Thank you for sending the complaint filed by Mr. Eric [redacted], which we received on December 29, 2015.We understand that he would like a detailed explanation regarding this billing. We appreciate theopportunity to address his concerns.It is our procedure that when a policy is placed in a pending...
cancel status due to a payment reversal, thepolicy must remain on full payment for the remainder of the policy term.Mr. [redacted] has paid the balance owed on his November 1, 2015 to May 1, 2016, policy term. If Mr. [redacted]would like to update his policy to one of our monthly payment plans, effective for his May 1, 2016renewal term, he just needs to contact our Client Service department prior to May 1, 2016 to update hispolicy.
Thank you for sending the third follow-up complaint filed by Ms. [redacted], which we received onJuly 23, 2015. We understand that she disagrees with our decision regarding the claim. However, webelieve our two previous responses clearly state our position and we have nothing further to add at thistime.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jessica [redacted]
I have left a message with no return phone call. I have since read their insured statement and in the statement she says the weather was clear no rain. My son stated it was light drizzle. I find it curious that he would put in his letter to you that is was raining. Ameriprise is just trying to cover up. They have also released all of their insured personal information to me. I am sure they were to redact important information such as social security number date of birth place of business home address and telephone number. Not a very good business practice. This company is trash. laying blame on a kid because they simply can save a few bucks.
Thank you for sending the follow-up complaint filed by Mr. [redacted], which we received on November 17, 2015.We told Mr. Khamani his claim representative would contact him within two to three business days after we receive any supplemental damages related to the accident from [redacted], which, to date, we have not received.Per Mr. [redacted]’s request, we sent the vehicle evaluation information to him today.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Thank you for sending the complaint filed by Mr. [redacted], which we received on April 20, 2015. Weunderstand that he disagrees with our decision regarding the claim.We believe our previous response addresses all of Mr. [redacted]'s concerns. We have no new information toprovide and our decision remains unchanged.If you have any questions about this information, you may contact Mr. [redacted] at I ###-###-####,Ext. [redacted].
Thank you tor sending the complaint tiled by Ms. [redacted], which we received on January 26,2015. We understand that she disagrees with our decision regarding the claim. We appreciate theopportunity to address her concerns.Ms. [redacted] feels the damaged bumper cover on her vehicle should have been replaced with an originalequipment manufacturer (OEM) part instead of the aftermarket bumper cover we approved. However, hervehicle's age and mileage makes it ineligible for the OEM part.The aftermarket bumper we approved for the repair is a new part, but it is not made by the manufacturer.We explained to Ms. [redacted] that if there were any fit issues with the aftermarket bumper, we would thenconsider the OEM part.Ms. [redacted] also expressed concern over how her phone calls were handled. It is always our intention toprovide quality service and treat all parties involved during the claim process with respect, compassionand professionalism. Her requests to speak with supervisors were routed appropriately, but we truly regretMs. [redacted] feels her experience with us was not a positive one.If you have any questions about this information, you may contact me at I ###-###-####, Ext. [redacted].
Thank you for sending the follow
up response to Mr. [redacted]’s complaint which we received on December 3,
2015. We believe our four
previous responses have addressed Mr. [redacted]’s concerns, and we have nothing
further to add.
Thank you for sending complaint [redacted], which we received on February 5, 2015. We understand thatour insured would like a more detailed explanation of why the policy was canceled. We appreciate theopportunity to address his concerns.After a discussion with the insured, we have agreed to continue...
coverage of his property until the policyrenewal date of December 23,2015.Our insured had been advised that his coverage would be cancelled because his home did not have therequired monitored alarm systems. However, no cancellation was processed, and after a review of theproperty was completed, we agreed to continue coverage of the home until the renewal date - aspreviously mentioned.We regret there was any confusion regarding our requirements. Our insured was under the impressionthat the monitored alarm system was only needed for a discount, but not to continue coverage. Afterdiscussing this in detail, he found it agreeable to continue coverage until the renewal date, which wouldallow him ample time to make other insurance arrangements or potentially activate the required alarmsystems to satisfy our requirements.We have sent an email to our insured to confirm our discussion and subsequent agreement.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr.Tyrone [redacted], which we received on October 4, 2016.We understand that he disagrees with our decision regarding the claim. We appreciate the opportunity toaddress his concerns.Ameriprise Auto & Home Insurance Company (IDS Property and Casualty...
