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R. M. Kole & Assoc. Corp.

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Reviews R. M. Kole & Assoc. Corp.

R. M. Kole & Assoc. Corp. Reviews (1)

Initial Business Response /* (1000, 8, 2015/11/02) */
Contact Name and Title: Dave *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mitchellpainting.net
This customer changed her schedule on use three time, very undecisive and will never be happy, neurotic personality, we caulk
upon request, we change covers on request, she has to take her contacts out and be 5inches from the wallShe wants us to paint her way, which is non productive
We have nothing but good ratings from the past yearsWe painted the job we quoted and then some at no chargeWith here threatening and hateful attitude we could not go back in the homeShe stated she would stand behind us and watch everything we did, if we left early she would slice our tiresThis customer talked and bothered us constantly with her stories and retoric which makes it hard to concentrate when painting, this project lasted longer due to her
picky-ness and annoyanceThis person would never be happy, she talked about all the other contractors that she didn't like
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As the customers, we find the responses of this business to be very unfortunate, as we have tried from the beginning to make things work between usThis forum is clearly not going to solve the issues, as he offered no remedy, but will only allow the public an opportunity to further investigate this business before hiring their servicesIn short, we will attempt to respond to the "childish" and unprofessional name calling, labeling of us as people, but in truth we just wanted our home painted and not this ongoing banter
The change of schedule was because we initially wanted to hire him to do a 1/bath for $We decided to wait a couple of months so we could financially do moreSo we ended with a $project for this manThat was the delayWe did not change our schedule three timesNot sure what a schedule change has to do with poor workmanship?
Anything regarding our personalities would not explain his lack of professional work
He states here "caulking and covers on request." His own website clearly states differentlyHis websites states, it is
their policy to change all outlet covers, and caulking is done as neededWe have the photos of all of the crown molding in our home that clearly needed done, and we did ask for it to be done and he did not do any of itCopies of his website have been submitted to our legal counsel, in the event he chooses to "redo" his site
We find the comment about contact lenses somewhat humorous! As my wife did say after some of the work was done that she could see better without her contact lenses in her eyesWhat would her eyesight have to do with his quality of workmanship! If fact, maybe things slipped by until the next day when lighting etcwas better and when those issues were addressed he refused to make correctionsWould this imply that if you have poor eyesight it would change HIS work?
As far as painting "her way." If you can see old paint peeking through then it would be supposed by anyone that this would not be acceptable paintingHow the paint was applied to the walls made no difference to us....the thinness of the amount of paint used, yes....makes a big difference to usPhotos of these walls are available for viewing
The remainder of his response is so false, disturbing and unprofessional that we will not respond with character assassination, as it clearly will not serve the purpose that we or the Revdex.com have made this information available to the public
No threats were made to this man or any other person ever in our home for any reasonThese are allegations used to deter the reader of this complaint from his not addressing the issues
If his response is clearly read, anyone can see he never addresses the complaints
He only attacks
We have all written correspondence between us and *** ***, emails, texts etcTrying to get some remedyWe only wanted the painting to be completed in a professional mannerWe also have written assessments from other professionals of what he left us with and stacks of Photographs clearly showing our complaints
He has not offered us any remedy, and has now attacked us on a personal level rather than address the scope of work he did and did not do, therefore we have had to seek legal action to try to recover some of our loss
Our Attorney, Rachel *** has given permission, If anyone needs to inquire re: this complaint regarding Mitchell Painting, all of the photographs, correspondence etcthey may be obtained through our legal counsel at:
***
Professional Corporation
Rachel ***
Attorney at law
XXX-XXX-XXXX

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Address: 5316 Ridge Rd, Parma, Ohio, United States, 44129-1455

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