Sign in

R & R Kustom Exteriors

Sharing is caring! Have something to share about R & R Kustom Exteriors? Use RevDex to write a review
Reviews R & R Kustom Exteriors

R & R Kustom Exteriors Reviews (2)

I ordered my windows and doors had them installed and paid for everything.So that part was fine until there was a problem and still is I can't seem to get it fixed.
There has been an ongoing problem with the right side of a french door in the Master Bedroom. they have come back out several times but refuse to acknowledge the problem. The owner continues to tell me that theres nothing wrong with my door. I have sent pictures showing the door completely fogged over due to the leak and was told over and over that it was due to high humidity in that room. I have one other door which is part of the same french door unit and 6 other windows in that room that are not fogged up when the door is. I have complained that the door began to leak air after this company sent out a painter who took the doors off and layed them out in the back yard on saw horses to paint them. I only suggested that maybe he broke a seal when he was banging the hinges to get the door off. No comment on this from the owner only keeps telling me his install is as good as it gets and was perfect. As I said I have photos and probably upwards of 100 txt back and forth about this problem. He has hung up on me. He has not shown for an appointment that I came home to wait for him and then received a message that said "oh sorry I forgot" On one occassion he said he would be at the house at 8am, this is after weeks of waitng for any type of reply. I had company from out of the country and asked if he could come at 9 because one of the jobs he had was to change a broken window which was in fact in my guest bedroom. They had flown in from Egypt the night before and was only asking for an extra hour to not distrub my guests this also was after he missed the last appointment. He began to get discruntel and said 9 would not work he had a crew he had to put to work. it just has gone on from there. About 2 weeks ago I sent him pictures asking if he could send them to the company so they could see the problem. I never received an answer till I sent a txt today to ask him if he heard back. He replied "no I have not" Then I sent a txt and an email asking if it was normal for them to take this long to reply. He then said when he went to send another email they told him that I needed to read the glass part of the warranty. I sent him another email today reiterating the fogged window. he then email me back this evening making accusations about me making a comment on wanting a new upgraded door.
NO such comments were ever made. I am apalled at such accusations and as a local business owner this has all been way to much for anyone to do to their customer. I have had all I can take and his rudeness and now blatant lies about my character will not be dismissed and he should not be allowed to do this to any other elderly woman/person. He was one contractor amongst 14 on a remodel/rebuild home project of approx. a quarter of a millon dollars. I have also had a contractor come into the home as he has started a new addition on the home and he to thinks the door has a leak. [redacted] has made me feel like I'm asking for the impossible I only want the leaky door fixed. It was terrible during the 0 degree weather in that room where I sleep this past Dec. and Jan. This is all too much and has gone on for far to long.

I ordered my windows and doors had them installed and paid for everything.So that part was fine until there was a problem and still is I can't seem to get it fixed.
There has been an ongoing problem with the right side of a french door in the Master Bedroom. they have come back out several times but refuse to acknowledge the problem. The owner continues to tell me that theres nothing wrong with my door. I have sent pictures showing the door completely fogged over due to the leak and was told over and over that it was due to high humidity in that room. I have one other door which is part of the same french door unit and 6 other windows in that room that are not fogged up when the door is. I have complained that the door began to leak air after this company sent out a painter who took the doors off and layed them out in the back yard on saw horses to paint them. I only suggested that maybe he broke a seal when he was banging the hinges to get the door off. No comment on this from the owner only keeps telling me his install is as good as it gets and was perfect. As I said I have photos and probably upwards of 100 txt back and forth about this problem. He has hung up on me. He has not shown for an appointment that I came home to wait for him and then received a message that said "oh sorry I forgot" On one occassion he said he would be at the house at 8am, this is after weeks of waitng for any type of reply. I had company from out of the country and asked if he could come at 9 because one of the jobs he had was to change a broken window which was in fact in my guest bedroom. They had flown in from Egypt the night before and was only asking for an extra hour to not distrub my guests this also was after he missed the last appointment. He began to get discruntel and said 9 would not work he had a crew he had to put to work. it just has gone on from there. About 2 weeks ago I sent him pictures asking if he could send them to the company so they could see the problem. I never received an answer till I sent a txt today to ask him if he heard back. He replied "no I have not" Then I sent a txt and an email asking if it was normal for them to take this long to reply. He then said when he went to send another email they told him that I needed to read the glass part of the warranty. I sent him another email today reiterating the fogged window. he then email me back this evening making accusations about me making a comment on wanting a new upgraded door.
NO such comments were ever made. I am apalled at such accusations and as a local business owner this has all been way to much for anyone to do to their customer. I have had all I can take and his rudeness and now blatant lies about my character will not be dismissed and he should not be allowed to do this to any other elderly woman/person. He was one contractor amongst 14 on a remodel/rebuild home project of approx. a quarter of a millon dollars. I have also had a contractor come into the home as he has started a new addition on the home and he to thinks the door has a leak. [redacted] has made me feel like I'm asking for the impossible I only want the leaky door fixed. It was terrible during the 0 degree weather in that room where I sleep this past Dec. and Jan. This is all too much and has gone on for far to long.

Check fields!

Write a review of R & R Kustom Exteriors

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

R & R Kustom Exteriors Rating

Overall satisfaction rating

Description: Windows - Installation & Service, Windows, Doors, Siding Contractors, Painting Contractors

Address: 8641 Saddleman Rd, Peyton, Colorado, United States, 80831

Phone:

Show more...

Web:

This website was reported to be associated with R & R Kustom Exteriors.



Add contact information for R & R Kustom Exteriors

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated