Being a health care provider, we always try to do what is best for the patientWe try to educate each patient as best as we can through every step of the procedureMultiple technicians and doctors deal with each patient, but only one person has the final say as to if a person is a candidate or non-candidate for laser vision correction AND to determines exactly what procedure is going to performedThat is the surgeon, Dr [redacted] M.DRarely, but it does happen, one of the counselors, technicians or optometrists may say it will be one procedure, then after a battery of tests and Dr [redacted] finalizing a surgical plan, it will end up being different from what is initially statedSometimes there is a cost difference which can be more money or less moneySometimes there isn't a cost differenceIt's a surgical procedure that we are focused on the outcome more so than the priceEach patient has time to discuss these options with Dr [redacted] before the procedureEach patient has the option to decline having surgery and change their mindEach patient has an option to postpone surgery and take more time to think about itWe have never in over years, ever charged a cancellation feeBecause of this situation, we gave a 10% discount of $which is something we didn't have to do, but we didThat's who we areTo say we are a bait and switch company is laughableGo to [redacted] and visit the place that offers $per eyeYou'll see what bait and switch actually isThis is the first time that I've had to field a complaint through the Revdex.com and I just don't get itWe are one of the lowest cost places around with the most experienced surgeon in [redacted] We have a great reputation for a reasonWe told you the price before surgeryWe gave you a 10% discountWe let you use our 0% interest financingYou talked to Dr [redacted] before he performed surgery AND the procedure performed was exactly what you receivedIt's not like we did LASIK and said we performed a different surgery, now you owe us more moneyI feel that Envision Laser Centers went above and beyond what should've been doneIn fact we would have netted more money by performing traditional LASIK versus custom LASIK with the 10% discount because the LASER card fees (which are necessary to perform surgery) cost twice as much as traditional cards by [redacted] ***But I guess you just don't get it
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I also agree that it is in your best interest to do what is right for the patientI think that is expected by a professional entity or business not the per eye guys in [redacted] That's why I chose you folks and never considered the "cheap guys" I understand that the doctor makes the final say as he is the head man in charge of the procedureIn fact I had a tumor removed behind the eye at the [redacted] eye institute @ [redacted] and made it very clear from the initial visit that I wanted to make sure everything was ok with my prior history of the eyes and make sure Dr [redacted] had reviewed my chartIn fact he never reviewed the chart until minutes before the day of surgery because I was told they never received the medical records after I had signed the release for at the office weeks prior It was a good thing I brought my copy for him to see so as far as the battery of testing and knowing what procedure how was that determined while not having my prior history report? In fact your office had weeks to look over my report or notify me that the records were not sent by [redacted] or received at your officeFurthermore I was never notified of the increase in the cost of the services in the weeks prior to the surgery I think it is misunderstood that the money is not the whole issue I have It is clearly the principle There was a mistake on behalf of your staff and it should have been absorbed by Envision Laser Center so that you have another happy customer and hope that they would tell their friends! I am aware that the cards are traditionally $per eye versues $per eye for custom I know I could have cancelled surgery but I was emotionally ready and had already scheduled off of work as well as my wifeHow would you have handled it? If it were not about the cost difference and that is of no concern to you then refund me the cost associated with the mistake on behalf of your office staff and I think it will resolve the issueSo you gave me the NEW price before surgery? You gave me a 10% discount, and you let me use your 0% financingI financed with [redacted] not Envision Laser centersOr do you mean you had the cost to finance built into the cost the surgeryDon't forget I also gave you 3,dollars for a professional service that was handled very unprofessional Regards, Randall Beers
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I should not have to make a financial decision minutes before walking into surgery nor should anyone elseI was quoted a price and then that price CHANGED"Only a few hundred dollars" well reimburse me then if it's of no big dealIsn't that who you are providing great relationships and customer service with your customersOr is this a common practice? Furthermore, I did not have an orbital bone fractureIn fact it was a tumor affecting my optic nerve which required hours of surgery with surgeonsWouldn't you want to make sure all is okay? So we're the records read right minutes before surgery or you must have been reading the wrong notes somewhere along the line? [redacted] you have my contact information feel free to call me at your earliest convenience and I would like to come in and have a meeting at the center with you since you are done responding to me through the Revdex.com response centerI would hope your not trying to brush me off Regards, [redacted] ***
