R N C Capital Management Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As stated, I find my reaction to receiving a non functioning Cartier watch (send it to the Cartier watch masters as recommended by the Cartier authorized jeweler that was only certified to change the battery) quite reasonableI do not however find it reasonable and quite frankly start to find it quite suspicious how 'portero' is trying to steer me away from the Cartier watchmakers - makes me wonder what they will present me with....? Maybe the watch is a fake? Because who in there right mind would NOT support a watch being checked out by the watchmakers themselves? This behavior is questionable to say the least.No, case not solved, thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***, In addressing this complaint we have communicated with the customer that we sincerely sorry that the watch did not work when they received it, that was an error on our end and the watch should have been working We were happy to remedy the situation by providing a label for them to ship the watch into us for a repair where we would have it repaired by a very skilled watch repair with original Cartier piecesThe customer decided to take the watch directly to Cartier for repair It is not our policy to reimburse customers for repairs that they have decided to pursue from alternate venues Again, we remain happy to have the watch repaired for them but reimbursement for 3rd party repairs is not within our policy Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am afraid, I cannot accept this attempt to easily get out of a situation where I am left with either a non functioning watch or Euro in repair fees.I purchased a watch under the assumption that it was in working condition, for me to have to find out only when I try to replace the battery that I purchased a faulty piece is unacceptable.I then proceeded to do the responsible thing: send the watch to Cartier as recommended by the authorized dealer who assured me, that no other party was allowed to open/repair the watch.I do not consider Cartier to be a third party but rather 'portero' who, to this day, has not presented a certificate by Cartier that they are indeed certified to open the watchIn addition to that, I question why, if indeed they are certified, they would have send me a broken watch to begin with? You can see how my trust in this company is irreparably broken, since they claim they employ skilled watch masters, yet send me a non functioning watch!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have stated on our website that we do not cover repairs by a third party, we are happy to cover repairs when the watch is sent into us. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated, I find my reaction to receiving a non functioning Cartier watch (send it to the Cartier watch masters as recommended by the Cartier authorized jeweler that was only certified to change the battery) quite reasonable. I do not however find it reasonable and quite frankly start to find it quite suspicious how 'portero' is trying to steer me away from the Cartier watchmakers - makes me wonder what they will present me with....? Maybe the watch is a fake? Because who in there right mind would NOT support a watch being checked out by the watchmakers themselves? This behavior is questionable to say the least.No, case not solved, thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   In addressing this complaint we have communicated with the customer that we sincerely sorry that the watch did not work when they received it, that was an error on our end and the watch should have been working.  We were happy to remedy the situation by providing a label for...

them to ship the watch into us for a repair where we would have it repaired by a very skilled watch repair with original Cartier pieces. The customer decided to take the watch directly to Cartier for repair.  It is not our policy to reimburse customers for repairs that they have decided to pursue from alternate venues.   Again, we remain happy to have the watch repaired for them but reimbursement for 3rd party repairs is not within our policy.   Thank you, [redacted]