In response to the above mentioned complaint, we acknowledge that CenCal Roofing did not handle this situation properly or within an acceptable time frame, Due to the high volume of business generated by the El Nino hype we have been overwhelmedHaving said that we did go out and attempt to resolve this issueWe found that the homeowners house was not level and the low side was opposite from the downspout we installedWe suggested adding another downspout to the low side but the homeowner did not want to due to a deck on that sideWe thought the gutter would look unsightly lowered 3"'due to its proximity to the fasciaThis was discussed with the homeownersThey are absolutely right that we did not follow up the way we should have from that point onWe would be happy to reimburse the homeowners for the repair they had done by othersD [redacted] CenCal Roofrng
In response to the above mentioned complaint, we acknowledge that CenCal Roofing did not handle this situation properly or within an acceptable time frame, Due to the high volume of business generated by the El Nino hype we have been overwhelmedHaving said that we did go out and attempt to resolve this issueWe found that the homeowners house was not level and the low side was opposite from the downspout we installedWe suggested adding another downspout to the low side but the homeowner did not want to due to a deck on that sideWe thought the gutter would look unsightly lowered 3"'due to its proximity to the fasciaThis was discussed with the homeownersThey are absolutely right that we did not follow up the way we should have from that point onWe would be happy to reimburse the homeowners for the repair they had done by othersD [redacted] CenCal Roofrng