R V Marketing, Inc.

Ordered a sofa from RV Marketing on September and did not receive it in the 4-week time frame I needed it for my customer so I called and asked for a refund in November I was told they will debit my card back after no refund I called back and was told they will send a checkNow in December still no check called back told they will send a check right awayJanuary still no check called again told they will send a check still no checkI just want my refund for order # ***

Product ordered 1/21/After many conversations with the company who promised the product would be delivered soon it has yet to be received by me
Order date 1/21/16, part ordered 32xhex shower pan - Center drain, order number XXXXX, Sales rep - ***, paid with VISA cardOn 1/22/I received a email stating my product would be shipped in 5-days and I would get an email with tracking number went it shipped
After a couple weeks without a delivery of my product I called and talked to *** who informed me that in the first email it stated that I would receive another email when it shipped and that should be in a few weeks at the most
In short, over the next weeks and months of calling and talking to *** with him stating that he should be receiving my shower pan anytime now I have yet to receive anymore emails, shower pan or offer for refund

I purchased a replacement window in good faith He refuses to return my money after I cancelled the order
I purchased a replacement window in good faith After a considerable delay and no window I disputed the charge on my credit cardHe decided to not ship it when he discovered that I had disputed the charge on my credit card I thinking that he was going to ship the window took the dispute off of my credit card so he could get paid He decided that he would take the window back and he recalled it via UPS, and kept my money
I cannot go back to my credit card company because they already removed the dispute

ordered a skylight shad this company processed my credit card and I was told I would get an email For mounts I call bob every two weeks to get update Finally called back and spoke to Bob, my order was on back order and no telling when it would be shippedI asked for my order to be cancelled and refund my payment, bob said he can’t refund back to my credit card he has to sent me a checkGuess what no refunds no check no product

Ordered online product never shipped and they won't send refundVery poor communication and don't answer phone
Ordered online 7-11-order #XXXXX Payment was verified in a few seconds, order confirmed in couple minutes e-mailed that order would ship In to days tracking # would be sentWaited about a week tried to call both # I have no answer at either.XXX-XXX-XXXX & XXX-XXX-XXXX Sent e-mails but not answered until 7-22-*** *** said his warehouse was not giving him a ship date and would issue a credit on Monday 7-25-if he didn't hear from themThat was the last I heard from them in spit the e-mails I have sent themI have no product or money
This product is used to seal rubber roofs on motorhomes.I had a bad leak and had to get a product elsewhere and fix itI no longer need the product I would just like them to do the right thing and send my money back, and PLEASE be as prompt as when they verified the payment
Thanks *** *** ***

I never received merchandised but was charged
I ordered cushions on 12/29/I never received an email confirming order but I was charged for themI have not received my order nor any status updates or shipping informationI have sent two emails with no response and I have tried calling numerous times but no one answers the phone

took payment a month ago no contact with anyone to ship order I just want my money back
pitiful company have never got a responce back on email or has anyone anwered phone

Order product on February 28th and never received it but they charged my credit card for it
Below are the steps I have took to try and resolve this thru them
March 20th, - Called and was told they were on cell phone in line at a fast food place and email
March 20th, - Email asking about ETA of order - NO RESPONSE
March 23rd, - Emailed again asking to cancel order and request refund - NO RESPONSE
April 16th, - Called and talked to someone who said they would refund money - NO REFUND TO MY CARD
June 13th, - Emailed to ask what is going on with refund - NO RESPONSE
July 11th, - Called and explained what was going on and was hung up on
July 11th, - Filling with Revdex.com
Email address used pre website - *** *** *** *** * *** *** *** *** * ***

Initial Business Response /* (1000, 5, 2015/09/22) */
Contact Name and Title: Bob ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@v-sales.com
Transaction XXXXXXXXXX has been successfully ACCEPTED by the system
Below is a summary:
Transaction ID: XXXXXXXXXX
Payment
Method: XXXX
Amount: USD (25.54)
Customer Name: *** ***
OFFER:
the refund is complete,
Transaction XXXXXXXXXX has been successfully ACCEPTED by the system
Below is a summary:
Transaction ID: XXXXXXXXXX
Amount: USD (25.54)
Customer Name: *** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Credit for item never shipped finally issued!