Insurance Company) declinedportions of Mr. [redacted]’s claim related to the reported theft loss on September 5th 2015. This lossoccurred at his residence, 1 Victoria Drive Fairburn GA.This matter involved the reported burglary to the loss location described above in which personal itemswere stolen. Mr. [redacted] provided a detailed list of the items stolen which included their estimated value,method of purchase and time of purchase.Records reveal that on June 26, 2014 Mr. [redacted] completed and filed a Voluntary Petition forBankruptcy, Case #14-62381-bem_, which relates to specified items now being claimed to have been lostin the reported burglary that occurred in September of 2015. Mr. [redacted]’s position of ownership of theseitems is inconsistent with the position previously and successfully asserted in the bankruptcy proceeding.Other claimed items could not be supported through receipts or bank statements. Mr. [redacted] indicatedhe paid cash for everything, however, the bank statements that he provided have shown this to beinaccurate and proof of ownership cannot be established. Therefore, the claimed items listed below arebeing denied.Based on this information we declined coverage for specific items, which are listed in the attachmentenclosed, that you reported stolen as a result of your burglary.If you have any questions about this information, you may contact me at ###-###-#### Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted], which we received on September 22, 2016. Weunderstand that he disagrees with our decision regarding the claim. We appreciate the opportunity toaddress his concerns.[redacted] was involved in an accident with our insured on June 6, 2016. His 2014...
Nissan Armada sustaineddamage in the amount of $1,275.56 that included repairs to refinish to the left rear door molding, repair tothe wheel opening flare, repair and refinish of the running board and blend to adjoining areas. There wasno damage to the vehicle that was structural or that could not be returned to pre-accident condition.Therefore, using the guidelines in place for determining if diminished value owed, we do not see that anydiminishment occurred and therefore, no payment is owed.[redacted] also wants to be paid $600 for four days of car rental. We are in agreement that four days of rentalwere needed for the repair of his vehicle. [redacted] told our representative on July 18, 2016 that he wanted aquote as to rental allowance and then wants a cash-out regarding his rental. We explained in Georgia weowe reasonable rental and if he is seeking a cash-out, we will allow him $17.50 per day for basic rentalvehicle or a total of $70. If he wants to rent a vehicle, we offered to set up a direct bill with Hertz Rentalwhile his vehicle was being repaired and then we would be able to consider a larger rental vehicle forhim. In an attempt to resolve the rental, we offered [redacted] $25.50 per day, the rate of a standard sizevehicle, as a cash out amount. He also discussed these settlement offers with our claims supervisor and[redacted] advised he would contact us once he scheduled his repair appointment with the repair shop. Weheard nothing further from [redacted] until his letter to you. We are prepared to pay him $25.50 for astandard vehicle for four days or $102. If he is seeking payment on a cash-out basis.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted], which we received on January 20,2015.We understand that he would like an explanation why his renter policy payment method was not changedfrom his [redacted] to his [redacted] bank account. We appreciate the opportunity to address...
