[redacted] contacted the Revdex.com and stated the floor has been taken car of and finished but no one has addressed her issue with the door or the vents that are still putting out black smoke
We started a renovation at the property this summerEveryone has new windows and a new roof. Now we are starting with renovating the empty apartmentsOur tenant does not always report her issues: for example we were not aware of the problem with her bathroom floor which we consider an
emergency.One year ago we hired a professional outside company to clean her duct work and chimney. This should have taken care of the problem because she has not complained to us since then. We wrapped and insulated all doors at the complex, but she wanted a new door. One of our techs was there yesterday and from what we have heard, she is very satisfiedHowever we painted all the doors and for some reason she doesn't want us to paint hers.When ever she has an issue she wants something new rather than allow us to repair. We can do that with some issues but not with all due to financial constraints.Unfortunately the heat is expensive because we have electric heat, but it is that way for all tenants. We try to keep our rents reasonable to account for that.As of yesterday, I was told by maintenance that she was happy. The only thing we are doing today is the leak in the bathroom which we were not aware of...but we will make sure everything is done properly. Thank you. *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Those statements made by *** *** are very untrueI have emails with no reply from them except thanks for the photosI only request something new when it has been damage by their contractors as well as them trying to repair things, and they only make the situation worseI have also spoke with their office manager Marie several times about those issues and she wrote them downI am not responsible if she does not notify who she needs to notifyYou can see out side when my door is closed all the way around the doorI also was told I would be getting a new door and they would paint it afterwardsI am only going by what I was told not but requesting anything newI spend money out of my own pocket to paint as well as keep up the grounds around my patio in the summer when it is taken over by weedsI have also sent photos of these issues to their office several timesI have also asked to talk with Emily personally but as usual no responseThe only issue I don't have photos of is the leak in the bathroomRather than accuse me of lying why won't any one from the office come see for themselves? Nor should I have to put my heat up to to be warm
[redacted] contacted the Revdex.com and stated the floor has been taken car of and finished but no one has addressed her issue with the door or the vents that are still putting out black smoke.
Revdex.com spoke with the business. The customer's door has had installation installed and weather stripping applied to the door as well as the door being adjusted. The business has not been contacted by the customer further about this issue.
[redacted] contacted the Revdex.com and stated the floor has been taken car of and finished but no one has addressed her issue with the door or the vents that are still putting out black smoke
We started a renovation at the property this summerEveryone has new windows and a new roof. Now we are starting with renovating the empty apartmentsOur tenant does not always report her issues: for example we were not aware of the problem with her bathroom floor which we consider an
emergency.One year ago we hired a professional outside company to clean her duct work and chimney. This should have taken care of the problem because she has not complained to us since then. We wrapped and insulated all doors at the complex, but she wanted a new door. One of our techs was there yesterday and from what we have heard, she is very satisfiedHowever we painted all the doors and for some reason she doesn't want us to paint hers.When ever she has an issue she wants something new rather than allow us to repair. We can do that with some issues but not with all due to financial constraints.Unfortunately the heat is expensive because we have electric heat, but it is that way for all tenants. We try to keep our rents reasonable to account for that.As of yesterday, I was told by maintenance that she was happy. The only thing we are doing today is the leak in the bathroom which we were not aware of...but we will make sure everything is done properly. Thank you. *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Those statements made by *** *** are very untrueI have emails with no reply from them except thanks for the photosI only request something new when it has been damage by their contractors as well as them trying to repair things, and they only make the situation worseI have also spoke with their office manager Marie several times about those issues and she wrote them downI am not responsible if she does not notify who she needs to notifyYou can see out side when my door is closed all the way around the doorI also was told I would be getting a new door and they would paint it afterwardsI am only going by what I was told not but requesting anything newI spend money out of my own pocket to paint as well as keep up the grounds around my patio in the summer when it is taken over by weedsI have also sent photos of these issues to their office several timesI have also asked to talk with Emily personally but as usual no responseThe only issue I don't have photos of is the leak in the bathroomRather than accuse me of lying why won't any one from the office come see for themselves? Nor should I have to put my heat up to to be warm
[redacted] contacted the Revdex.com and stated the floor has been taken car of and finished but no one has addressed her issue with the door or the vents that are still putting out black smoke.
Revdex.com spoke with the business. The customer's door has had installation installed and weather stripping applied to the door as well as the door being adjusted. The business has not been contacted by the customer further about this issue.