True Comfort installed AC unit in for customer, Jay ***Three years later we received a "no cooling" callTrue Comfort came out and serviced both units at that time and sealed all caps that could be potential leaks, even though we were unable to locate any leakTrue Comfort advised customer if problem continued to call back and they would perform further leak testing in the off seasonCustomer contacted True Comfort again in spring of 2015, requesting units be servicedTrue Comfort advised customer they were not available but could come out earlier the following weekThe Customer wouldn't wait and had another company come out and now wants True Comfort to pay for their service callTrue Comfort advised that the warranty on equipment was covered for year labor and year manufacturer warranty, both of which were expiredTrue Comfort advised again that they would come out in off the season but would be paid for their services as years went by and labor and equipment were not under warranty any longerCustomer refused services and became very irate and threatening over the fact that the warranty was expired and he would have to pay for servicesTrue Comfort has no obligation to service unit, free of charge, after warranty has expired nor reimburse customer for fees paid to other service providers that customer chose to use on their ownAll equipment was installed to manufacturer's specifications and lack of maintenance could cause premature unit failure stated within manufactures warranty
I am rejecting this response because: He admits that the new system he installed failed after only three yearsWhen he serviced the units he added freon instead of repairing the leak(s)These are sealed units and should not need freon unless they are leakingAsk him to produce his work order/invoice from and you will see he did nothing to repair the problem per the warranty, he just added freonIf your new car's air conditioning wasn't working and you brought it back to the dealer, would you expect them to add freon or fix it ? The system continued to break down every year and he came and just topped of the freon instead of making the necessary repairsHe kept assuring us not to worry that we were under warrantyWhen the system broke down again this year he told my wife he was too busy with new jobs and wouldn't be available for at least two weeksMy wife and son both suffer from allergies so this was unacceptableWe called other contractors who all showed up within one dayThey all said the same thingsWhen people call with A.Cproblems they should be treated as potential health hazards and responded to as soon as possible, not two weeksHis adding freon was an easy way for him to get the system working as apposed to correcting the cause as per the warrantyNot repairing the leak caused more wear and tear on the unitsThe last company had to put $in freon into the system to give us temporary reliefHis comment about units not being properly maintained is self damning, since up to this year he is the sole contractor who serviced the systemOf course we are upset, his deceptive tactics have caused a premature need to make extensive repairs or more likely buy new unitsIn summary: Why did the system leak after only three years if it was properly installed ? Why didn't he fix it in ? ( Again, look at his invoice.) Why did he push off making an emergency call for over two weeks ? Why do we need a new A.Csystem after only six years when they should last for fifteen ? You are the Revdex.com , do any of these sound like they are better business practices ?
True Comfort installed AC unit in for customer, Jay ***Three years later we received a "no cooling" callTrue Comfort came out and serviced both units at that time and sealed all caps that could be potential leaks, even though we were unable to locate any leakTrue Comfort advised customer if problem continued to call back and they would perform further leak testing in the off seasonCustomer contacted True Comfort again in spring of 2015, requesting units be servicedTrue Comfort advised customer they were not available but could come out earlier the following weekThe Customer wouldn't wait and had another company come out and now wants True Comfort to pay for their service callTrue Comfort advised that the warranty on equipment was covered for year labor and year manufacturer warranty, both of which were expiredTrue Comfort advised again that they would come out in off the season but would be paid for their services as years went by and labor and equipment were not under warranty any longerCustomer refused services and became very irate and threatening over the fact that the warranty was expired and he would have to pay for servicesTrue Comfort has no obligation to service unit, free of charge, after warranty has expired nor reimburse customer for fees paid to other service providers that customer chose to use on their ownAll equipment was installed to manufacturer's specifications and lack of maintenance could cause premature unit failure stated within manufactures warranty
I am rejecting this response because: He admits that the new system he installed failed after only three yearsWhen he serviced the units he added freon instead of repairing the leak(s)These are sealed units and should not need freon unless they are leakingAsk him to produce his work order/invoice from and you will see he did nothing to repair the problem per the warranty, he just added freonIf your new car's air conditioning wasn't working and you brought it back to the dealer, would you expect them to add freon or fix it ? The system continued to break down every year and he came and just topped of the freon instead of making the necessary repairsHe kept assuring us not to worry that we were under warrantyWhen the system broke down again this year he told my wife he was too busy with new jobs and wouldn't be available for at least two weeksMy wife and son both suffer from allergies so this was unacceptableWe called other contractors who all showed up within one dayThey all said the same thingsWhen people call with A.Cproblems they should be treated as potential health hazards and responded to as soon as possible, not two weeksHis adding freon was an easy way for him to get the system working as apposed to correcting the cause as per the warrantyNot repairing the leak caused more wear and tear on the unitsThe last company had to put $in freon into the system to give us temporary reliefHis comment about units not being properly maintained is self damning, since up to this year he is the sole contractor who serviced the systemOf course we are upset, his deceptive tactics have caused a premature need to make extensive repairs or more likely buy new unitsIn summary: Why did the system leak after only three years if it was properly installed ? Why didn't he fix it in ? ( Again, look at his invoice.) Why did he push off making an emergency call for over two weeks ? Why do we need a new A.Csystem after only six years when they should last for fifteen ? You are the Revdex.com , do any of these sound like they are better business practices ?