R S I Enterprises Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because they should have validated the debt before they reported to all three major credit bureaus
Regards,
Jose Serrano

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My response is I do not accept the response made by the business to resolve this complaint, signed agreement was for the *** *** ***, I did not sign any paperwork with the Cardiac office to perform the test, attachment appears to be a faxed copy from the *** *** ***, (doctor that performed the EKG) not the Cardiac Office.Thank you,Respectfully,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I am still waiting for a signed document where I agreed to the said charges by [redacted] medical center/hospital.
Regards,
[redacted]

We are acknowledging receipt of your dispute and request for validation of the debt. These are normally received by US Mail as this is not a Revdex.com complaint, but rather a standard dispute and request for validation. We will make our request to our client and respond in writing by...

mail with the proper verification as required by the FDCPA.Thank you

Ms. Sanders,Thank you for your inquiry.  I have consulted with my client, [redacted], and they have provided me with the documentation signed by you explaining their cancellation policy. The policy clearly defines their cancellation policy and the fees that may stem...

from it if cancelled at the last minute.  Your message clearly states that you cancelled "last minute" thereby causing the fees to be applied.  I have attached a copy of the agreement that you signed.  (the password to open the PDF document is [redacted]).  In addition to the fee, there were some small balance after insurance amounts for testing that you did have done that you can confirm with your insurance company.After our conversation with you, we decided to cease calls based on our contact, but are still within rights to credit report the balance, as it has been validated by our client.  If you wish to dispute further, you may contact them directly, as we will continue to resume with credit reporting as past due until it is paid.Please feel free to contact me at ###-###-#### or through this channel should you have and additional questions.  We now consider this matter closed.  You can remit payment to us at PO BOX 710507, Herndon, VA 20171.Thank you.[redacted]Operations ManagerRSI Enterprises, Inc.###-###-#### direct###-###-#### fax[redacted]

We have obtained the requested signed documentation and sent to the consumer as further verification beyond that sent previously.Per [redacted] at the Metro Washington DC Revdex.com we redacted patient info beyond the name as proof. It was also admitted that this complaint should be cancelled out as it is a duplicate to an Arizona Revdex.com complaint and not a Metro Washington DC Revdex.com matter.We consider this matter to be resolved and will respond to no future disputes as we have gone above and beyond what is required for these types of disputes.Thank you,

Ms. Sanders,
 
RSI Enterprises, Inc. is in receipt of your concerns and will note the account accordingly. RSI’s previous response, in which we provided the contractual agreement supporting these charges, is in full compliance with all legal and regulatory standards and validates the charges. We understand that you may not agree with the charges; however, the charges still stand per the signed agreement. If you wish to dispute these charges further, please contact [redacted] directly. RSI will, in compliance with all regulations, note your concerns on the account. RSI has taken all the necessary steps to validate this debt, as required.
 
Thank you.

Review: Writing in concern for my personal information being unethically represented by the RSI [redacted], Inc. On 5/12/2014 I received a Credit Alert stating the RSI [redacted] had Major Derogotory information logged in my record. I phoned to question RSI and spoke with [redacted], and she asked for my account # and I informed her I did not have an account with this company, she then said without any information she could not help me, but, I could share my SSN# so she could look up the account, and I told her no, and just forget about it, and hung up the phone. I then receive another alert, this time it was a different Credit agency, but this showed up as a collection logged in my record, (a day after I called).

HISTORY: I was scheduled for a [redacted], ([redacted], [redacted], Va) after Dr.... ([redacted]) said my EKG was questionable and I complained of shortness of breath climbing stairs. I was given a form for the stress test, however, we were going through a change of residence and I did not totally read the form until the Saturday before the scheduled test on Monday, upon reading the form, I saw that this was not a normal stress test, and googled [redacted], and the test was to perform a type of dye in my heart, and I am totally allergic to the dye, so I called after business hours to cancel appointment over a voice mail. The day of the appointment I receive a call from a very angry person, to inform me that I have to cancel the appt within 48 hours of the scheduled appointment, and their are consequences for canceling, which is to pay the full cost of the procedure and the missed office visit, I then told her that I would not pay for a service that was not rendered, but, would pay the missed office visit. She then told me that the medicine they use are ordered specifically for this this type test, and are paid for by individuality, and I would have to pay for it even I do cancel the appointment, this is so unethical and not care for the patient AT ALL! I continued to get calls from the receptionist, and I would tell her I am not paying for a service not rendered, and disconnect. I then receive a call from and RSI agent, and after explaining the situation, I was told that this sounds like false identity, which I did not agree to false identity but, the RSI person apologized f or the call and stated I will no longer receive calls and my name would be removed for the call list. Now, month later I get a credit alert alerting me that RSI had Negative Derogatory and collection information in my file, nothing has been collected, but, information is being misrepresentatively posted by RSI and I do not think we should businesses that are allowed to post this type of information in a consumers file, just because they have the desktools to do so.Desired Settlement: To remove my name from their collections list, and from their files and contact the credit agencies to have this information removed from all resources.

