R & R Industrial Park

Initial Business Response /* (1000, 5, 2016/06/20) */
I received the complaint about the situation listed above and feel bad about the position we put mom inAt My Kid's Smile we take great pride in being able to serve kids in the underprivileged community in Northern NevadaThe extent of
services we offer such as General Anesthesia in office, are unmatched by any other practice in the areaIt is only by doing our best to maintain good systems that we're able to continue doing soWhen we schedule a patient for General Anesthesia, we let the parent know their check in time and actual time of treatment may vary based upon how the cases are going that dayWe always like to leave a little room in our schedule for little kids who need emergency attention
We sincerely apologize to mom for the changing check in times she experiencedThat is something we don't like to do and make an effort to limitThat day we did have a child younger than three who we felt was an emergency to get in and see that dayThis is the reason for the change in timesWe do ask our patients to remain flexible and that changes on the day of General Anesthesia may occur
We would understand if mom didn't want to return to our office after the negative experience but we would like an opportunity to correct the situationOur number one priority is taking care of our patients, whether they are our patients for continuing care or referred to us for a short amount of timeWe again sincerely apologize for the negative experienceThank you for your time and attention on this matter