Hello Ms***,My apologies for any delayI was not aware that this client filed a complaint but thank for you the opportunity to respondThis client shared with you details about his representation so I will respond to those allegations directly and not disclose any further material related to our representation that may be confidential or privileged.We are a criminal and traffic defense law firmWe represent commercial drivers against traffic tickets, which was the subject of the case at handWe do our best to protect our clients against having points on their record, as we know their license is very important to their livelihoodOften times, our clients are responsible for disobeying traffic laws in very clear and obvious circumstancesWhen this happens, we do our best to negotiate with the officers who issue citations to attempt to negotiate the violation down to a non-moving or no-point violationIn our conversation with this client, this was the strategy we decided to pursueWe did everything we promised to do, including engaging in negotiations with the officer, travelling to the court, proposing multiple other resolutions and when those options were not possible, we completed a civil traffic hearingUnfortunately, due to the nature of the infraction, the Judge found this client responsible for the violation, as he indicated in his note to you, requiring him to pay a fineOur fee for these services is earned upon receipt and is not contingent upon the outcome of the case.While we were neither happy with the officer's refusal to negotiate nor the judge's decision, we must acknowledge that this happens in criminal and traffic lawThe law is not a system where one can simply pay money and be guaranteed that matters are resolved to their likingOur fee agreement, signed by this client, acknowledges that our firm makes no guarantees regarding outcomesThis would be impossible to do and completely unethicalWe would never risk our license or our integrity by making a guarantee where one cannot be reasonably madeWe represent commercial drivers all over Arizona, and have had many, many favorable outcomes for our clientsWe understand how badly commercial drivers are abused in Arizona and do everything we can to defend them, knowing that violations like these can result in an increase in insurance rates, termination from employment and can cause devastation to our clients and their familiesThis client retained our office to do everything possible to protect his recordWe are proud of the efforts we put into this particular case and all of the many matters we handle across ArizonaUnfortunately, due to the nature of the offense, neither the judge nor the officer would work with us on a favorable resolutionIn this field of law, under these facts, that happens on occasion despite our efforts to do everything possibleThe decision handed down by the judge does not reflect upon our firm's level of service nor show any deficiency in our quality of representationBased on these circumstances we ask that you find this complaint to be without merit.Thank you, and as always, please ldo not hesitate to let me know if you need anything further from myself or our office.Thank you,Robert
First and foremost, Ms [redacted] is the guarantor for the case and not the client Therefore, ethically we cannot discuss intricate details of the case here or with anyone that we do not have an authorization to discuss completed Ms [redacted] contacted us when her boyfriend was arrested We told her that we handle these cases and the price would be $10, This is a flat fee for the services After we were contracted Ms [redacted] emailed and phoned our office multiple times as she was concerned; which is to be expected We explained everything to her and that we were in the process of waiting for the jail to place him The jail finally placed him and I made sure that I went down to the jail to visit him within hours of him being placed We were at the jail for over hours.The client did have another case that we were not representing him on We had multiple attorneys work through the case and did all of this in a matter of two weeks Re-arranging schedules and making sure the client was taken care of We have a team of attorneys, and although I may have been the one supervising the case, that doesn't mean I will handle everything Ultimately our cases were dismissed This was due to plea negotiations and ultimately the cases which we handled did not need to be plead toThere is no lack of transparency The issues started when Ms [redacted] demanded all of her money back She threatened that if we didn't get back to her that day she would start writing bad reviews, which is her right and she did write them Then she went to the bank and said we defrauded her Up until that point we were very pleasant to her as a courtesy She is not our client and we have no obligation to discuss anything with her Once she indicated that we committed a crime we decided we would not extend those courtesies any longer
Hello Ms. [redacted],My apologies for any delay. I was not aware that this client filed a complaint but thank for you the opportunity to respond. This client shared with you details about his representation so I will respond to those allegations directly and not disclose any further material related to...
