R-N-R Services

R-n-R Services entered into contract with customer to remodel Master Bath and Kitchen for $14,totalCustomer found tile material ("subway" style) online, via Craigslist, from an individual in San Antonio, TXCustomer requested R-n-R Services pickup same, at no charge, which we complied with even though an entire day was lostCustomer states "wrong" tile was laid, although customer supplied photo and purchase info for tile at The Home DepotWe purchased exact tile for customer even though, customer far exceeded amount budgeted per contracted amountThis was explained to customer and she agreed to pay for coast overrunAfter installation of said tile, Customer expressed displeasure with her choice of tile and asked that it be removed and reinstalled at NO additional charge, This was first of many times Customer began to express "Buyer's Remorse" with her decisionsTime after time Customer caused halts to project with her changes, despite the fact she initially expressed a firm commitment to sameCustomer was advised that her constant "change of plans" not only resulted in work stoppages but additional costs as wellCustomer agreed to all terms, even as she fretted if she was "doing the right thing"Customer then sought out and received additional information from third parties, which only caused further delays (Note: none of these third parties were signatories to contact)R-n-R Services acknowledges it's fault in allowing it's surety bond to lapseHowever, R-n-R Services stands by it's position that ALL of it's subcontractor specialty providers (HVAC, Electrical, and Plumbers) are in fact licensed with the State and do carry their own liability insuranceCustomer states that R-n-R Services asked it's own workers to "fix" things that Customer wrongly believes require a licensed providerThe repairs made to her plumbing are routine and expected when a shower's flooring is replacedCode(s) DO NOT require a licensed plumber to do sameFurthermore, this was explained to customer who expressed a desire that "whenever possible, R-n-R Services hold costs down"Customer states that "shortcuts" were taken, we disagreeR-n-R Services provides quality work and uses it's knowledge and Page experience to complete projects as speedily as possibleCustomer will agree, we believe, that she has no experience in such matters and is only relying upon the statements of others to assert such claims, all of which we believe are or would have been corrected, had R-n-R Services been allowed to do so, by R-n-R Services BEFORE final paymentR-n-R Services ALWAYS states unequivocally that no final payment shall be forthcoming until such time as it's customers are given the opportunity to inspect and approve any work done by R-n-R Services and its employeesCustomer claim that R-n-R Services over bought material repeatedly is deniedCustomer has no knowledge of R-n-R Services costs of materials for this projectSaid material and labor charges are specifically spelled out at time of contract signing and beforehand in a "Quote" for servicesCustomer had ample opportunity to question said charges BEFORE entering into any agreement with R-n-R ServicesAgain, we feel this yet another, of many examples, of Customer expressing "buyer's remorse"It is R-n-R Services policy that at no time shall a refund be providedAny changes to contact require an additional cost, R-n-R Services stands ready and available to fulfill its obligations, when it is allowed to do soCustomer denied access to R-n-R Services thereby terminating contract, to ask for a refund is ludicrousR-n-R Services is a business, not a non-profit organizationSincerely, [redacted]

R-n-R Services entered into contract with customer to remodel Master Bath and Kitchen for $14,000 total. Customer found tile material ("subway" style) online, via Craigslist, from an individual in San Antonio, TX. Customer requested R-n-R Services pickup same, at no charge, which we complied with...