I ordered a hard shell spare tire cover in july and have not received it yetI have tried to email this company with no replyI called to inquire about my order and was told that the company that they are working with now is very slowIt is now October, and I still have not received my orderI have tried to call them recently with no luck, not even an answering machineI would like my product or a full refund
Product_Or_Service: Spare tire cover

Initial Business Response /* (1000, 15, 2017/02/21) */
***
As a followup to our conversation today with regards to this caseWe had originally shipped Mr*** a substitute window but his customer did not like itWe then ordered a custom built window which can be quite timely
particularly if they have to order even the glassWe understand that his customer was getting very upset but we were at the mercy of the supplier
We had cancelled his order for the custom window with him having paid the *** We did fail to refund that amount onI also told him that we would send a call tag for the first window and I was of the assumption that was done but in actuality it was not sent
I am now aware that on 2-15-Mr *** filed a dispute for his charge on his credit cardAt that time the amount of *** was deducted from our bank account and I assume that it was returned to him
As for the original window if her still wants to return it I will have it picked up and refund the purchase price and shipping charges for that windowAll we require for that would be an indication of wanting to do thisIf someone will advise me how to proceed on this we can close this matter
Respectfully,
*** ***
President
RV Marketing Inc
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 17, 2017/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response to claim #XXXXXXXX
Yes, I want to return the original window as we spoke of many times since October
How do I return the window?
Thank you for finally responding in written formThis has been quite an ordeal getting a reply from your company
This started with a transaction on 10/11/I made the window measurements as you instructedI selected the window you suggested and was billed on 10/13/for ***
On 10/24/I emailed you that the delivered window did not fit and I asked if the other window you had would be a better fit
I agreed to an upcharge of *** for the other window and you stated that you would have the first window picked up
On 10/25/you billed me *** for the upcharge to second window
On 11/17/I emailed you asking for a status on the second window and how to ship back the first window
On 11/30/after no reply from you I emailed you the same email of 11/asking again for an update on the second order
On 12/5/I called and spoke to you asking about the status of the second window and how to return the firstYou stated that you would check into it and call me back
On 12/9/after no call back I emailed the same email chain to you stating that *** V was supposed to check order and contact me
On 12/14/I emailed the same email asking a simple question: "It is now December 14th, what is the status of my order placed back in October?"
On 1/3/I emailed asking which consumer complaint group you would respond to - Revdex.com or Indiana AG Office
Again no email reply but you did call my cell that dayThis indicates that you are receiving my emailsYou promised to have the first window picked up and a refund on all charges
After no email replies, no refund and no pickup of first window I filed a complaint with Revdex.com on 1/25/
The Revdex.com gave your company until Feb 9th to replyAfter no reply they extended the wait to Feb 20th
Once the initial Revdex.com complaint had no reply, I contacted my credit card to dispute the upchargeThey also attempted to contact you
After no reply from your company, they credited my account for ***
On 2/20/the Revdex.com closed my complaint as having no reply from your company and they lowered your ratingOnly this action has compelled you to reply in written form
Why did this take so long? This order was made in October 2016; even accounting for special orders this is ridiculous
You should have been contacting me and offering a resolution months ago
So my response is please fulfill your promise of refunding our initial charge of *** My credit card company has forced the refund of the "upcharge" amount , ***
Also please complete the promised pickup order for the first window glassI am not sure why you stated "...advise me how to proceed...", someone in business as long as you have been should know
You have our address, email, cell #, and home phone #What else do you need?
Final Business Response /* (4000, 24, 2017/03/07) */
Kayonda,
With regards to case XXXXXXXX I have included the below communication with Mr ***The check number XXXXX in the amount was mailed and promised below and the call tag was sent and the tracking number can be traced at www.ups.com As you can see it is scheduled to be picked up tomorrowPlease call me with any other questions that you have
Thank You
*** ***
XXX-XXX-XXXX
Final Consumer Response /* (3000, 32, 2017/04/03) */

Placed an order online on the evening of Sunday 6/ At approximately 8:Am the next morning 6/I called to see if the item had already shipped because I realized that the sink would not fit our travel trailer The owner stated that the sink wouldn't ship for at least a week because he did not have it in stock I asked to cancel the order and he told me no problem, it may take up to days for the refund to go back on my credit card
I called on the morning of 7/to check on the status of the refund and was told that even though the charge had hit my card on 6/that it would take a few days for him to actually receive the money and then he would issue a refund I called my card holder (*** ** ***) and was told that this was a statement and that he would have received the money the same day that the charge went through
It is now 7/and still no refund From what I've read online this business is known for this type of bad business transactions
I also

We purchased a replacement window for vanWindow did not fit,charged for new window however not deliveredPromises to correct order haven't happened
Contacted DCM in Oct for replacement side window on Ford E-Custom van*** * gave instructions how to measure windowTold him all identification labels on windows and he stated that window manufacturer is out of business but that he had correct window in stockGave use choice of two windows that would fitOne was about *** and the other *** but explained that most order the *** oneWe ordered the window and billed *** on 10/13/
Window arrived on 10/19/We opened box and did a test fit for van openingReplacement window was too tall for openingMade measurements of opening and emailed *** * on 10/24/16, no replyContacted DCM via phone*** told us that the replacement window should have fitThen he stated the correct window would be more cost
He also stated that a pickup order would be placed for