our representation that may be confidential or privileged.We are a criminal and traffic defense law firm. We represent commercial drivers against traffic tickets, which was the subject of the case at hand. We do our best to protect our clients against having points on their record, as we know their license is very important to their livelihood. Often times, our clients are responsible for disobeying traffic laws in very clear and obvious circumstances. When this happens, we do our best to negotiate with the officers who issue citations to attempt to negotiate the violation down to a non-moving or no-point violation. In our conversation with this client, this was the strategy we decided to pursue. We did everything we promised to do, including engaging in negotiations with the officer, travelling to the court, proposing multiple other resolutions and when those options were not possible, we completed a civil traffic hearing. Unfortunately, due to the nature of the infraction, the Judge found this client responsible for the violation, as he indicated in his note to you, requiring him to pay a fine. Our fee for these services is earned upon receipt and is not contingent upon the outcome of the case.While we were neither happy with the officer's refusal to negotiate nor the judge's decision, we must acknowledge that this happens in criminal and traffic law. The law is not a system where one can simply pay money and be guaranteed that matters are resolved to their liking. Our fee agreement, signed by this client, acknowledges that our firm makes no guarantees regarding outcomes. This would be impossible to do and completely unethical. We would never risk our license or our integrity by making a guarantee where one cannot be reasonably made. We represent commercial drivers all over Arizona, and have had many, many favorable outcomes for our clients. We understand how badly commercial drivers are abused in Arizona and do everything we can to defend them, knowing that violations like these can result in an increase in insurance rates, termination from employment and can cause devastation to our clients and their families. This client retained our office to do everything possible to protect his record. We are proud of the efforts we put into this particular case and all of the many matters we handle across Arizona. Unfortunately, due to the nature of the offense, neither the judge nor the officer would work with us on a favorable resolution. In this field of law, under these facts, that happens on occasion despite our efforts to do everything possible. The decision handed down by the judge does not reflect upon our firm's level of service nor show any deficiency in our quality of representation. Based on these circumstances we ask that you find this complaint to be without merit.Thank you, and as always, please ldo not hesitate to let me know if you need anything further from myself or our office.Thank you,Robert
First and foremost, Ms. [redacted] is the guarantor for the case and not the client. Therefore, ethically we cannot discuss intricate details of the case here or with anyone that we do not have an authorization to discuss completed. Ms. [redacted] contacted us when her boyfriend was arrested. We...
told her that we handle these cases and the price would be $10,500. This is a flat fee for the services. After we were contracted Ms. [redacted] emailed and phoned our office multiple times as she was concerned; which is to be expected. We explained everything to her and that we were in the process of waiting for the jail to place him. The jail finally placed him and I made sure that I went down to the jail to visit him within 24 hours of him being placed. We were at the jail for over 3 hours.The client did have another case that we were not representing him on. We had multiple attorneys work through the case and did all of this in a matter of two weeks. Re-arranging schedules and making sure the client was taken care of. We have a team of attorneys, and although I may have been the one supervising the case, that doesn't mean I will handle everything. Ultimately our cases were dismissed. This was due to plea negotiations and ultimately the cases which we handled did not need to be plead to. There is no lack of transparency. The issues started when Ms. [redacted] demanded all of her money back. She threatened that if we didn't get back to her that day she would start writing bad reviews, which is her right and she did write them. Then she went to the bank and said we defrauded her. Up until that point we were very pleasant to her as a courtesy. She is not our client and we have no obligation to discuss anything with her. Once she indicated that we committed a crime we decided we would not extend those courtesies any longer.
Hello Ms***,My apologies for any delayI was not aware that this client filed a complaint but thank for you the opportunity to respondThis client shared with you details about his representation so I will respond to those allegations directly and not disclose any further material related to our representation that may be confidential or privileged.We are a criminal and traffic defense law firmWe represent commercial drivers against traffic tickets, which was the subject of the case at handWe do our best to protect our clients against having points on their record, as we know their license is very important to their livelihoodOften times, our clients are responsible for disobeying traffic laws in very clear and obvious circumstancesWhen this happens, we do our best to negotiate with the officers who issue citations to attempt to negotiate the violation down to a non-moving or no-point violationIn our conversation with this client, this was the strategy we decided to pursueWe did everything we promised to do, including engaging in negotiations with the officer, travelling to the court, proposing multiple other resolutions and when those options were not possible, we completed a civil traffic hearingUnfortunately, due to the nature of the infraction, the Judge found this client responsible for the violation, as he indicated in his note to you, requiring him to pay a fineOur fee for these services is earned upon receipt and is not contingent upon the outcome of the case.While we were neither happy with the officer's refusal to negotiate nor the judge's decision, we must acknowledge that this happens in criminal and traffic lawThe law is not a system where one can simply pay money and be guaranteed that matters are resolved to their likingOur fee agreement, signed by this client, acknowledges that our firm makes no guarantees regarding outcomesThis would be impossible to do and completely unethicalWe would never risk our license or our integrity by making a guarantee where one cannot be reasonably madeWe represent commercial drivers all over Arizona, and have had many, many favorable outcomes for our clientsWe understand how badly commercial drivers are abused in Arizona and do everything we can to defend them, knowing that violations like these can result in an increase in insurance rates, termination from employment and can cause devastation to our clients and their familiesThis client retained our office to do everything possible to protect his recordWe are proud of the efforts we put into this particular case and all of the many matters we handle across ArizonaUnfortunately, due to the nature of the offense, neither the judge nor the officer would work with us on a favorable resolutionIn this field of law, under these facts, that happens on occasion despite our efforts to do everything possibleThe decision handed down by the judge does not reflect upon our firm's level of service nor show any deficiency in our quality of representationBased on these circumstances we ask that you find this complaint to be without merit.Thank you, and as always, please ldo not hesitate to let me know if you need anything further from myself or our office.Thank you,Robert
First and foremost, Ms [redacted] is the guarantor for the case and not the client Therefore, ethically we cannot discuss intricate details of the case here or with anyone that we do not have an authorization to discuss completed Ms [redacted] contacted us when her boyfriend was arrested We told her that we handle these cases and the price would be $10, This is a flat fee for the services After we were contracted Ms [redacted] emailed and phoned our office multiple times as she was concerned; which is to be expected We explained everything to her and that we were in the process of waiting for the jail to place him The jail finally placed him and I made sure that I went down to the jail to visit him within hours of him being placed We were at the jail for over hours.The client did have another case that we were not representing him on We had multiple attorneys work through the case and did all of this in a matter of two weeks Re-arranging schedules and making sure the client was taken care of We have a team of attorneys, and although I may have been the one supervising the case, that doesn't mean I will handle everything Ultimately our cases were dismissed This was due to plea negotiations and ultimately the cases which we handled did not need to be plead toThere is no lack of transparency The issues started when Ms [redacted] demanded all of her money back She threatened that if we didn't get back to her that day she would start writing bad reviews, which is her right and she did write them Then she went to the bank and said we defrauded her Up until that point we were very pleasant to her as a courtesy She is not our client and we have no obligation to discuss anything with her Once she indicated that we committed a crime we decided we would not extend those courtesies any longer
Hello Ms. [redacted],My apologies for any delay. I was not aware that this client filed a complaint but thank for you the opportunity to respond. This client shared with you details about his representation so I will respond to those allegations directly and not disclose any further material related to...
