Ref: Complaint [redacted] To whom it may concern: Were in receipt of the June 22,letter that included the above referenced complaintUpon investigation of the communication we had with the interested party named in the complaint and the following is a summary of our interaction with the interested partyOn 6/16/we received a call from the interested party referencing trailers we had just posted on line with an asking price of $8,Our ads clearly state the terms of sale and that any offer even at the listed price is subject to our client (Banks) review and approvalThe interested party stated he had seen the ads and wanted to go and look at the unitsArrangements were made and about an hour later he called and stated he had inspected all of the trailersAfter making several offers his final offer was $8,He wanted to wait and see if the bank would take this offer and stated he was willing to wait to hear back from usAt no time did he say or imply that he was staying in a hotel to await an answerWe advised him we would submit the offer but it was up to the bank and we would call him once we heard back from themThe following day 06/17/we received word that the bank had turned down the interested party offer and had asked us to raise the advertised price to $11,for they felt the units were worth moreAs of that time no one had made an offer at the current advertised price of$8,We notified interested party that his offer was not acceptedWe explained that the bank decided to raise their asking price to $11,He felt this was ridiculous for he had taken his time to drive over and look at them and then waited 24hrs to hear back from usHe said he understood and the call endedAgain at this point he had made no reverence that he was staying in a hotel during this time and waiting by the phone for our call otherwise we would have told him not toThe following day 06/18/he called and spoke to the manager of the department and stated he drove over miles, stayed overnight (first time he mentioned this) and offered $8,He was later told that the bank didn't accept his offer and now they wanted $11,She reviewed the notes and stated you didn't offer $8,but $8,however, if you are now she would note the account however the price was currently $11,per the banks requestShe explained the terms of sale as stated in our ads and that sometimes this can happen that's why we state it in the adsHe stated he understood this but still didn't like itHe stated he was calling the Revdex.com to talk to themHe felt even though it states the terms of sale in the ads he felt we should have told him before he went to go look at itHe said he would even pay $9,if they would take it nowWe advised the bank of his offer and his feelingsHe called back later that afternoon but we had not heard back from the bankThe following day 06/19/we let him know we had not heard back from the bank and were awaiting their callHe stated he was still in NJ and would now offer $9,We said we would let the bank knowHe requested to be notified ASAP for he was staying in NJ until he heard from us for he really wanted the trailerWe called back later that day and advised him they would not accept his offer of $9,at this timeThey countered at $10,and he turned their counter offer downHe wanted to know if he offered $10,how long it would take to get title and once explained he decided not to change his offerAbout days later they the bank approved any offer at $9,We called him and he said he would have to check with the guy to see if he was still interestedWe followed up twice but each time was advised a decision had not been madeWe let him know we appreciated his interest however if they didn't want it now we would then sell to the next party in lineThis was the last call we had with the interested partyIn conclusion: At all times we were honest with the interested party in how the process worked and the terms of saleWe understand his frustration with the price increase of the product but that's why we clearly state the terms of sale in the advertising we doHad we know up front that he was driving miles and staying overnight locally to await a response from the bank we would have told him not to, only come look and make your offer but don't stayHowever he didn't disclose this until towards the end of our discussions with himIt latter appears in our conversations that he wasn't even the party interested in purchasing the unit but someone else he knewWhile we sympathize with this interested party we feel we were honest and up front with all of our discussions and dealings on this dealHad he been the same neither of us would be addressing this subjectHis desired settlement is not a reasonable request all things consideredIf you would like to discuss this further, give me a call Sincerely,
Ref: Complaint [redacted] To whom it may concern: Were in receipt of the June 22,letter that included the above referenced complaintUpon investigation of the communication we had with the interested party named in the complaint and the following is a summary of our interaction with the interested partyOn 6/16/we received a call from the interested party referencing trailers we had just posted on line with an asking price of $8,Our ads clearly state the terms of sale and that any offer even at the listed price is subject to our client (Banks) review and approvalThe interested party stated he had seen the ads and wanted to go and look at the unitsArrangements were made and about an hour later he called and stated he had inspected all of the trailersAfter making several offers his final offer was $8,He wanted to wait and see if the bank would take this offer and stated he was willing to wait to hear back from usAt no time did he say or imply that he was staying in a hotel to await an answerWe advised him we would submit the offer but it was up to the bank and we would call him once we heard back from themThe following day 06/17/we received word that the bank had turned down the interested party offer and had asked us to raise the advertised price to $11,for they felt the units were worth moreAs of that time no one had made an offer at the current advertised price of$8,We notified interested party that his offer was not acceptedWe explained that the bank decided to raise their asking price to $11,He felt this was ridiculous for he had taken his time to drive over and look at them and then waited 24hrs to hear back from usHe said he understood and the call endedAgain at this point he had made no reverence that he was staying in a hotel during this time and waiting by the phone for our call otherwise we would have told him not toThe following day 06/18/he called and spoke to the manager of the department and stated he drove over miles, stayed overnight (first time he mentioned this) and offered $8,He was later told that the bank didn't accept his offer and now they wanted $11,She reviewed the notes and stated you didn't offer $8,but $8,however, if you are now she would note the account however the price was currently $11,per the banks requestShe explained the terms of sale as stated in our ads and that sometimes this can happen that's why we state it in the adsHe stated he understood this but still didn't like itHe stated he was calling the Revdex.com to talk to themHe felt even though it states the terms of sale in the ads he felt we should have told him before he went to go look at itHe said he would even pay $9,if they would take it nowWe advised the bank of his offer and his feelingsHe called back later that afternoon but we had not heard back from the bankThe following day 06/19/we let him know we had not heard back from the bank and were awaiting their callHe stated he was still in NJ and would now offer $9,We said we would let the bank knowHe requested to be notified ASAP for he was staying in NJ until he heard from us for he really wanted the trailerWe called back later that day and advised him they would not accept his offer of $9,at this timeThey countered at $10,and he turned their counter offer downHe wanted to know if he offered $10,how long it would take to get title and once explained he decided not to change his offerAbout days later they the bank approved any offer at $9,We called him and he said he would have to check with the guy to see if he was still interestedWe followed up twice but each time was advised a decision had not been madeWe let him know we appreciated his interest however if they didn't want it now we would then sell to the next party in lineThis was the last call we had with the interested partyIn conclusion: At all times we were honest with the interested party in how the process worked and the terms of saleWe understand his frustration with the price increase of the product but that's why we clearly state the terms of sale in the advertising we doHad we know up front that he was driving miles and staying overnight locally to await a response from the bank we would have told him not to, only come look and make your offer but don't stayHowever he didn't disclose this until towards the end of our discussions with himIt latter appears in our conversations that he wasn't even the party interested in purchasing the unit but someone else he knewWhile we sympathize with this interested party we feel we were honest and up front with all of our discussions and dealings on this dealHad he been the same neither of us would be addressing this subjectHis desired settlement is not a reasonable request all things consideredIf you would like to discuss this further, give me a call Sincerely,