Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Mr [redacted] did call in, and the employee was trying to accommodate Mr [redacted] since sales was tied up, did tell Mr [redacted] that she was not sure which price was correctWe identified that there was an error and apologized to the agitated Mr [redacted] for the error and tried to explain that the listing had the wrong price attachedI will be including attachments which will solidify that a mistake was made by a third party firm Attachment shows communication between the owner, [redacted] and [redacted] from the Fort Wayne newspapers regarding the add [redacted] sent a message wanting to know unit and pricing (on pg 2) [redacted] responds with the information which shows a stock# XXXXX for [redacted] pg 1) Attachment shows response from [redacted] at FWN regarding the error and what happened on their endHe admits that the wrong picture was attached Attachment shows the signage in the Heartland camper (which Mr [redacted] incorrectly stated as a Northland trailer)The is actually the trailer in questionIt shows the stock #C-XXXXXX for [redacted] which online has a special price of [redacted] Again, the communication from [redacted] to FWN indicates stock# XXXXX Attachment shows again said heartland trailer stock #C-XXXXX listed at [redacted] Attachment shows the title for the trailer in error that was supposed to be in the add with the vin which we use the last 5-numbers of the vin for our stock numbers which was again...#XXXXX a KZ Sportsmen camperAttachment shows the registration for the heartland in question again with a stock# XXXXXX Attachment is a copy of our disclaimer on our website which clearly states errors do happen Mr [redacted] was very threatening to our staff and myself making claims that we are scammers and accusing us of "Bait and Switch"Clearly this was an error and I can guarantee him that I don't run my business in any slighted manner and I certainly do none of the things he has accused us ofAgain, we apologize for the error
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Mr [redacted] did call in, and the employee was trying to accommodate Mr [redacted] since sales was tied up, did tell Mr [redacted] that she was not sure which price was correctWe identified that there was an error and apologized to the agitated Mr [redacted] for the error and tried to explain that the listing had the wrong price attachedI will be including attachments which will solidify that a mistake was made by a third party firm Attachment shows communication between the owner, [redacted] and [redacted] from the Fort Wayne newspapers regarding the add [redacted] sent a message wanting to know unit and pricing (on pg 2) [redacted] responds with the information which shows a stock# XXXXX for [redacted] pg 1) Attachment shows response from [redacted] at FWN regarding the error and what happened on their endHe admits that the wrong picture was attached Attachment shows the signage in the Heartland camper (which Mr [redacted] incorrectly stated as a Northland trailer)The is actually the trailer in questionIt shows the stock #C-XXXXXX for [redacted] which online has a special price of [redacted] Again, the communication from [redacted] to FWN indicates stock# XXXXX Attachment shows again said heartland trailer stock #C-XXXXX listed at [redacted] Attachment shows the title for the trailer in error that was supposed to be in the add with the vin which we use the last 5-numbers of the vin for our stock numbers which was again...#XXXXX a KZ Sportsmen camperAttachment shows the registration for the heartland in question again with a stock# XXXXXX Attachment is a copy of our disclaimer on our website which clearly states errors do happen Mr [redacted] was very threatening to our staff and myself making claims that we are scammers and accusing us of "Bait and Switch"Clearly this was an error and I can guarantee him that I don't run my business in any slighted manner and I certainly do none of the things he has accused us ofAgain, we apologize for the error