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R & L Truck Service Reviews (2)

The improper placement of the sump pump and the resulting damage is exactly why we are processing this complaint.  The sump pump that is present is in a standard sump basin that complies with code.  The pump worked flawlessly for over two years before Mr. R[redacted] and his crew moved it and replaced it incorrectly in the sump basin.  At no point did anyone here “inspect” the sump installation as it was placed inside a closed area by Mr. R[redacted].  I hired Mr. R[redacted] as he professes to be a professional in terms of plumbing and basement drying, which includes sump pumps.  I do not profess to be a professional in terms of plumbing or sump pumps and there would be no way I could assess the work performed.  Clearly, any professional who places the pump so the float valve could not operate should know better.  The improper installation has been documented visually by the photographs, video, and letter from Basement Waterproofing Inc.  The reason for the water damage was directly due to Mr. R[redacted]’s crew improperly placing the sump pump in the sump basin. In terms of any claim that water flowed into the basement from the windows, Mr. R[redacted]’s men moved the rain covering from one window and it allowed water to collect.  Once again, with the coverings in place there was no water issue for the previous two years or subsequently following the replacement of the covering.  Water did not enter the basement from the window other than when Mr. R[redacted]’s men moved the cover. In terms of the work at the top of the stairs, I recognize that was outside the scope of work and once again will concede that the haphazard installation of materials is not the responsibility of Mr. R[redacted]. In regard to the ceiling fan, under no circumstances did I or my boyfriend take the ceiling fan down or store it.  As a matter of fact, I was surprised by the fact that Mr. R[redacted]’s crew stored it in my back pantry as that is an area that my family needs access to.  I clearly recall commenting to members of my family that the storage location chosen was less than ideal in terms of getting into our pantry area.  Furthermore, for what reason would I or anyone else perform work that was being paid for as part of the overall job?  I wouldn’t. When I initially contacted Mr. R[redacted] about these issues, he had absolutely no recollection of any materials being removed from my premises.  These materials had been stored in a different area of the basement so as to ensure that they did not get mixed into the project.  The pressure treated 2x4s and molding materials were in no way part of the project.  Mr. R[redacted] claims that the materials were part of the payment for “additional work being done.”  I can produce the original contract (which is already in this system) as well as evidence that every added task that was performed was billed at full rate for every consumable and all labor – there were no accommodations made for materials and the like.  These materials include 4 – 8ft unfinished pine molding ($6.30 each at [redacted]) and 9 – 8ft pressure treated 2x4s ($4.17 each at [redacted]). The $20 allotment for the damaged dimmer is acceptable. In regard to the handrail, the offer of $30 is laughable.  I was under the impression that the railing to be installed was a spindle railing.  When Mr. R[redacted]’s men stated that it was to be a basic handrail, I stated that this was not my desire and they stated that omitting the rail would be accounted for at the end of the project.  Had I been told that the funds would not be accounted for, I would have had the basic handrail installed.  In terms of costs, the stair length is 11 linear feet (requiring 13 feet of rail).  The most basic pine rail costs $3.46 per linear foot at [redacted].  This is pine rail, which would not match the remainder of the basement and would have been stained along with the other wood used in the basement.  Labor estimates for handrails, without staining etc., are between 2-3 hours for a professional.  Additionally, light duty handrail brackets cost $2.98 and there would need to be two at the top of the stairs, one at the bottom and one every 48”.  This means a minimum of 5 brackets would be needed (more likely 6).  WITHOUT LABOR, the handrail cost in MATERIALS ALONE would be 13 x 3.46 + 5 x 2.98 = $59.88 PLUS 2.5 hours of LABOR. In terms of the reciprocating saw, Mr. R[redacted] did replace the saw with a new one of the same exact model.  This satisfies this part of the complaint. In terms of the floor fan, Mr. R[redacted]’s men used my personal property without my assent and when Mr. R[redacted] saw this he went out and purchased fans to be used in the windows to help extract the plaster dust.  His men discarded my ruined fan and stated that the fan would be accounted for in the final billing.  Replacement of the fan remains a requirement as his men used it without permission and identified that I would be reimbursed.  This was a high velocity 20” floor fan and prices for these range from $40 to $80.  $40 is acceptable. To address the final issue, which has nothing to do with the complaint, my boyfriend had no dealing with Mr. R[redacted]’s men at any point.  He leaves for work at 6:30 AM and returns here after 7:30 PM.  At no point would Mr. R[redacted] or his men be present during those times.  On occasion, he would leave for work when the crews were here and he had no real interaction except to say hello.  At no point was any person ever “threatened” other than with legal action when Mr. R[redacted] repeated attempted to shirk his obligation to remedy the issues that he created.  My boyfriend stated emphatically on a number of occasions that we would prefer to work with him to resolve the issue but if he was unwilling to accept his responsibilities then we would be forced to seek legal recourse.  IN FACT:  Mr. R[redacted]’s claim of needing to “step back” due to “aggressive” or “threatening” behavior is shown to be nonsense when you consider the fact that Mr. R[redacted] issued a proposal to complete repairs for $2800.  If they had to step back, why would they offer to do the work?  This proposal is in the Revdex.com system. To wrap this up, I will accept full payment for the repair of water damage ($2,800 according to Mr. R[redacted]’s estimate), replacement fan blades ($18), molding ($25.20), pressure treated 2x4s ($37.53), dimmer ($20), handrail MATERIALS (59.88), 2.5 hours of Mr. R[redacted]’s chargeable labor rate for handrail installation (assuming $20 per hour - $50), and floor fan ($40).  All combined, Mr. R[redacted] can send a Certified or Cashier’s check for a total of $3,050.61.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See below.
