R. T. Moore Company

Hello [redacted] ,On behalf of R.TMoore, we do apologize for the misunderstanding between you and our plumberOne of our core values at R.TMoore is to do what's right and be honest and fairWith this being said, we will agree to replace your warranty faucet with the faucet you are providingWhen our plumber was in your home on 2/3/17, I see he noted you would need to order a part for the faucet you would like us to installOnce you have received this part, please call our office at 317-291-and ask for LauraI will schedule our plumber back to your home to install your faucetI left a voice mail for you this morning regarding the same messagePlease let us know if you have any other questions or concerns in the meantime Thank you,Laura H [redacted] Customer Care Managerlh [redacted] @rtmoore.com317-291-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called back each time and they said they would check with ***Regards,*** ***

Our plumber, ***, was at the *** residence on 12/18/and determined there was an obstruction in the line exterior of the home*** would need to return to this home with a scope and additional items in order to resolve the obstructionAt that time, *** did not collect payment from Mr
*** determined since we would be returning to complete this work, we could collect payment on our second trip to the home*** ***, Customer Care Manager, left voice messages for Mr*** on the phone number he had provided us: ***These voice messages were left on 12/22/and again on 1/2/RT Moore received no response from Mr***Upon no response, we determined Mr*** did not want to proceed with repairs and the Customer Care Department completed the requestThe Accounting Department did issue an invoice to Mr*** for our standard trip and labor cost of $At no point has Customer Care or the Accounting Department received communication from Mr*** that he was unsatisfied with the work preformed.In good faith, RT Moore will agree to waive labor charges from our visit to this home on 12/18/A trip charge will be the only amount billedThe Accounting Department will void the invoice for $and issue Mr*** a new invoice of $

Hello [redacted],On behalf of R.T. Moore, we do apologize for the misunderstanding between you and our plumber. One of our core values at R.T. Moore is to do what's right and be honest and fair. With this being said, we will agree to replace your warranty faucet with the faucet you are providing. When...

our plumber was in your home on 2/3/17, I see he noted you would need to order a part for the faucet you would like us to install. Once you have received this part, please call our office at 317-291-9888 and ask for Laura. I will schedule our plumber back to your home to install your faucet. I left a voice mail for you this morning regarding the same message. Please let us know if you have any other questions or concerns in the meantime.  Thank you,Laura H[redacted]Customer Care Managerlh[redacted]@rtmoore.com317-291-9888

Review: RT Moore plumber ([redacted]) came in early December to investigate a sump pump that was draining slowly. He quickly decided that the drain line was clogged outside the house. He disconnected the line from the house so the water drained into the side yard. Then he said he would be back to inspect the line with a camera and try to open it with a snake. When he had not appeared early the next week, I called. They said that they would have him contact me. Nothing. This turned into weekly calls trying to get him to open and reconnect the line. Nothing again after several calls. Finally, I called another plumber who did exactly the same thing for $45. Third week of January, we got a bill from RT Moore for $144. So, in short, [redacted] took the line apart, left it that way for a month, then charged us three times what the other plumber charged.Desired Settlement: A significant reduction in amount billed

Business

Response:

Our plumber, [redacted], was at the [redacted] residence on 12/18/14 and determined there was an obstruction in the line exterior of the home. [redacted] would need to return to this home with a scope and additional items in order to resolve the obstruction. At that time, [redacted] did not collect payment from Mr. [redacted]. [redacted] determined since we would be returning to complete this work, we could collect payment on our second trip to the home. [redacted], Customer Care Manager, left voice messages for Mr. [redacted] on the phone number he had provided us: [redacted]. These voice messages were left on 12/22/14 and again on 1/2/15. RT Moore received no response from Mr. [redacted]. Upon no response, we determined Mr. [redacted] did not want to proceed with repairs and the Customer Care Department completed the request. The Accounting Department did issue an invoice to Mr. [redacted] for our standard trip and labor cost of $144. At no point has Customer Care or the Accounting Department received communication from Mr. [redacted] that he was unsatisfied with the work preformed.In good faith, RT Moore will agree to waive labor charges from our visit to this home on 12/18/14. A trip charge will be the only amount billed. The Accounting Department will void the invoice for $144 and issue Mr. [redacted] a new invoice of $49.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called back each time and they said they would check with [redacted]. Regards,[redacted]