R & T Plumbing & Heating

We are a distributor for the product that was purchased by the customer.? It is industry standard that the manufacturer handles all warranty claims.? When the transmission was received and installed it was in full working order.? If it was not then the problem would have occurred immediately after putting transmission fluid into the unit, not miles down the road.? The vehicle has an issue that was not resolved or arose after the install and caused the unit to become defective.? It was not the transmission failing that caused the defect.? ? Here is the statement from the manufacturer in regards to the unit.? "There was no leak complaint until miles according to the claim that was called into usIf it would have left here with a crack, it would have shown up immediatelyThe Dodge trucks are notorious for this due to the design of the chassisAny worn mounts, u-joints, carrier bearing, taking the truck off road can cause these housings to fractureThey have serious frame movement issuesThe issue was not caused by workmanship or parts used during re-manufacturingIt was the outside influencesWe have a redundant inspection procedure on these units to make sure the housings are not cracked when re-manufactured."As the distributor it is not our responsibility to diagnose what is wrong with their customers vehicle and why they are buying this re-manufactured unit from us.? That is the responsibility of the installer to determine why the original unit failed to verify that it wont happen again when the new unit is installed.? If they get another unit and the problem outside the unit is not corrected they will keep going through them and want it warrantied again