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R T Automotive of Takoma Park Inc

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R T Automotive of Takoma Park Inc Reviews (2)

Date: Thu, Jul 27, 2017 at 4:18 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted],  It was good talking to you, I wish it was about us doing a great job. The problem on [redacted]'s car was a abs light the would go on and off. We retrieved codes...

from computer which indicated a problem with LF wheel speed sensor signal. Checking it we were not able to definitely pinpoint the cause as 3 days of driving vehicle failed to reproduce the problem. We did note that the tone ring that the sensor reads wheel speed from was rusted but no more rusted than the RF. We advised [redacted] that our research on an online data base for common solutions for those codes on that vehicle was replacing the wheel speed sensor. He was willing to "try" a replacement sensor. We purchased the part from Nissan. Unfortunately this failed to correct the issue. He was told the next thing to "try" is ABS module replacement and we told him we would check availability of part and call him. We failed to follow through on that promise. At this point I need to know what he wants us to do. Another shop replacing speed sensor will not fix his problem as our "try" indicates. I will be willing to spend more time on his problem or in an effort to make this right, refund his $264.00 that he is asking for. Again we could have done a better job on this difficult repair. I will do what is needed to rectify customer's complaint.Tim S

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, a refund of $264.00 is satisfactory to me.  Please accept my sincere appreciation for your successful efforts to resolve my complaint. 
Regards,
[redacted]

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Address: 6400 New Hampshire Ave, Takoma Park, Maryland, United States, 20912-4763

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