R Tech Auto Body Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
AZ Spa Tech was fully aware that Mrs *** expected some sort of rodent protection. She was told by the AZ Spa technician that the tubing would protect from rodentsAfter the $repair the wiring was again chewed by rodents in two days. I repaired the wiring and protected it with a few dollars worth of flex metal tubing. Before my repair AZ Spa Tech quoted an additional $for repair. My total cost to repair was under $(spa continues to function). AZ Spa Tech also, in conversation with us said they had just completed a $10,installation that also had the wiring chewed by rodents in the first week after installation. I do not know if all the equipment installed was necessary, but equipment installed is available retail for less than $I feel justifies the requested $refund
Regards,
*** ***

I *** *** the owner of Arizona Spa Technology LLCis responding to the complaint from our customer *** *** called on July 30th, and spoke with *** to see if her pump had come in and she was told it was and she was set up for us to install the pump on the following dayCustomer
was told when the part comes in we would give her a callBut the pump was on back order and I did not know or have information on when it was coming inThe technician who was out there was new and told her a couple of weeksHe was a new technician and is no longer with the company, and should have not given her that informationSo I do apologize for the tech telling her weeksWe cannot guarantee when a shipment comes inCustomer also wanted to know if she had to pay labor and thetech called the office and asked *** if she had to pay labor and she said yes, she was not asked any thing elseThe customer seemed happy that the part was in and she was set up for the following day*** was never rude on the phone with ***, I was sitting across from *** when she was speaking with the customer*** then told *** we would be out the following day and told her that she was liable for paying 65% of the parts and labor and she would have to pay $for the pump and $for the laborShe said she was not paying for it and *** asked her if she would like to speak with the ownerShe said she was not aware of paying for this, and I explained the warranty to her that if she was not paying her part of the warranty that we would not get paid because Viking Spas does not cover her partShe claims she has never seen or received the warranty, but she has registered her spa and that has the warranty with itIalso told her that it was also available onlineWe have serviced her spa in the past, we went times and had only charged her the trip charges of $dollarsWe have never been rude with this customer or have had any kind of bad service with her. The pump is $and labor is $= $and her part should be she that pays 65% of parts and laborWhich would be her cost $for the pump and $for the labor = total $I told *** she was still getting a discount of $, because I was only charging her $260.00, but she said she was not paying that.I have attached a copy of the warranty.When we did go out in the past to service her spa she was liable then to pay a percentage of parts and labor but we did not charge herViking Spa has a six year warranty and for the first two years parts and labor are covered 100%After the two years the customer is liable to pay a percentage ofthe parts and labor if needed as stated on the warrantyShe had purchased her spa in and we went out in 2012, 2013, and and that was already two years after she had purchased her spaShe claims she paid $for the spa, no she paid $for the spaShe claims she didn't receive any warranty information, but she registered her spa and is also available onlineShe says she paid $for a spa and never has read the warranty.I feel I have been very generous with this customer now and in the past and have tried working this out with herI would be happy to go back out and repair her spa, but *** will be responsible to pay her part of the warranty that she is liable for( $dollars). I feel I have been very fair with this customer in trying to work things out.Please contact me at ###-###-#### if you have any questions or needanything.Thank You,*** *** **.Owner

To whom it concerns, In regards to Complaint ID #[redacted] AZ Spa Tech did go out to our customer home [redacted] to do repairs on her spa. The customer had contacted us to go out on 6/9/2015 to do a clean - up and wanted wires re-checked on her spa after rats chewed up wires last we were out...

on 5/21/2014.The rats did chew up wires again on the topside control, which is part of the spa system and also was going to need a new Sub-Panel pullout which was no longer there. We gave quote to [redacted] on topside and panel and she agreed for us to install the parts. After we installed the topside system started to short out due to Circuit board and heater was corroded. We could only diagnose this with the new topside being installed. She wanted a quote for a new system and we did advise her that this can happen again but she wanted to go this route. She wanted the new system of $1250.00 plus tax and also gave us a deposit for it and wanted us to put protection from the rats. We installed a new system on 6/22/2015 with tubing around the wires to topside and put mothballs inside cabinet area. We are not a pest control company but we did secure the wiring to the topside. This customer was aware and advised what can happen as long as she had a rodent problem, and that it would not be covered under warranty if this happened again due to rodents. But [redacted] insisted on going ahead with us installing a new system, which includes a topside, circuit board, and heater. We have installed a new system back in 2013 at the same price of $1250.00 plus tax. So this customer was never overcharged. She was always aware of what was being charged and agreed to it and also contacted us again to repair her spa. I [redacted], owner of AZ Spa Technology feel that I do not need to Re - imburse $500.00 back to [redacted] due to that she was advised that the spa system would not be covered under warranty if it was due to rodents damaging the equipment. I have attached copies of receipts. Any questions call ###-###-####. Thank You, [redacted]. / Owner