Business

Response:

Ms. Sanders,Thank you for your inquiry. I have consulted with my client, [redacted], and they have provided me with the documentation signed by you explaining their cancellation policy. The policy clearly defines their cancellation policy and the fees that may stem from it if cancelled at the last minute. Your message clearly states that you cancelled "last minute" thereby causing the fees to be applied. I have attached a copy of the agreement that you signed. (the password to open the PDF document is [redacted]). In addition to the fee, there were some small balance after insurance amounts for testing that you did have done that you can confirm with your insurance company.After our conversation with you, we decided to cease calls based on our contact, but are still within rights to credit report the balance, as it has been validated by our client. If you wish to dispute further, you may contact them directly, as we will continue to resume with credit reporting as past due until it is paid.Please feel free to contact me at ###-###-#### or through this channel should you have and additional questions. We now consider this matter closed. You can remit payment to us at PO BOX 710507, Herndon, VA 20171.Thank you.[redacted]Operations ManagerRSI Enterprises, Inc.###-###-#### direct###-###-#### fax[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My response is I do not accept the response made by the business to resolve this complaint, signed agreement was for the [redacted], I did not sign any paperwork with the Cardiac office to perform the test, attachment appears to be a faxed copy from the [redacted], (doctor that performed the EKG) not the Cardiac Office.

Thank you,

Respectfully,

Business

Response:

Ms. Sanders,

RSI Enterprises, Inc. is in receipt of your concerns and will note the account accordingly. RSI’s previous response, in which we provided the contractual agreement supporting these charges, is in full compliance with all legal and regulatory standards and validates the charges. We understand that you may not agree with the charges; however, the charges still stand per the signed agreement. If you wish to dispute these charges further, please contact [redacted] directly. RSI will, in compliance with all regulations, note your concerns on the account. RSI has taken all the necessary steps to validate this debt, as required.

Thank you.

Review: To whom it may concern:

On April 14, 2014, I received mailed correspondence, informing me that [redacted] Medical Group. Inc is attempting to collect 100.00. This is to inform you that I dispute the debt because I did not receive services at this hospital nor did I owe any monies. I am hereby requesting that you confirm the fact that I owe this debt as required by any applicable state and federal laws. Please contact the creditor to obtain verification.

In addition, under the provisions of state and federal Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and related consumer statutes, I am hereby instructing you that you are to cease collection of the debt while efforts are made to obtain verification. Until you resolve this error with the creditor, you should neither contact me nor anyone else except the creditor about this collection.

Furthermore, any reporting of this matter to a credit reporting agency is premature. Until you have investigated my dispute, you should not relay negative information to a credit reporting agency. If negative information has already been reported, you will need to notify the agency to remove said report until the investigative process is over so that my credit report remains accurate, or at the very least, my credit report should be updated to reflect my dispute.

Your next contact with me should be either notice that the creditor has failed to provide verification of the debt and that the matter has been closed or that you believe that this debt is valid and are providing proof of my responsibility. If the former, please confirm that I am not being held responsible for the debt in writing and also that if the account has already been noted on my credit report, that you will contact the bureau(s) in question to have the account removed. If the latter, I expect that you will provide me with an explanation as to why you have decided not to remove this account from collections and a copy of all documents relevant to the debt such as the application, bills, records of communications and payments, and any other data that indicates my responsibility.

I am instructing you not to contact any third parties such as my employer, neighbors, friends or family members. In addition, you may not contact me by phone at work or at my home about this collection activity. All future correspondence should be sent to me in writing.

I look forward to your acknowledgement that you have received this notice by August 5, 2014.

Sincerely, [redacted]Desired Settlement: I would like this charge removed from all three credit reports.

Business

Response:

We are acknowledging receipt of your dispute and request for validation of the debt. These are normally received by US Mail as this is not a Revdex.com complaint, but rather a standard dispute and request for validation. We will make our request to our client and respond in writing by mail with the proper verification as required by the FDCPA.Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because they should have validated the debt before they reported to all three major credit bureaus.

Regards,

Jose Serrano

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I am still waiting for a signed document where I agreed to the said charges by [redacted] medical center/hospital.

Regards,

Business

Response:

We have obtained the requested signed documentation and sent to the consumer as further verification beyond that sent previously.Per [redacted] at the Metro Washington DC Revdex.com we redacted patient info beyond the name as proof. It was also admitted that this complaint should be cancelled out as it is a duplicate to an Arizona Revdex.com complaint and not a Metro Washington DC Revdex.com matter.We consider this matter to be resolved and will respond to no future disputes as we have gone above and beyond what is required for these types of disputes.Thank you,