Thank you for your letter of December 22, regarding the above mentioned inquiryR&R Insurance Services prides itself on providing superior customer service and appreciates the opportunity to respond to any notices of customer dissatisfactionThe policy in question was written through a specialty program designed for dental practicesThis program is written by way of a broker, which means there is one additional channel for the information to flow through, which sometimes creates unanticipated delaysWe deeply regret that our response time to the customer's request did not meet expectationsAs of this writing, we believe that the issue in question has been resolved to the customer's satisfaction and the matter is now closedIf additional clarification is needed, please do not hesitate to contact me
Thank you for your letter of December 22, regarding the above mentioned inquiryR&R Insurance Services prides itself on providing superior customer service and appreciates the opportunity to respond to any notices of customer dissatisfactionThe policy in question was written through a specialty program designed for dental practicesThis program is written by way of a broker, which means there is one additional channel for the information to flow through, which sometimes creates unanticipated delaysWe deeply regret that our response time to the customer's request did not meet expectationsAs of this writing, we believe that the issue in question has been resolved to the customer's satisfaction and the matter is now closedIf additional clarification is needed, please do not hesitate to contact me