hisconcerns and believe the following timeline will help provide clarification:• On September 15,2014, Mr. [redacted] started his renters insurance and provided his [redacted] bankaccount for payments. We were withdrawing $14.64 from this acconnt on a monthly basis.• On December 19, 20 14, Mr. [redacted] called to tell us that he had changed his withdrawal informationon his automobile insurance policy with [redacted], and that he had been informed it would also beupdated on his renter's policy with us. We apologized and explained that we were unaware of thechange; we coordinated a conference call with [redacted], and they agreed to reimburse him for thenonsufficient fund (NSF) fees that had been applied to his [redacted] bank account.• On January 10, 2015, Mr. [redacted] called to inform us that he had not received reimbursement for hisNSF fees. We had another conference call with [redacted], and they stated they would correct thematter.• On January 14, 2015, Mr. [redacted] called and asked us to return the $14.64 that we withdrew from his[redacted] bank account on December 15,2014, so [redacted] would reverse the NSF fee; he alsoasked us to apply the payment to his debit card. We honored his request and issued a credit of$14.64to his [redacted] bank account, and we withdrew the payment from his debit card.We sincerely apologize for the confusion and frustration this situation caused Mr. [redacted]. If you haveany questions about this information, you may contact me at I ###-###-####, Ext. ####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
Regards,
[redacted] This is the Insurance Company? Unreal how they treat their customers. This is fine, my attonery will take over from here. Thanks Revdex.com for trying to keep it simple.
Thank you for sending the complaint filed by the insured, which we received on March 9,2015. Weunderstand that he would like additional details surrounding a change in premium. We appreciate theopportunity to address his concerns.We sincerely apologize for the inconvenience this situation has caused...
our insured. On March 5, 2015,we sent a letter explaining that during the processing of his auto insurance renewal the factors needed tocorrectly rate the policy were not applied. Because of this, the premium stated on the renewal declarationpage was incorrect - it was lower than it should have been.More specifically, the premium on the renewal declaration page did not reflect the changes resulting froman at-fault accident on December 11 , 20 14 involving our insured. Therefore, we sent an amendedrenewal declaration page to our insured showing the correct premium. In addition, we made a courtesycall on March 6, 2015, and advised our insured of the updated information.We are unable to honor the first premium notice as it would not accurately reflect the rating factors of ourinsured's policy. We feel our actions and efforts are in good faith and properly set our insured'sexpectations for the renewal of his policy on March 30, 20 15.If you have any questions about this information, you may contact me at [redacted] [redacted]
Thank you for sending the complaint filed by Ms. [redacted], which we received on May 5, 2016. We understand that she feels there was a delay processing the claim. We appreciate the opportunity to address her concerns.We apologize to Ms. [redacted] for any delay she feels she experienced during...
the handling of this claim. We made numerous attempts to discuss the correction of this billing with Enterprise, but have been unsuccessful. The receipt we received for 10 days of rental totaled $509.99. Ms. [redacted] policy has a maximum daily amount of $30. Therefore, the maximum we can consider is $30 per day for 10 days or $300. We paid Enterprise $130.30 on May 9, 2016 which reflects the amount owed to them and we issued the remaining amount, $169.70 to Ms. [redacted] directly. We also sent her a letter on May 9, 2016 explaining the coverage and the payment amounts.This payment we made to Enterprise will resolve the billing issue as they agreed to correct the daily rate for Ms. [redacted] once we paid the amount due from Ameriprise. Ms. [redacted] rented a vehicle at a rate higher than her coverage amount of $30 per day, therefore, there is a balance due amount that is her responsibility and she is aware of this.We trust this resolution is to Ms. [redacted] satisfaction, but if any questions remain about this information, you may contact me at ###-###-####, Ext. 5996.Sincerely,[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on November 14, 2016.We understand that he has additional concerns regarding his claim.We have concluded our investigation of the loss that [redacted] reported to us on June 24, 2016. Ourcorrespondence to [redacted] informing him of our decision is being finalized and will be sent to him withinthe upcoming week.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Ms. [redacted], which we received on September 2, 2016. We understand that Ms. [redacted] feels there was a delay in handling this claim. We appreciate the opportunity to address this concern.We recently referred Ms. [redacted]’s claim to the appropriate...
department for recovery of her deductible and our payment amount. We apologize to her for any perceived delay regarding this recovery and in an effort to provide Ms. [redacted] excellent customer service, we sent her the Comprehensive deductible amount of $500 on September 2, 2016.We hope this resolves Ms. [redacted]’s concerns, however, if there are remaining questions about this information, you may contact me at ###-###-####, Ext. 6550.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for sending the complaint filed by Mr. Eric [redacted], which we received on December 29, 2015.We understand that he would like a detailed explanation regarding this billing. We appreciate theopportunity to address his concerns.It is our procedure that when a policy is placed in a pending...
cancel status due to a payment reversal, thepolicy must remain on full payment for the remainder of the policy term.Mr. [redacted] has paid the balance owed on his November 1, 2015 to May 1, 2016, policy term. If Mr. [redacted]would like to update his policy to one of our monthly payment plans, effective for his May 1, 2016renewal term, he just needs to contact our Client Service department prior to May 1, 2016 to update hispolicy.