Being a health care provider, we always try to do what is best for the patientWe try to educate each patient as best as we can through every step of the procedureMultiple technicians and doctors deal with each patient, but only one person has the final say as to if a person is a candidate or non-candidate for laser vision correction AND to determines exactly what procedure is going to performedThat is the surgeon, Dr [redacted] M.DRarely, but it does happen, one of the counselors, technicians or optometrists may say it will be one procedure, then after a battery of tests and Dr [redacted] finalizing a surgical plan, it will end up being different from what is initially statedSometimes there is a cost difference which can be more money or less moneySometimes there isn't a cost differenceIt's a surgical procedure that we are focused on the outcome more so than the priceEach patient has time to discuss these options with Dr [redacted] before the procedureEach patient has the option to decline having surgery and change their mindEach patient has an option to postpone surgery and take more time to think about itWe have never in over years, ever charged a cancellation feeBecause of this situation, we gave a 10% discount of $which is something we didn't have to do, but we didThat's who we areTo say we are a bait and switch company is laughableGo to [redacted] and visit the place that offers $per eyeYou'll see what bait and switch actually isThis is the first time that I've had to field a complaint through the Revdex.com and I just don't get itWe are one of the lowest cost places around with the most experienced surgeon in [redacted] We have a great reputation for a reasonWe told you the price before surgeryWe gave you a 10% discountWe let you use our 0% interest financingYou talked to Dr [redacted] before he performed surgery AND the procedure performed was exactly what you receivedIt's not like we did LASIK and said we performed a different surgery, now you owe us more moneyI feel that Envision Laser Centers went above and beyond what should've been doneIn fact we would have netted more money by performing traditional LASIK versus custom LASIK with the 10% discount because the LASER card fees (which are necessary to perform surgery) cost twice as much as traditional cards by [redacted] ***But I guess you just don't get it
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I also agree that it is in your best interest to do what is right for the patientI think that is expected by a professional entity or business not the per eye guys in [redacted] That's why I chose you folks and never considered the "cheap guys" I understand that the doctor makes the final say as he is the head man in charge of the procedureIn fact I had a tumor removed behind the eye at the [redacted] eye institute @ [redacted] and made it very clear from the initial visit that I wanted to make sure everything was ok with my prior history of the eyes and make sure Dr [redacted] had reviewed my chartIn fact he never reviewed the chart until minutes before the day of surgery because I was told they never received the medical records after I had signed the release for at the office weeks prior It was a good thing I brought my copy for him to see so as far as the battery of testing and knowing what procedure how was that determined while not having my prior history report? In fact your office had weeks to look over my report or notify me that the records were not sent by [redacted] or received at your officeFurthermore I was never notified of the increase in the cost of the services in the weeks prior to the surgery I think it is misunderstood that the money is not the whole issue I have It is clearly the principle There was a mistake on behalf of your staff and it should have been absorbed by Envision Laser Center so that you have another happy customer and hope that they would tell their friends! I am aware that the cards are traditionally $per eye versues $per eye for custom I know I could have cancelled surgery but I was emotionally ready and had already scheduled off of work as well as my wifeHow would you have handled it? If it were not about the cost difference and that is of no concern to you then refund me the cost associated with the mistake on behalf of your office staff and I think it will resolve the issueSo you gave me the NEW price before surgery? You gave me a 10% discount, and you let me use your 0% financingI financed with [redacted] not Envision Laser centersOr do you mean you had the cost to finance built into the cost the surgeryDon't forget I also gave you 3,dollars for a professional service that was handled very unprofessional Regards, Randall Beers
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I should not have to make a financial decision minutes before walking into surgery nor should anyone elseI was quoted a price and then that price CHANGED"Only a few hundred dollars" well reimburse me then if it's of no big dealIsn't that who you are providing great relationships and customer service with your customersOr is this a common practice? Furthermore, I did not have an orbital bone fractureIn fact it was a tumor affecting my optic nerve which required hours of surgery with surgeonsWouldn't you want to make sure all is okay? So we're the records read right minutes before surgery or you must have been reading the wrong notes somewhere along the line? [redacted] you have my contact information feel free to call me at your earliest convenience and I would like to come in and have a meeting at the center with you since you are done responding to me through the Revdex.com response centerI would hope your not trying to brush me off Regards, [redacted] ***