I'm sorry to understand that you were unhappy with your service here In the highly regulatedfinancial institution industry we are in, we must follow the guidelines of the organizations like [redacted] that we partner with and we do not usually get immediate attention and responsefrom them Unfortunately, in today's world, it seems everyone expects immediate satisfaction oftheir requests and sometimes it is just not possible Several times these deposits have beenrecalled by [redacted] and we are put in the very unpopular position of trying to recover thefunds from our member It is highly unusual for [redacted] to personally contact membersas we are usually first notified of a claim and then sent information regarding the claim payment.Also, it is very unusual to have a member initiate a loan and then file a disability claim within thesame month.As to Ms [redacted] assessment of Ms [redacted] “lack of intelligence” and customer serviceskills, Ms [redacted] has over fifteen years’ experience in all aspects of credit union operations andis highly regarded by both the management and members of this credit union Ms [redacted] wasin court on behalf of the credit union the morning Ms [redacted] showed up without an appointmentand was informed that Ms [redacted] would most likely not be in the credit union for an hour ormore but she chose to wait in our lobby.I am truly sorry to hear that Ms [redacted] is suffering from Multiple Sclerosis One of our branchsupervisors was diagnosed with MS about seven years ago and is very involved in the MSFoundation in the Roanoke Valley We support her and the foundation every year by assistingher with her Walk Team, [redacted] I have worked with her for almost yearsand understand the physical hardships this disease can cause.Sincerely,L.P(Woody) WindleyPresident
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I'm sorry to understand that you were unhappy with your service here. In the highly regulatedfinancial institution industry we are in, we must follow the guidelines of the organizations like[redacted] that we partner with and we do not usually get immediate attention and responsefrom them....
Unfortunately, in today's world, it seems everyone expects immediate satisfaction oftheir requests and sometimes it is just not possible. Several times these deposits have beenrecalled by [redacted] and we are put in the very unpopular position of trying to recover thefunds from our member. It is highly unusual for [redacted] to personally contact membersas we are usually first notified of a claim and then sent information regarding the claim payment.Also, it is very unusual to have a member initiate a loan and then file a disability claim within thesame month.As to Ms. [redacted] assessment of Ms. [redacted] “lack of intelligence” and customer serviceskills, Ms. [redacted] has over fifteen years’ experience in all aspects of credit union operations andis highly regarded by both the management and members of this credit union. Ms. [redacted] wasin court on behalf of the credit union the morning Ms. [redacted] showed up without an appointmentand was informed that Ms. [redacted] would most likely not be in the credit union for an hour ormore but she chose to wait in our lobby.I am truly sorry to hear that Ms. [redacted] is suffering from Multiple Sclerosis. One of our branchsupervisors was diagnosed with MS about seven years ago and is very involved in the MSFoundation in the Roanoke Valley. We support her and the foundation every year by assistingher with her Walk Team, [redacted]. I have worked with her for almost 15 yearsand understand the physical hardships this disease can cause.Sincerely,L.P. (Woody) WindleyPresident
I'm sorry to understand that you were unhappy with your service here In the highly regulatedfinancial institution industry we are in, we must follow the guidelines of the organizations like [redacted] that we partner with and we do not usually get immediate attention and responsefrom them Unfortunately, in today's world, it seems everyone expects immediate satisfaction oftheir requests and sometimes it is just not possible Several times these deposits have beenrecalled by [redacted] and we are put in the very unpopular position of trying to recover thefunds from our member It is highly unusual for [redacted] to personally contact membersas we are usually first notified of a claim and then sent information regarding the claim payment.Also, it is very unusual to have a member initiate a loan and then file a disability claim within thesame month.As to Ms [redacted] assessment of Ms [redacted] “lack of intelligence” and customer serviceskills, Ms [redacted] has over fifteen years’ experience in all aspects of credit union operations andis highly regarded by both the management and members of this credit union Ms [redacted] wasin court on behalf of the credit union the morning Ms [redacted] showed up without an appointmentand was informed that Ms [redacted] would most likely not be in the credit union for an hour ormore but she chose to wait in our lobby.I am truly sorry to hear that Ms [redacted] is suffering from Multiple Sclerosis One of our branchsupervisors was diagnosed with MS about seven years ago and is very involved in the MSFoundation in the Roanoke Valley We support her and the foundation every year by assistingher with her Walk Team, [redacted] I have worked with her for almost yearsand understand the physical hardships this disease can cause.Sincerely,L.P(Woody) WindleyPresident
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I'm sorry to understand that you were unhappy with your service here. In the highly regulatedfinancial institution industry we are in, we must follow the guidelines of the organizations like[redacted] that we partner with and we do not usually get immediate attention and responsefrom them....
Unfortunately, in today's world, it seems everyone expects immediate satisfaction oftheir requests and sometimes it is just not possible. Several times these deposits have beenrecalled by [redacted] and we are put in the very unpopular position of trying to recover thefunds from our member. It is highly unusual for [redacted] to personally contact membersas we are usually first notified of a claim and then sent information regarding the claim payment.Also, it is very unusual to have a member initiate a loan and then file a disability claim within thesame month.As to Ms. [redacted] assessment of Ms. [redacted] “lack of intelligence” and customer serviceskills, Ms. [redacted] has over fifteen years’ experience in all aspects of credit union operations andis highly regarded by both the management and members of this credit union. Ms. [redacted] wasin court on behalf of the credit union the morning Ms. [redacted] showed up without an appointmentand was informed that Ms. [redacted] would most likely not be in the credit union for an hour ormore but she chose to wait in our lobby.I am truly sorry to hear that Ms. [redacted] is suffering from Multiple Sclerosis. One of our branchsupervisors was diagnosed with MS about seven years ago and is very involved in the MSFoundation in the Roanoke Valley. We support her and the foundation every year by assistingher with her Walk Team, [redacted]. I have worked with her for almost 15 yearsand understand the physical hardships this disease can cause.Sincerely,L.P. (Woody) WindleyPresident