R & L Towing

This business needs to offer itemized billing. They also need to bill monthly. They sent me a bill in May for amounts allegedly owed as far back as March. The first email I saw was May 31st and the first email sent was on May 20th (which also did not contain an itemized bill). This business needs to improve its billing practices markedly and nothing in their response indicates that they understand the billing problems they have.

I apologize for any frustration you are experiencing with Smart Tuition.  Your account with Smart Tuition was fine with the auto debits until November.  The bank account that we had on file was closed in November.  We did send  you emails for failed bank payments and they are...

noted on your account that the emails were sent to your email address.  It's possible they could have gone to your junk folder.  If the bank account did not close there would have not been an issue.  I understand that it's easy to forget about changing your bank information after you close your bank account.  We did waive the initial failed bank fee on 12/01/15.  I will waive the other 3 failed bank fees because of this oversight with your bank account and also waive the late fee on your account for $30 as a 1 time courtesy.  In total we waived $120 in fees.  Please be aware that going forward we will not be able to waive any additional late fees.  [redacted] allows 1 courtesy late fee waiver per school year.   If you have any questions about anything in the future please call our 24 hour call center at ###-###-####. The other issue of slow mail delivery does not apply to your situation.  We cannot control how long mail takes to be delivered to Smart Tuition.  We advise our parents that mail delivery is accepted however it simply is not the fastest way to make payments.  Transit times can vary due to weather, change of delivery routes, and basic inefficiency in general.  We offer many different payment options so that you can avoid late fees.  We are not trying to hold mail to generate late fees.  Our goal is to get the payments to schools as fast as we can so the schools can function properly.If you have any additional questions, please feel free to reach out to me directly. Best regards, [redacted]Smart Tuition

I am rejecting this response because:
I never sent any information to this business.  I do not know what a smart fee is or why I am being b**led for it.  In the state of **. anybody doing business in the state must follow its laws.  Since this company does not offer a way to communicate without being recorded, it violates that law.  I am being b**led by a company I can not communicate with for services I never requested.  I w**l forward the matter to the [redacted] attorney general for evaluati