R S Automotive

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrD***'s response, as usual, does not get to the crux of the matterThis last response was once again "skirting the issue"It is very clear that MrD [redacted] has no intention of refunding my moneyInstead of apologizing to me by saying "I charged you for struts, which is more than any other mechanic would have charged you, I also put in a cheaper brand and actually put you in danger when they became defective and when you came back in and mentioned the noise I misdiagnosed the problem by telling you that the front axle needed replacingBut instead of apologizing he is blaming me for not knowing that the struts were defectiveMrD [redacted] runs a local business and has no qualms about marking up parts and labor by more than 100% for his neighbors, so why would I think that he would do the right thing by refunding my moneyWhen a person does not possess a moral compass I can't make him do the right thing MrD [redacted] has never addressed many of the things I've complained aboutI have still not seen the invoice to see how much he actually paid for the struts and what brand they areI know exactly what he charged meHe also had nothing to say about the fact that he charged me to rotate my tires and then didn't balance them RS Automotive is the epitome of what people fear when going to an auto mechanic - being overcharged, getting shoddy work and parts and being told to fix things in the car that don't need fixingMrD***'s answer is to blame the customerIt is quite obvious that I'm not getting a refund so I still have every right to go to small claims court and I still have every right to tell my co-workers about my experience should they need any automotive repairsI have this right just as MrD [redacted] has the right to charge whatever he wants with no regard for quality Regards, [redacted]

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September 2, Dear [redacted] is accusing me of "skirting around the answers" but I have been responding to all the issues that she has presented to Revdex.com.She wrote in the complaint to Revdex.com that the problem started on 4/8/2014, the "Very Next Day" after we replaced the strutWe are not skirting the issue but rather we are addressing the point about the problem arising the "Very Next Day"How did she diagnose the strut problem the very next day? Did she have her mechanic diagnose it? She should have at least mentioned that there was a problem with the car to us immediatelyWe even provide a loaner car to our customers for their convenience at absolutely no cost to them.It appears to me that she herself diagnosed the strut problem but waited almost months to have another mechanic work on her car.In the meantime, she was confident enough with our company to come and request an oil change and report about the check engine light issue.During that visit she mentioned to the service manager, MrD [redacted] , that she was happy with the work that we performed on her carThe only concern that she spoke about was that the car was a little loud.In regards to the struts invoice, we are not "skirting around the issue"We are faxing a copy of the invoice from Parts Authority to Revdex.comIt appears that the first invoice copy was not received by Revdex.comWe are requesting that when a copy of this letter is received by Revdex.com, we should be notified as to whether the invoice is attached.According to [redacted] , she stated that "it infuriates her that a business would have the audacity to charge hundreds of dollars more than other mechanics and knowingly use parts that are not top of the line".This remark by [redacted] is inaccurateAs stated before, [redacted] has the option to shop around for any type of work that she needs done to her carShe should have gone to other auto repair shops and shopped around like she did after the fact.We did not force her to get the work done at our place of business.We would like proof from [redacted] that the parts that we knowingly used parts that are not top of the line compared to the parts that the other mechanic usedShe constantly mentions that fact that she is a single female and that we took advantage of her but she herself is knowledgeable about car parts and knows which is top of the line and which is not[redacted] has accused us of not ordering the highest quality parts yet charging the highest possible amount to the customersWe are surprised to hear that she is so knowledgeable about what parts we order for our customersWe are confident about the parts we provide our customers and we are listing the name of the Parts Authority representative that supply to most of the auto parts repair shops in the Metropolitan Area.The name of the representative is [redacted] He can be contacted at: [redacted] ***We are requesting that the other mechanic provide the same information that we provided to [redacted] (for example, repair invoice and parts invoice).Is [redacted] accusing us of ripping off Senior Citizens? Is this another complaint that she discussed her mechanic? We have loyal Senior Citizens that have been with us for almost yearsWe treat everyone honestly and with respectWe do not go around making accusations about anyone[redacted] accused us of rotating her tires and not balancing themOur company, as well as most other repair shops, rotate tires but do not balance tires unless the customer request the tire to be balanced [redacted] stated that "as he can keep responding that I didn't mention that the struts were no good and I will keep responding that it wasn't my job"We are well aware that [redacted] is not a mechanic, but in order to correctly diagnose her car we needed her to at least communicate with us as to the problem she was having with the st rutsWe are not mind readers.Sincerely DD

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