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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If the email conversation is presented in full, you will note that there was never an explanation of "procedure" and I did not receive any response to emails after that, including one with an offer to pick up the checkI'm in New York intermittently and working hour days when I'm here which I explained when I asked to have the check mailed to my place of employmentI'm glad that I am "welcome to pick up my check anytime" but sad that this is what I had to go through just to get a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We've formally addressed this matter and are unsure why another/same complaint was issued outThis customer has been fully refunded and within in a timely mannerAll statements by this former client are in regards to us holding their deposit any longerThank you

[redacted] , Apologies for the delayed response We thought this issue had already been resolved because the customer was refunded his security deposit This is in response to [redacted] pursuance of the application fee, after his security deposit was already given back to him, for an apartment which he made the decision not to take We now view this as a fraudulent complaint We have signed documentation that he received a full refund of his security deposit Applicants acknowledge that application fees are non-refundable when they sign at the bottom of the application form Furthermore he agreed to take the room in the apartment, then later re-negged on this decision and therefore backed out after he had met and was approved by the landlord Typically in this situation an applicant would forfeit their security deposit Please see attached: -a copy of the application (the bottom paragraph before the applicant's signature) which Guillermo filled out -a copy of the deposit agreement signed and dated in the bottom right hand corner acknowledging the applicant received the deposit Management [redacted]

Regarding the complaint ID ***, we do not feel this is a valid complaint since we have email correspondence proving that we tried to schedule a time for the applicant (*** ***) to stop by the office and pick up her refund She indicated that she was still in New York, but wanted a
check mailed to her We prefer that applicants who are still within the New York City area come in and pick up their check so they can also sign the section on their original deposit agreement that specifies the return of the deposit Other applicants do not have a problem doing this as they are respectful and understand that we are trying to follow procedure Her claim that Bway is denying her refund is false She is still welcome to come pick up her checkManagementO: ###-###-#### F: ###-###-####

To Whom It May Concern,My initial deposit was returned as of October **, I still believe that the organization fraudulently took my application fee, however, the hassle it was to get my deposit has kept me from pursuing further action.Best,*** Revdex.com:At this time, my
complaint, ID *** regarding Bway Apartments has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
***
*** ***

Regarding the complaint ID ***, we do not feel this is a valid complaint since we have email correspondence proving that we tried to schedule a time for the applicant (*** ***) to stop by the office and pick up her refund
She indicated that she was still in New York, but wanted a check mailed to her We prefer that applicants who are still within the New York City area come in and pick up their check so they can also sign the section on their original deposit agreement that specifies the return of the deposit Other applicants do not have a problem doing this as they are respectful and understand that we are trying to follow procedure Her claim that Bway is denying her refund is false She is still welcome to come pick up her checkManagementO: ###-###-#### F: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have not returned my application fee, $150, for the major inconvenienceThe business has refunded partially or in full the application fee to amend their mistake of renting out one room to three other applicantsMy case mirrors the case the other applications for *** *** but was not treated accordingly as the other two applicants that decided not to work with Bway
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted],   Apologies for the delayed response.  We thought this issue had already been resolved because the customer was refunded his security deposit.   This is in response to [redacted] pursuance of the application fee, after his security deposit was already given back to him, for an apartment which he made the decision not to take.   We now view this as a fraudulent complaint.  We have signed documentation that he received a full refund of his security deposit.  Applicants acknowledge that application fees are non-refundable when they sign at the bottom of the application form.  Furthermore he agreed to take the room in the apartment, then later re-negged on this decision and therefore backed out after he had met and was approved by the landlord.  Typically in this situation an applicant would forfeit their security deposit.   Please see attached: -a copy of the application (the bottom paragraph before the applicant's signature) which Guillermo filled out -a copy of the deposit agreement signed and dated in the bottom right hand corner acknowledging the applicant received the deposit.   Management. [redacted]

This is not an applicant but in fact the mother of the applicant who would be moving into the specified listing. Upon applying they were instructed to do the amounts stated but any additional charges (outlined on our offices Deposit Agreement) can be incurred given the application of another party,...

additional securities requested by the landlord, etc. They were never informed the exact move in date was set for the [redacted] as we would never guarantee an exact move in date for any client pending approval (which was given to them in a timely manner on our offices behalf). A landlord can take time to view files and the applicant should be mindful that this is out of our control. We mentioned the [redacted] would be a date we can shoot for but they should have flexibility given it's an incomplete room file and the soon to be tenant was living in the home of his mother. This applicant's refund is still being processed at this time and they will be scheduled as soon as possible. In the meant time, they're chosen to lash out by making this complaint which is extremely unnecessary given communication is through and close to completion. Nevertheless, we appreciate there business and truly wish all parties the best.

We've formally addressed this matter and are unsure why another/same complaint was issued out. This customer has been fully refunded and within in a timely manner. All statements by this former client are false in regards to us holding their deposit any longer. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If the email conversation is presented in full, you will note that there was never an explanation of "procedure" and I did not receive any response to 3 emails after that, including one with an offer to pickup the check. I'm in New York intermittently and working 17 hour days when I'm here which I explained when I asked to have the check mailed to my place of employment.I'm glad that I am "welcome to pick up my check anytime" but sad that this is what I had togo through just to get a response. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],   Regarding this complaint, the customer [redacted], was refunded his deposit on June **, 2016.  This matter has been resolved.  Please email us confirmation that the Revdex.com acknowledges this.  Thank you.   Management. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.On Aug [redacted] I filed a complain with Bway Apartment howeverhso much back and forth they finally agreed to pay me my refund.Today I picked up a check for my full deposit and unless check returnsunsufficient this case can be closed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If the email conversation is presented in full, you will note that there was never an explanation of "procedure" and I did not receive any response to 3 emails after that, including one with an offer to pick
up the check. I'm in New York intermittently and working 17 hour days when I'm here which I explained when I asked to have the check mailed to my place of employment.
I'm glad that I am "welcome to pick up my check anytime" but sad that this is what I had to
go through just to get a response. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]