Thank you for sending the third follow-up complaint filed by Ms. [redacted], which we received onJuly 23, 2015. We understand that she disagrees with our decision regarding the claim. However, webelieve our two previous responses clearly state our position and we have nothing further to add at thistime.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jessica [redacted]
I have left a message with no return phone call. I have since read their insured statement and in the statement she says the weather was clear no rain. My son stated it was light drizzle. I find it curious that he would put in his letter to you that is was raining. Ameriprise is just trying to cover up. They have also released all of their insured personal information to me. I am sure they were to redact important information such as social security number date of birth place of business home address and telephone number. Not a very good business practice. This company is trash. laying blame on a kid because they simply can save a few bucks.
Thank you for sending the follow-up complaint filed by Mr. [redacted], which we received on November 17, 2015.We told Mr. Khamani his claim representative would contact him within two to three business days after we receive any supplemental damages related to the accident from [redacted], which, to date, we have not received.Per Mr. [redacted]’s request, we sent the vehicle evaluation information to him today.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on April 20, 2015. Weunderstand that he disagrees with our decision regarding the claim.We believe our previous response addresses all of Mr. [redacted]'s concerns. We have no new information toprovide and our decision remains unchanged.If you have any questions about this information, you may contact Mr. [redacted] at I ###-###-####,Ext. [redacted].
Thank you tor sending the complaint tiled by Ms. [redacted], which we received on January 26,2015. We understand that she disagrees with our decision regarding the claim. We appreciate theopportunity to address her concerns.Ms. [redacted] feels the damaged bumper cover on her vehicle should have been replaced with an originalequipment manufacturer (OEM) part instead of the aftermarket bumper cover we approved. However, hervehicle's age and mileage makes it ineligible for the OEM part.The aftermarket bumper we approved for the repair is a new part, but it is not made by the manufacturer.We explained to Ms. [redacted] that if there were any fit issues with the aftermarket bumper, we would thenconsider the OEM part.Ms. [redacted] also expressed concern over how her phone calls were handled. It is always our intention toprovide quality service and treat all parties involved during the claim process with respect, compassionand professionalism. Her requests to speak with supervisors were routed appropriately, but we truly regretMs. [redacted] feels her experience with us was not a positive one.If you have any questions about this information, you may contact me at I ###-###-####, Ext. [redacted].
Thank you for sending the follow
up response to Mr. [redacted]’s complaint which we received on December 3,
2015. We believe our four
previous responses have addressed Mr. [redacted]’s concerns, and we have nothing
further to add.
Thank you for sending complaint [redacted], which we received on February 5, 2015. We understand thatour insured would like a more detailed explanation of why the policy was canceled. We appreciate theopportunity to address his concerns.After a discussion with the insured, we have agreed to continue...
coverage of his property until the policyrenewal date of December 23,2015.Our insured had been advised that his coverage would be cancelled because his home did not have therequired monitored alarm systems. However, no cancellation was processed, and after a review of theproperty was completed, we agreed to continue coverage of the home until the renewal date - aspreviously mentioned.We regret there was any confusion regarding our requirements. Our insured was under the impressionthat the monitored alarm system was only needed for a discount, but not to continue coverage. Afterdiscussing this in detail, he found it agreeable to continue coverage until the renewal date, which wouldallow him ample time to make other insurance arrangements or potentially activate the required alarmsystems to satisfy our requirements.We have sent an email to our insured to confirm our discussion and subsequent agreement.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Attached
Thank you for sending the complaint filed by Mr.Tyrone [redacted], which we received on October 4, 2016.We understand that he disagrees with our decision regarding the claim. We appreciate the opportunity toaddress his concerns.Ameriprise Auto & Home Insurance Company (IDS Property and Casualty...
