As stated before, we did not and have not winterized this RV. The customer said their son winterized the RV. With this said, if not done correctly it can cause damage as a result of improper winterisation. Example, cracked lines,broken pipes, split water heaters. Again with said we don't see where we have any responsibility to their mishap as we performed no winterization on the Dennis' camper.
We have made several attempts to contact [redacted] via emails and phone calls, all to no avail. We are willing to discuss and rectify his issues. We would appreciate any direction your company could provide us with as to where to go with this issue now. (See attached).
This letter is in response to the above referenced customer. Mr.& [redacted] purchased a new 2012 Forest River Freedom Express on September 24, 2011. The customer made the decision to winterize the unit himself. Then after the winter of 2012 the customer complained of a leak in the toilet....
After we inspected the leak, we found improper winterization and informed customer of our findings and told him he needed to read his Owner Manuel on how to properly winterize his RV. His RV was out of factory warranty, however we replaced and repaired as needed. All good will on our part.
In June 2014, [redacted] came into the dealership very upset, cursing and swearing loudly, that he had another leak. [redacted] admitted to our Parts and Service Director that his sons winterized the RV Again and admitted they did not use antifreeze as directed by the manufacture of the toilet and Forest River that you must use antifreeze.We haven 't worked on unit, repairs or winterization. His son or [redacted] have done all the maintenance on the uniit themselves. After the horrifically long and cold winter we had in conjunction with us not doing any maintenance on his unit we feel we have no responsibility to this matter. The issue with the water heater is a clear sign of improper winterization.
With that being said, there was no negligence on our part for poor workmanship, so we feel we have no financial responsibility to [redacted]' unit as its been out of factory warranty for over 1 years. Please direct us if you think we should take any further steps.
As stated before, we did not and have not winterized this RV. The customer said their son winterized the RV. With this said, if not done correctly it can cause damage as a result of improper winterisation. Example, cracked lines,broken pipes, split water heaters. Again with said we don't see where we have any responsibility to their mishap as we performed no winterization on the Dennis' camper.
We have made several attempts to contact [redacted] via emails and phone calls, all to no avail. We are willing to discuss and rectify his issues. We would appreciate any direction your company could provide us with as to where to go with this issue now. (See attached).
This letter is in response to the above referenced customer. Mr.& [redacted] purchased a new 2012 Forest River Freedom Express on September 24, 2011. The customer made the decision to winterize the unit himself. Then after the winter of 2012 the customer complained of a leak in the toilet....
After we inspected the leak, we found improper winterization and informed customer of our findings and told him he needed to read his Owner Manuel on how to properly winterize his RV. His RV was out of factory warranty, however we replaced and repaired as needed. All good will on our part.
In June 2014, [redacted] came into the dealership very upset, cursing and swearing loudly, that he had another leak. [redacted] admitted to our Parts and Service Director that his sons winterized the RV Again and admitted they did not use antifreeze as directed by the manufacture of the toilet and Forest River that you must use antifreeze.We haven 't worked on unit, repairs or winterization. His son or [redacted] have done all the maintenance on the uniit themselves. After the horrifically long and cold winter we had in conjunction with us not doing any maintenance on his unit we feel we have no responsibility to this matter. The issue with the water heater is a clear sign of improper winterization.
With that being said, there was no negligence on our part for poor workmanship, so we feel we have no financial responsibility to [redacted]' unit as its been out of factory warranty for over 1 years. Please direct us if you think we should take any further steps.