R V Center, Inc. (The) Reviews (1)
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R V Center, Inc. (The) Rating
Address: 3360 East Lincolnway, Columbia City, Indiana, United States, 46725-9099
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www.thervcenter.com
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Initial Business Response /* (1000, 5, 2016/05/17) */
Mr [redacted] did call in, and the employee was trying to accommodate Mr [redacted] since sales was tied up, did tell Mr [redacted] that she was not sure which price was correct. We identified that there was an error and apologized to the agitated Mr [redacted] for...
the error and tried to explain that the listing had the wrong price attached. I will be including 7 attachments which will solidify that a mistake was made by a third party firm.
Attachment 1 shows communication between the owner, [redacted] and [redacted] from the Fort Wayne newspapers regarding the add. [redacted] sent a message wanting to know unit and pricing (on pg 2) [redacted] responds with the information which shows a stock# XXXXX for [redacted] pg 1)
Attachment 2 shows response from [redacted] at FWN regarding the error and what happened on their end. He admits that the wrong picture was attached.
Attachment 3 shows the signage in the 2011 Heartland camper (which Mr [redacted] incorrectly stated as a 2010 Northland trailer). The 2011 is actually the trailer in question. It shows the stock #C-XXXXXX for [redacted] which online has a special price of [redacted] Again, the communication from [redacted] to FWN indicates stock# XXXXX.
Attachment 4 shows again said 2011 heartland trailer stock #C-XXXXX listed at [redacted]
Attachment 5 shows the title for the trailer in error that was supposed to be in the add with the vin which we use the last 5-6 numbers of the vin for our stock numbers which was again...#XXXXX a 2012 KZ Sportsmen camper. Attachment 6 shows the registration for the 2011 heartland in question again with a stock# XXXXXX.
Attachment 7 is a copy of our disclaimer on our website which clearly states errors do happen.
Mr [redacted] was very threatening to our staff and myself making false claims that we are scammers and accusing us of "Bait and Switch". Clearly this was an error and I can guarantee him that I don't run my business in any slighted manner and I certainly do none of the things he has accused us of. Again, we apologize for the error.