even though an entire day was lost. Customer states "wrong" tile was laid, although customer supplied photo and purchase info for tile at The Home Depot. We purchased exact tile for customer even though, customer far exceeded amount budgeted per contracted amount. This was explained to customer and she agreed to pay for coast overrun. After installation of said tile, Customer expressed displeasure with her choice of tile and asked that it be removed and reinstalled at NO additional charge, This was first of many times Customer began to express "Buyer's Remorse" with her decisions. Time after time Customer caused halts to project with her changes, despite the fact she initially expressed a firm commitment to same. Customer was advised that her constant "change of plans" not only resulted in work stoppages but additional costs as well. Customer agreed to all terms, even as she fretted if she was "doing the right thing". Customer then sought out and received additional information from third parties, which only caused further delays (Note: none of these third parties were signatories to contact). R-n-R Services acknowledges it's fault in allowing it's surety bond to lapse. However, R-n-R Services stands by it's position that ALL of it's subcontractor specialty providers (HVAC, Electrical, and Plumbers) are in fact licensed with the State and do carry their own liability insurance. Customer states that R-n-R Services asked it's own workers to "fix" things that Customer wrongly believes require a licensed provider. The repairs made to her plumbing are routine and expected when a shower's flooring is replaced. Code(s) DO NOT require a licensed plumber to do same. Furthermore, this was explained to customer who expressed a desire that "whenever possible, R-n-R Services hold costs down". Customer states that "shortcuts" were taken, we disagree. R-n-R Services provides quality work and uses it's knowledge and Page 1 experience to complete projects as speedily as possible. Customer will agree, we believe, that she has no experience in such matters and is only relying upon the statements of others to assert such claims, all of which we believe are false or would have been corrected, had R-n-R Services been allowed to do so, by R-n-R Services BEFORE final payment. R-n-R Services ALWAYS states unequivocally that no final payment shall be forthcoming until such time as it's customers are given the opportunity to inspect and approve any work done by R-n-R Services and its employees. Customer claim that R-n-R Services over bought material repeatedly is denied. Customer has no knowledge of R-n-R Services costs of materials for this project. Said material and labor charges are specifically spelled out at time of contract signing and beforehand in a "Quote" for services. Customer had ample opportunity to question said charges BEFORE entering into any agreement with R-n-R Services. Again, we feel this yet another, of many examples, of Customer expressing "buyer's remorse". It is R-n-R Services policy that at no time shall a refund be provided. Any changes to contact require an additional cost, R-n-R Services stands ready and available to fulfill its obligations, when it is allowed to do so. Customer denied access to R-n-R Services thereby terminating contract, to ask for a refund is ludicrous. R-n-R Services is a business, not a non-profit organization. Sincerely, [redacted]

R-n-R Services entered into contract with customer to remodel Master Bath and Kitchen for $14,000 total. Customer found tile material ("subway" style) online, via Craigslist, from an individual in San...

Antonio, TX. Customer requested R-n-R Services pickup same, at no charge, which we complied with even though an entire day was lost. Customer states "wrong" tile was laid, although customer supplied photo and purchase info for tile at The Home Depot. We purchased exact tile for customer even though, customer far exceeded amount budgeted per contracted amount. This was explained to customer and she agreed to pay for coast overrun. After installation of said tile, Customer expressed displeasure with her choice of tile and asked that it be removed and reinstalled at NO additional charge, This was first of many times Customer began to express "Buyer's Remorse" with her decisions. Time after time Customer caused halts to project with her changes, despite the fact she initially expressed a firm commitment to same. Customer was advised that her constant "change of plans" not only resulted in work stoppages but additional costs as well. Customer agreed to all terms, even as she fretted if she was "doing the right thing". Customer then sought out and received additional information from third parties, which only caused further delays (Note: none of these third parties were signatories to contact). R-n-R Services acknowledges it's fault in allowing it's surety bond to lapse. However, R-n-R Services stands by it's position that ALL of it's subcontractor specialty providers (HVAC, Electrical, and Plumbers) are in fact licensed with the State and do carry their own liability insurance. Customer states that R-n-R Services asked it's own workers to "fix" things that Customer wrongly believes require a licensed provider. The repairs made to her plumbing are routine and expected when a shower's flooring is replaced. Code(s) DO NOT require a licensed plumber to do same. Furthermore, this was explained to customer who expressed a desire that "whenever possible, R-n-R Services hold costs down". Customer states that "shortcuts" were taken, we disagree. R-n-R Services provides quality work and uses it's knowledge and Page 1 experience to complete projects as speedily as possible. Customer will agree, we believe, that she has no experience in such matters and is only relying upon the statements of others to assert such claims, all of which we believe are false or would have been corrected, had R-n-R Services been allowed to do so, by R-n-R Services BEFORE final payment. R-n-R Services ALWAYS states unequivocally that no final payment shall be forthcoming until such time as it's customers are given the opportunity to inspect and approve any work done by R-n-R Services and its employees. Customer claim that R-n-R Services over bought material repeatedly is denied. Customer has no knowledge of R-n-R Services costs of materials for this project. Said material and labor charges are specifically spelled out at time of contract signing and beforehand in a "Quote" for services. Customer had ample opportunity to question said charges BEFORE entering into any agreement with R-n-R Services. Again, we feel this yet another, of many examples, of Customer expressing "buyer's remorse". It is R-n-R Services policy that at no time shall a refund be provided. Any changes to contact require an additional cost, R-n-R Services stands ready and available to fulfill its obligations, when it is allowed to do so. Customer denied access to R-n-R Services thereby terminating contract, to ask for a refund is ludicrous. R-n-R Services is a business, not a non-profit organization. Sincerely, [redacted]