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R. Phillips Roofing, Inc.

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Reviews R. Phillips Roofing, Inc.

R. Phillips Roofing, Inc. Reviews (1)

Initial Business Response /* (1000, 6, 2016/12/05) */
good day,
I have asked both the salesperson and the [redacted] twice now, and both times I am assured that the details were explained. I am shocked that the client is blaming us 100% as she has the bill of sale she signed in multiple...

places along with the contract agreeing to these terms......for someone that knows the numbers to the cent now makes it sound like buyers remorse? at what point when signing the papers did questioning the payment , price or interest rate never come up? I would be more than happy to have my [redacted] go over all the papers she signed again if anyone thinks it will help. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know the numbers to the cent because I looked over my papers after I noticed my bank loan to be $[redacted]. Never did the company explain that that is what would happen. No one went over the numbers with me! I SPECIFICALLY asked the sales person if anything from my old loan would carry over onto my new vehicle and he said no. I was specifically told that my old car was being paid off in full and the new car would be at 0% and that I was getting my tires/rims as discussed.Which is not what happened! No one has since contacted me since the lengthy discussion with the sales rep that ended in me feeling like all the blame was put on myself. Had the numbers been explained, I never would have agreed as this is not what the sales person and I discussed. This is NOT buyers remorse as I do enjoy the vehicle. [redacted] I was [redacted] told specific things that they did not carry through with on their end, which has left me to pay off a loan that should never have been so high, but due to their indsecrepencies in what was said and actually written, has left me with such a loan. The papers were never discussed with me nor were the details on what they have said above until AFTER the fact. I would not have agreed to such a deal as this had it been discussed.
Final Business Response /* (4000, 10, 2016/12/06) */
I asked my staff and the [redacted] clearly asked .."look over this bill of sale and make sure everything is the way u expected it? " and at the bottom of the bill of sale was a spot to sign once agreed to., which is signed clearly!
I as the [redacted] can not be in every office every step of the sale a s can only assume that one would look at a bill of sale that they were asked sign.
The bill of sale is clearly displayed and all numbers are clearly laid out.....I am not happy that client is not happy but we can only lay out the paper work and the documents one way.....I have asked both [redacted] and the [redacted] to make themaelves available to have the diacussion again but at the same time I wont get in the middle of he said she did as it wont get anywhere....at end of the day not to be blount but why did she sign a bill of sale that showed every number and the payment......please let me know if a discussion with the [redacted] is required . This will be the last email I send as I am more than happy to take a call or have client visit manager that dealt with her peraonally at time of delivery.
We did nothing wrong unless its not her signature on the bill of sale or the bank contract.
[redacted]
Final Consumer Response /* (3000, 21, 2016/12/07) */
[redacted] If ANYTHING is to come out of this, I know I am entitled to the gas card. It says clearly on this letter that a $[redacted] gas card was to be included. I phoned [redacted] myself the day I received the letter as I was working all weekend and he said to come in on Monday at [redacted] and I would still qualify for the card. When I went in Monday, I met with [redacted] instead. On this letter it specifically says "...pay well over [redacted]et value for your [redacted] + include a $[redacted] gas card..." I did not receive this. But like I said it clearly states "...well over [redacted]et value AND a $[redacted] gas card".
Thanks,
[redacted]

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