R & R Roofing & Siding

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] */ Revdex.com / [redacted] I am sorry to hear of [redacted] ***'s position for not being a responsible contractor for himself [redacted] was contacted for detach & reset of the existing panels due to an insurance claim roof replacement requiring detach and reset, (photos of the original existing panels and subsequential work necessary to detach & reset exactly as existing condition)The existing panels were not active and [redacted] asked if the customer wanted to make them active, I told him that was not part of the claim, but gave him the customer contact information if he chose to provide additional services to the customerAny additional work beyond the scope of the insurance claim detach and reset would be between [redacted] and the customer Skip to March when the work took place, [redacted] was contacted by [redacted] our production manager to remove the panels as original requested and then weeks later requested to re-attachThis was all completed verbally with [redacted] per the insurance claim, beings it was just basically a service call amountWe knew nothing of any additional work, nor authorized any such contract for additional workI did not feel I needed to know the status of any work beyond the insurance claim or between [redacted] & the customer Now skip forward to May, when [redacted] issues an invoice to us for a full re-conditioning of the entire systemWe paid the amount allowed in the insurance claim for the detach & reset as existing, assuming he just did not want to split up his invoiceThen a couple weeks later on June 2, [redacted] wants to know if I had contacted the customer to let him know he was billing the customer for the additional work(email doc's attached)I responded with surprise that it was his duty to work with our mutual customer for any additional work beyond the dettach and reset, of which he seems to obiviously disagree by stating we did not dispute an estimate, I had no resaon to dispute it because I did not accept or authorize itAs a contractor for the last 25years, we have never "assumed" a contract was authorized, provided unauthorized services and then expected someone to pay for itJust because a customer doesn't say no, doesn't mean a contractor can just do whatever work they want and then demand to be paid for it In summary response to [redacted] complaint: I have never been stand offish and I request him to please provide any documentation, that myself or staff may have presented to him for work beyond detach & reset, if my staff did make an error, I am more than happy to accept responsiblity and pay him his requested amountAnd/or if any of my staff/or project managers misunderstood a situation and gave an email approval that [redacted] mentions of the entire estimate, I will again accept responsibilityIf this can not be provided, it is because it did not happen nor has he provided such before taking time to contact the Revdex.com that generally represents customers, not a non member Revdex.com company whose apparent practice is to provide work they want without authorization against a member companyI have reviewed with all staff and staff email involved and can not find his suggested documenation Attached is documentation of photos of existing condition for detach & re-set, of one can see is very simpleAlso attached is email commmunication from March for scope of work for solar technician and June email communication of [redacted] requesting I contact the customer to help him get paid for the additional work that obviously no one authorized Final summary: A full unconditional lien release has been provided the customer and their mortgage company per the insurance contract between R&R and the customer, as all contractual work is complete and paid in fullHopefully [redacted] will accept his own lack of responsibility and poor contractor practices of trying to charge a customer for additional work the customer nor contractor ever approvedIf he can not, I will take legal action if necessary against [redacted] ***/dba [redacted] & [redacted] to protect my customer Final note: A huge kudo's to the Revdex.com, this is the exact reason companies are members because we all believe if fair customer practice and contractsThis non member contractor obviously does not feel the need to provide this type of customer service, nor be a member of the organization and believes assumptions and unapproved contracts give them legal rights to harass homeowners/customers for unauthorized work Respectfully, [redacted] , President/owner R&R Roofing & Siding Inc

The claimants concerns have been addressed as the attached email and roof inspection report reflectThe active leak was repaired.The inspection report clearly states that the roofing materials are properly installed and that the leaks may be caused by condensation.R&R Roofing has asked if the claimant would like to further pursue the cause of the leaking and has suggested possible remedies.As of this date there has been no response

I just got notice that the check went to the wrong house and I am sending another check to the correct address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not believe R&R roofingThis has been outstanding for many many months and all of a sudden he gets notified he sent the check to the wrong address?? I will believe it once I see the check and be happy to close the claim then
Regards,
*** ***

I just got notice that the check went to the wrong house and I am sending another check to the correct address.

Review: It took a full one year to put a new roof on a house by r&r, with so many excuses of weather. After the roof was almost finally finished, they said we needed new gutters so I paid remainder of new roof plus $900 for them to tear down and install new gutters. Raymond was paid the $900 mid March 2014... And gutters are still not installed and we have not received a check back to credit us the $900.Desired Settlement: $900 and an apology for wasting so much of our time!

Business

Response:

I just got notice that the check went to the wrong house and I am sending another check to the correct address.

Consumer

Response:

Review: Contract was signed September 22, 2013 to do outside work and siding at [redacted]. It has been almost a year ago. and the work has not been completed. Contractor does not return our calls.