Insurance Company) declinedportions of Mr. [redacted]’s claim related to the reported theft loss on September 5th 2015. This lossoccurred at his residence, 1 Victoria Drive Fairburn GA.This matter involved the reported burglary to the loss location described above in which personal itemswere stolen. Mr. [redacted] provided a detailed list of the items stolen which included their estimated value,method of purchase and time of purchase.Records reveal that on June 26, 2014 Mr. [redacted] completed and filed a Voluntary Petition forBankruptcy, Case #14-62381-bem_, which relates to specified items now being claimed to have been lostin the reported burglary that occurred in September of 2015. Mr. [redacted]’s position of ownership of theseitems is inconsistent with the position previously and successfully asserted in the bankruptcy proceeding.Other claimed items could not be supported through receipts or bank statements. Mr. [redacted] indicatedhe paid cash for everything, however, the bank statements that he provided have shown this to beinaccurate and proof of ownership cannot be established. Therefore, the claimed items listed below arebeing denied.Based on this information we declined coverage for specific items, which are listed in the attachmentenclosed, that you reported stolen as a result of your burglary.If you have any questions about this information, you may contact me at ###-###-#### Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted], which we received on September 22, 2016. Weunderstand that he disagrees with our decision regarding the claim. We appreciate the opportunity toaddress his concerns.[redacted] was involved in an accident with our insured on June 6, 2016. His 2014...
Nissan Armada sustaineddamage in the amount of $1,275.56 that included repairs to refinish to the left rear door molding, repair tothe wheel opening flare, repair and refinish of the running board and blend to adjoining areas. There wasno damage to the vehicle that was structural or that could not be returned to pre-accident condition.Therefore, using the guidelines in place for determining if diminished value owed, we do not see that anydiminishment occurred and therefore, no payment is owed.[redacted] also wants to be paid $600 for four days of car rental. We are in agreement that four days of rentalwere needed for the repair of his vehicle. [redacted] told our representative on July 18, 2016 that he wanted aquote as to rental allowance and then wants a cash-out regarding his rental. We explained in Georgia weowe reasonable rental and if he is seeking a cash-out, we will allow him $17.50 per day for basic rentalvehicle or a total of $70. If he wants to rent a vehicle, we offered to set up a direct bill with Hertz Rentalwhile his vehicle was being repaired and then we would be able to consider a larger rental vehicle forhim. In an attempt to resolve the rental, we offered [redacted] $25.50 per day, the rate of a standard sizevehicle, as a cash out amount. He also discussed these settlement offers with our claims supervisor and[redacted] advised he would contact us once he scheduled his repair appointment with the repair shop. Weheard nothing further from [redacted] until his letter to you. We are prepared to pay him $25.50 for astandard vehicle for four days or $102. If he is seeking payment on a cash-out basis.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Mr. [redacted], which we received on January 20,2015.We understand that he would like an explanation why his renter policy payment method was not changedfrom his [redacted] to his [redacted] bank account. We appreciate the opportunity to address...
hisconcerns and believe the following timeline will help provide clarification:• On September 15,2014, Mr. [redacted] started his renters insurance and provided his [redacted] bankaccount for payments. We were withdrawing $14.64 from this acconnt on a monthly basis.• On December 19, 20 14, Mr. [redacted] called to tell us that he had changed his withdrawal informationon his automobile insurance policy with [redacted], and that he had been informed it would also beupdated on his renter's policy with us. We apologized and explained that we were unaware of thechange; we coordinated a conference call with [redacted], and they agreed to reimburse him for thenonsufficient fund (NSF) fees that had been applied to his [redacted] bank account.• On January 10, 2015, Mr. [redacted] called to inform us that he had not received reimbursement for hisNSF fees. We had another conference call with [redacted], and they stated they would correct thematter.• On January 14, 2015, Mr. [redacted] called and asked us to return the $14.64 that we withdrew from his[redacted] bank account on December 15,2014, so [redacted] would reverse the NSF fee; he alsoasked us to apply the payment to his debit card. We honored his request and issued a credit of$14.64to his [redacted] bank account, and we withdrew the payment from his debit card.We sincerely apologize for the confusion and frustration this situation caused Mr. [redacted]. If you haveany questions about this information, you may contact me at I ###-###-####, Ext. ####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
Regards,
[redacted] This is the Insurance Company? Unreal how they treat their customers. This is fine, my attonery will take over from here. Thanks Revdex.com for trying to keep it simple.
