R. Kessler & Associates

I write in response to Complaint ID [redacted]. I was hired by Claimant on a renovation project. The agreed upon cost of the project was based on number of labor hours and cost of materials furnished. This was an old home and many problems were discovered below the surface materials after work...

commenced. The after discovered issues caused additional labor hours to be spent. Due to the increased hours spent, I unilaterally elected to lower my hourly rate to help keep costs down.The bamboo flooring was purchased independently by Claimant. I explained that there needed to be transitions between all of the doorways, however, Claimant refused to allow the installation of transitions, as she did not like the appearance. As advised, without the transitions in place, the floor lifted slightly. Without any expense to her I removed all of the floors and reinstalled them using glue to help prevent the buckling in the future.The asbestos portion of the complaint is misleading. This issue, if any, was created by an acquaintance of the Claimant. This acquaintance was verbally abusive and threatening to me and the subcontractors on many occasions. From the beginning of this process, I always had Claimant’s best interests in mind I did the work for the best possible price and solved any problems that arose without additional costs to her. I never walked away from helping her even when being abused by the acquaintance. I did everything I could to help Claimant get through this and never refused to work with her.Yours truly