R & S Architectural Products

R&S Architectural Products Incconducted a review of the job that the complaint was filed againstAfter a thorough review and investigation into the job and work performed at the job site on 4/26/16, R&S Architectural Products Inchas found the work performed and charge to be true and correct.Our Technician was on site performing diagnostics of the gate and entry systems from 2:PM to 3:PM, for a total of hour Minutes, and not "less than Minutes" as stated in the complaint(Please see the attached job tag and time stamped photos from the job tag)A follow up estimate for repairs was emailed on 5/2/in which one of the terms and conditions stated; "NOTE: Price of first service call will be deducted from the bid price of operator replacement."(Please see the attached estimate)I have personally attempted to contact the complainant to make an attempt at resolving this situation with no availI have left messages with someone that has answered the phone as well as via voice mailI have yet to have a response from the complainant or anyone representing the complainantR&S Architectural Products Incwould be more than willing to work with the complainant in this matter In fact the complainant signed the work order and paid with a personal check at the time of the service call with no dispute of the amount or work performed at that timeIn closing R&S Architectural Products Inchas made attempts to work with the customer to no availThe time and work performed on the job site are correct and the amount charged to the customer was not disputed at the time of the jobThis is a billable call where diagnosis was performed in order to find and correct the issues that the customer was having with their gate and entry system at the time of the service call Please feel free to contact me for any further information or with any questions-- Thank you, [redacted] Operations Manager R & S Architectural Products Inc.Sacramento, CA

I am rejecting this response because:The business response is an inaccurate account of what happened The technician came to my door and rang the bell when he arrived He said he was going to go to the gate and take a look He returned approxminutes later and banged loudly on my door and said he could not fix it He then help out a tablet and told me the charge was $- at that time I questioned him and told him that I thought the charge was way out of line - he stated "I need to get paid for my time" I asked him at that time if the charge was applicable to the work to be done and was told "no" I relayed all of this to the company when I called them to ask about the estimate and to speak to a manager I will not repeat what happened and how rudely I was treated when I called, but this was not addressed at all by the company The company seems to pick and choose what they want to respond to, but again, the technician was on my property for less than minutes, told me I owed $that would not be credited to the future work and left I was given no receipt or anything that showed the times he claimed to be thereIf I had been give that, I would have questioned it at that time