Thank you for sending the complaint filed by the insured, which we received on March 9,2015. Weunderstand that he would like additional details surrounding a change in premium. We appreciate theopportunity to address his concerns.We sincerely apologize for the inconvenience this situation has caused...
our insured. On March 5, 2015,we sent a letter explaining that during the processing of his auto insurance renewal the factors needed tocorrectly rate the policy were not applied. Because of this, the premium stated on the renewal declarationpage was incorrect - it was lower than it should have been.More specifically, the premium on the renewal declaration page did not reflect the changes resulting froman at-fault accident on December 11 , 20 14 involving our insured. Therefore, we sent an amendedrenewal declaration page to our insured showing the correct premium. In addition, we made a courtesycall on March 6, 2015, and advised our insured of the updated information.We are unable to honor the first premium notice as it would not accurately reflect the rating factors of ourinsured's policy. We feel our actions and efforts are in good faith and properly set our insured'sexpectations for the renewal of his policy on March 30, 20 15.If you have any questions about this information, you may contact me at [redacted] [redacted]
Thank you for sending the complaint filed by Ms. [redacted], which we received on May 5, 2016. We understand that she feels there was a delay processing the claim. We appreciate the opportunity to address her concerns.We apologize to Ms. [redacted] for any delay she feels she experienced during...
the handling of this claim. We made numerous attempts to discuss the correction of this billing with Enterprise, but have been unsuccessful. The receipt we received for 10 days of rental totaled $509.99. Ms. [redacted] policy has a maximum daily amount of $30. Therefore, the maximum we can consider is $30 per day for 10 days or $300. We paid Enterprise $130.30 on May 9, 2016 which reflects the amount owed to them and we issued the remaining amount, $169.70 to Ms. [redacted] directly. We also sent her a letter on May 9, 2016 explaining the coverage and the payment amounts.This payment we made to Enterprise will resolve the billing issue as they agreed to correct the daily rate for Ms. [redacted] once we paid the amount due from Ameriprise. Ms. [redacted] rented a vehicle at a rate higher than her coverage amount of $30 per day, therefore, there is a balance due amount that is her responsibility and she is aware of this.We trust this resolution is to Ms. [redacted] satisfaction, but if any questions remain about this information, you may contact me at ###-###-####, Ext. 5996.Sincerely,[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on November 14, 2016.We understand that he has additional concerns regarding his claim.We have concluded our investigation of the loss that [redacted] reported to us on June 24, 2016. Ourcorrespondence to [redacted] informing him of our decision is being finalized and will be sent to him withinthe upcoming week.If you have any questions about this information, you may contact me at ###-###-####, Ext. [redacted].
Thank you for sending the complaint filed by Ms. [redacted], which we received on September 2, 2016. We understand that Ms. [redacted] feels there was a delay in handling this claim. We appreciate the opportunity to address this concern.We recently referred Ms. [redacted]’s claim to the appropriate...
department for recovery of her deductible and our payment amount. We apologize to her for any perceived delay regarding this recovery and in an effort to provide Ms. [redacted] excellent customer service, we sent her the Comprehensive deductible amount of $500 on September 2, 2016.We hope this resolves Ms. [redacted]’s concerns, however, if there are remaining questions about this information, you may contact me at ###-###-####, Ext. 6550.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]