R. K. Pinson & Associates, LLC

Complaint: ***
I am rejecting this response because:
Complaint ID #***Thank you for allowing me time to respondThe weather cooled and I was able to go upstairs and open the boxes which were rattling, taking pictures of the items which were broken during our moveThere are two broken pieces: a ceramic tray, and a glass picture frameI attached photos of these itemsSince my contract covers .60/lb my broken items should be valued at $(lbs wt). The item which was not delivered was my husband's cu ft "T" tank. Since my contract covers lost/stolen items, the tank as seen below should be valued at lbs * = $83.40 Together my contract covers the $for items which were broken, lost, or stolenPlease advise when I will receive my credit for $98.40. Lost/stole item pictured in the following chart, also available at *** Thank You,*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: non responsive
Regards,
*** ***

Tell us why here...FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL.*** *** *** was moved from MA to NC.Our company takes all forms of payment
such as check, money order etcThe move was bigger then *** *** had told our agent originally had spoken about, we were forced to use a 28ft truck to haul all of his belongs The customer from the beginning was persistent about paying with credit card, when our agent had told him we would not accept that form of payWe had sent a contract that explained everything and the prices*** *** waived this option which covers all of his belongs on the truck or when offloading the goodsSo now that *** *** was not forced to sign any paper if he felt he was being charge to much for our servicesOur movers do not begin the moving process unless the customer agrees to everything that is being offered in the contractThe customer wanted a refund $4,which the owner of our company refused because the customer had already agreed to paying the price when he signed the contract.ON BEHALF ON THE COMPANY WE TRULY APOLOGIZE FOR ANY INCONVENIENCE THAT MIGHT HAVE BEEN BROUGHT TO YOU THROUGH THIS MOVING PROCESS. Thank you

FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. Our company does not struggle with telling the truthOur contract clearly states all prices ad all other information neededIf the customer feels they should be reimbursed for any mishandled items, they would have to go through our claims departmentOur agent spoke to this cutomer and also with the owner of the companyWe had tried to make the deal they had spoken about happenBut unfortunately it did not happen how we had hoped it wouldWe did not bait and switch this customerThe move was a big job so the price went up according to the amount of space being taken up in the truckWe sincerely apologize for inconvenience caused to you.

FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. MRSMOTHERWELL WAS PICKED UP ON 06/30/FROM NJ SHE WAS TRANSPORTED TO COLORADO. WE
EXPLAIN TO THE SHIPPER THAT SHE HAS THE OPTION TO PURCHASE FULL VALUE PROTECTION INSUARNCE ON HER GOODS THROUGH OUR COMPANY OR EVEN BY HER CHOICE OF COMPANYSHIPPER HAS THE OPTION UPON PICK UP TO MAKE HER DECISION ON WHICH PACKAGE SHE WISHES TO CHOOSE FROMWE THE CARRIER OFFER BASIC LIABILITY INSURANCE THAT COVERS .60B CENTS PER POUND PER ARTICLETHIS IS THE METHOD SHE CHOSEWHEN CHOOSING THIS METHOD YOU ARE WAIVING FULL VALUE PROTECTION ON YOUR GOODS. WE ASSURE SHIPPER THAT WE WILL TRY ALL WE CAN TO HAVE GOODS TO HER IN SAME CONDITIONWE PACK AND WRAP ALL OF HER GOODS EFFICITENLYMOVING OUT OF STATE ISNT VERY EASY AND THE LAWS OF GRAVITY CAN KICK IN DEPENDING ON HOW MANY TIMES HER GOODS ARE HANDLED AND OFFLOADED SHIPPER IS WELL AWARE OF THESE RISKS WHEN SIGNING OUR WAIVER. WE HAVE SENT SHIPPER AN EMAIL WITH CREDENTIALS TO FILE HER CLAIM FOR ANY DAMAGES EXPERIENCED THROUGHOUT MOVE AND SHIPPER HAS YET TO FILE CLAIMUNFORTUNATLEY WE ARE UNABLE TO REIMBURSE SHIPPER UNLESS THESE PROCEDURES ARE TAKENONCE CLAIM IS FILED WE WILL BE REIMBURSING HER FOR THE DAMAGES WHEN CLAIM HAS BEEN ANALYZED. THANK YOU

Complaint: ***
I am rejecting this response because: I never requested to pay with a credit card and was not told by the movers that the price would increase until after they loaded the goods on the truck In addition, we did not have the option of refusing the cost upfront since we were obligated to vacate the property within hours of the time the movers arrived Again, at no point was this company willing to compromise and furthermore we have discovered that the internet in filled with similar bait and switch examples from this companyMy wife and I have moved times in less than years including an international move, so I think we can handle the stress of moving a relatively short distance, what we cannot accept is being charged more than 300% of the quote we were given We were very clear with the movers on the content of our belongings and never did they suggest or request to view the contents to provide a more accurate assessment We do not accept the response made by this business as it is untruthful and deceptive
Regards,
Alex Semilof