL PENNDOT FINALIZED EVERYTHING.THE REASONING THAT YOU DO NOT HAVE ANY INFORMATION ON MY DEALERSHIP IS THAT YOU HAVE NEVER NEEDED TO CONTACT ME IN THE PAST. THE DEALERSHIP IS SOLELY OWNED AND OFERATED. IF YOU WOULD CONTACT PENNDOT, DEPARTMENT OF STATE, [redacted] TITLES, I HAVE AN IMPECCABLE RECORD WITH ALL I TRANSACT BUSINESS. ALL MY FILES ARE IN ORDER. AGAIN FROM TIME TO TIME THERE IS AN EVENT THAT NEEDS ATTENTION, AND FOR THAT WE HANDLE IT AS PROMPT AS POSSIBLE. BUT WE WILL NOT BE BULLIED AROUND FOR THE NEGLIGENCE OF A CLIENT.PLEASE NOTE, THE VEHICLE WAS SOLD AS IS, WHICH STATES MY COMPANYS RESPONSIBILITY WOULD HAVE BEEN $36.00,IN CLOSING, AS THIS ISSUE ESCALATED, **. [redacted] HAS BEEN SERVED NOTICE OF TRESPASSING, AND A SIGN ON ADJACENT PROPERTY STATING RK MOTOR COMPANY IS A RIP OFF" WAS TAKEN DOWN BY A [redacted] POLICE OFFICER WITHIN HOURS OF PLACEMENT. ALL FROM CALLS FROM MY CLIENTS MAKING ME AWARE OF THISI UNDERSTAND THE NEED FOR ACTION FOR SOME PEOPLE THAT REPRESENT OUR PROFESSION BUT YOUR SOURCE OF THE INFORMATION NEEDS TO BE AS RELIABLE, IN THIS CASE ITS NOT.RESPECTFULLY SUBMITTED