Regards,
[redacted]
The improper placement of the sump pump and the resulting damage is exactly why we are processing this complaint.  The sump pump that is present is in a standard sump basin that complies with code.  The pump worked flawlessly for over two years before Mr. R[redacted] and his crew moved it and replaced it incorrectly in the sump basin.  At no point did anyone here “inspect” the sump installation as it was placed inside a closed area by Mr. R[redacted].  I hired Mr. R[redacted] as he professes to be a professional in terms of plumbing and basement drying, which includes sump pumps.  I do not profess to be a professional in terms of plumbing or sump pumps and there would be no way I could assess the work performed.  Clearly, any professional who places the pump so the float valve could not operate should know better.  The improper installation has been documented visually by the photographs, video, and letter from Basement Waterproofing Inc.  The reason for the water damage was directly due to Mr. R[redacted]’s crew improperly placing the sump pump in the sump basin.In terms of any claim that water flowed into the basement from the windows, Mr. R[redacted]’s men moved the rain covering from one window and it allowed water to collect.  Once again, with the coverings in place there was no water issue for the previous two years or subsequently following the replacement of the covering.  Water did not enter the basement from the window other than when Mr. R[redacted]’s men moved the cover.In terms of the work at the top of the stairs, I recognize that was outside the scope of work and once again will concede that the haphazard installation of materials is not the responsibility of Mr. R[redacted].In regard to the ceiling fan, under no circumstances did I or my boyfriend take the ceiling fan down or store it.  As a matter of fact, I was surprised by the fact that Mr. R[redacted]’s crew stored it in my back pantry as that is an area that my family needs access to.  I clearly recall commenting to members of my family that the storage location chosen was less than ideal in terms of getting into our pantry area.  Furthermore, for what reason would I or anyone else perform work that was being paid for as part of the overall job?  I wouldn’t.When I initially contacted Mr. R[redacted] about these issues, he had absolutely no recollection of any materials being removed from my premises.  These materials had been stored in a different area of the basement so as to ensure that they did not get mixed into the project.  The pressure treated 2x4s and molding materials were in no way part of the project.  Mr. R[redacted] claims that the materials were part of the payment for “additional work being done.”  I can produce the original contract (which is already in this system) as well as evidence that every added task that was performed was billed at full rate for every consumable and all labor – there were no accommodations made for materials and the like.  These materials include 4 – 8ft unfinished pine molding ($6.30 each at [redacted]) and 9 – 8ft pressure treated 2x4s ($4.17 each at [redacted]).The $20 allotment for the damaged dimmer is acceptable.In regard to the handrail, the offer of $30 is laughable.  I was under the impression that the railing to be installed was a spindle railing.  When Mr. R[redacted]’s men stated that it was to be a basic handrail, I stated that this was not my desire and they stated that omitting the rail would be accounted for at the end of the project.  Had I been told that the funds would not be accounted for, I would have had the basic handrail installed.  In terms of costs, the stair length is 11 linear feet (requiring 13 feet of rail).  The most basic pine rail costs $3.46 per linear foot at [redacted].  This is pine rail, which would not match the remainder of the basement and would have been stained along with the other wood used in the basement.  Labor estimates for handrails, without staining etc., are between 2-3 hours for a professional.  Additionally, light duty handrail brackets cost $2.98 and there would need to be two at the top of the stairs, one at the bottom and one every 48”.  This means a minimum of 5 brackets would be needed (more likely 6).  WITHOUT LABOR, the handrail cost in MATERIALS ALONE would be 13 x 3.46 + 5 x 2.98 = $59.88 PLUS 2.5 hours of LABOR.In terms of the reciprocating saw, Mr. R[redacted] did replace the saw with a new one of the same exact model.  This satisfies this part of the complaint.In terms of the floor fan, Mr. R[redacted]’s men used my personal property without my assent and when Mr. R[redacted] saw this he went out and purchased fans to be used in the windows to help extract the plaster dust.  His men discarded my ruined fan and stated that the fan would be accounted for in the final billing.  Replacement of the fan remains a requirement as his men used it without permission and identified that I would be reimbursed.  This was a high velocity 20” floor fan and prices for these range from $40 to $80.  $40 is acceptable.To address the final issue, which has nothing to do with the complaint, my boyfriend had no dealing with Mr. R[redacted]’s men at any point.  He leaves for work at 6:30 AM and returns here after 7:30 PM.  At no point would Mr. R[redacted] or his men be present during those times.  On occasion, he would leave for work when the crews were here and he had no real interaction except to say hello.  At no point was any person ever “threatened” other than with legal action when Mr. R[redacted] repeated attempted to shirk his obligation to remedy the issues that he created.  My boyfriend stated emphatically on a number of occasions that we would prefer to work with him to resolve the issue but if he was unwilling to accept his responsibilities then we would be forced to seek legal recourse.  IN FACT:  Mr. R[redacted]’s claim of needing to “step back” due to “aggressive” or “threatening” behavior is shown to be nonsense when you consider the fact that Mr. R[redacted] issued a proposal to complete repairs for $2800.  If they had to step back, why would they offer to do the work?  This proposal is in the Revdex.com system. To wrap this up, I will accept full payment for the repair of water damage ($2,800 according to Mr. R[redacted]’s estimate), replacement fan blades ($18), molding ($25.20), pressure treated 2x4s ($37.53), dimmer ($20), handrail MATERIALS (59.88), 2.5 hours of Mr. R[redacted]’s chargeable labor rate for handrail installation (assuming $20 per hour - $50), and floor fan ($40).  All combined, Mr. R[redacted] can send a Certified or Cashier’s check for a total of $3,050.61.

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