our representation that may be confidential or privileged.We are a criminal and traffic defense law firm. We represent commercial drivers against traffic tickets, which was the subject of the case at hand. We do our best to protect our clients against having points on their record, as we know their license is very important to their livelihood. Often times, our clients are responsible for disobeying traffic laws in very clear and obvious circumstances. When this happens, we do our best to negotiate with the officers who issue citations to attempt to negotiate the violation down to a non-moving or no-point violation. In our conversation with this client, this was the strategy we decided to pursue. We did everything we promised to do, including engaging in negotiations with the officer, travelling to the court, proposing multiple other resolutions and when those options were not possible, we completed a civil traffic hearing. Unfortunately, due to the nature of the infraction, the Judge found this client responsible for the violation, as he indicated in his note to you, requiring him to pay a fine. Our fee for these services is earned upon receipt and is not contingent upon the outcome of the case.While we were neither happy with the officer's refusal to negotiate nor the judge's decision, we must acknowledge that this happens in criminal and traffic law. The law is not a system where one can simply pay money and be guaranteed that matters are resolved to their liking. Our fee agreement, signed by this client, acknowledges that our firm makes no guarantees regarding outcomes. This would be impossible to do and completely unethical. We would never risk our license or our integrity by making a guarantee where one cannot be reasonably made. We represent commercial drivers all over Arizona, and have had many, many favorable outcomes for our clients. We understand how badly commercial drivers are abused in Arizona and do everything we can to defend them, knowing that violations like these can result in an increase in insurance rates, termination from employment and can cause devastation to our clients and their families. This client retained our office to do everything possible to protect his record. We are proud of the efforts we put into this particular case and all of the many matters we handle across Arizona. Unfortunately, due to the nature of the offense, neither the judge nor the officer would work with us on a favorable resolution. In this field of law, under these facts, that happens on occasion despite our efforts to do everything possible. The decision handed down by the judge does not reflect upon our firm's level of service nor show any deficiency in our quality of representation. Based on these circumstances we ask that you find this complaint to be without merit.Thank you, and as always, please ldo not hesitate to let me know if you need anything further from myself or our office.Thank you,Robert
First and foremost, Ms. [redacted] is the guarantor for the case and not the client. Therefore, ethically we cannot discuss intricate details of the case here or with anyone that we do not have an authorization to discuss completed. Ms. [redacted] contacted us when her boyfriend was arrested. We...
told her that we handle these cases and the price would be $10,500. This is a flat fee for the services. After we were contracted Ms. [redacted] emailed and phoned our office multiple times as she was concerned; which is to be expected. We explained everything to her and that we were in the process of waiting for the jail to place him. The jail finally placed him and I made sure that I went down to the jail to visit him within 24 hours of him being placed. We were at the jail for over 3 hours.The client did have another case that we were not representing him on. We had multiple attorneys work through the case and did all of this in a matter of two weeks. Re-arranging schedules and making sure the client was taken care of. We have a team of attorneys, and although I may have been the one supervising the case, that doesn't mean I will handle everything. Ultimately our cases were dismissed. This was due to plea negotiations and ultimately the cases which we handled did not need to be plead to. There is no lack of transparency. The issues started when Ms. [redacted] demanded all of her money back. She threatened that if we didn't get back to her that day she would start writing bad reviews, which is her right and she did write them. Then she went to the bank and said we defrauded her. Up until that point we were very pleasant to her as a courtesy. She is not our client and we have no obligation to discuss anything with her. Once she indicated that we committed a crime we decided we would not extend those courtesies any longer.