Initial Business Response /* (1000, 5, 2016/05/11) */
We have gone ahead and cancelled this order and processed a refund Transaction XXXXXXXXXX has been successfully ACCEPTED by the system
Below is a summary:
Transaction ID: XXXXXXXXXX
Payment Method: XXXX
Amount: USD
***
Customer Name: *** ***
This is a very rare pan and we are still trying to get some for stock

I ordered a part from RV Marketing Inc twice I did not receive any email verification of order My credit card was not billed I reordered the part because I wasn't sure my order went through, and received no response or bill to my credit card again I've tried to contact this company by phone multiple times with no answer Today, days after re-ordering, I've called my credit card company to change my card number so that I can be assured that I won't be billed by this company in the future Since the company can't be contacted, this is the only way I can be assured that my order is cancelled and I can find the part I need somewhere else No communication or verification of order from this company

Initial Business Response /* (1000, 5, 2016/04/05) */
this is a copy of the email sent to him on 3-when we received his order
3/4/6:02:AM Confirmation Email: We have received your order # XXXXXIt is being processed and we anticipate that it will be shipping in the next 5-business
daysYou will receive an email with a tracking number when it shipsThank You for shopping with us! We appreciate your businessCustomer Service Surplus Online Please do not respond to this email
As requested we have refund his money
The refund is complete Transaction XXXXXXXXXX has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: XXXXXXXXXX Payment Method: XXXXAmount: USD *** Customer Name: *** ***
Our office Hours as posted on our website are
Monday thru Friday 8-EST and our phones are always answered during those hours
Initial Consumer Rebuttal /* (3000, 7, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
havnt seen the refund they are saying has been made until that happens I will continue trying
Final Business Response /* (4000, 9, 2016/04/18) */
this customer should have received his credit by nowAll of the records indicate that he has received it
Final Consumer Response /* (2000, 12, 2016/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We apologize for the delays on this and we have mailed a check for for the full amount.  If there are any other issues please let me know.Thank You[redacted]

Initial Business Response /* (1000, 10, 2017/12/05) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@v-sales.com
We regret the issues with this product but we have been trying to work with the new owner of the company which has been quite...

difficult. The new company had their own vacuum forming company which they intended to use but when they transferred all of the molds for the centers to themselves they learned that their equipment was not compatible to their equipment which required that new molds be made which is an expensive and somewhat lengthy process. We have tried to explain that and give the customers their choice to wait or get a refund. In this case we believed that she was disputing the charge so we withheld the refund until we received the notification. If that is not the case we will issue a full refund promtly
Initial Consumer Rebuttal /* (3000, 12, 2017/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never contacted me about this problem. I have called and e-mailed numerous times. I finally got a hold of them and was under the assumption that I had been refunded because that's what I requested. Apparently I haven't. I would most definitely like to be refunded my money. This has been going on far too long.
Final Consumer Response /* (4200, 16, 2017/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not the only person who has filed a complaint. I would like my money refunded or I will file a complaint with the credit card company. If they ran their business better, they wouldn't have to worry about complaints. I couldn't even find my complaint, but found plenty of others for this business. Thank you
Final Business Response /* (4000, 14, 2017/12/15) */
Since we made the offer to make a full refund we have learned that she has filed a complaint with the[redacted] company. This is not any type of agency the company exists for the sole purpose of extorting companies to have the reports removed. As it stands now we will not make a refund until the report that was filed is retracted by Ms [redacted] and it is removed from the internet.

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: [redacted], President
Contact Email: [redacted]@v-sales.com
received his email request for a refund the same date as this complaint. The funds have been refunded as below:
Transaction XXXXXXXXXX has been successfully...

ACCEPTED by the system.
Below is a summary:
Transaction ID: XXXXXXXXXX
Payment Method: XXXX6195
Amount: USD (192.04)
Customer Name: [redacted]
We had not been able to fill this order as we were still waiting for the toilet which is an imported item and was still hung up from the strike problems on the west coast
OFFER:

Initial Business Response /* (1000, 5, 2016/08/25) */
This item had been on backorder since 7-12-16. On 8-10-16 we received the following email.
Hi [redacted]
It is hard to work with someone to try and resolve matters when the
communication is one sided. You tell me this site is not a scam but now...

I
have to disagree.
You verified my payment in a matter of seconds, Confirmed my order in a
matter of a few minutes, E-mailed me in less than an hour saying the order
would ship in one to three days. Seven or so days latter you did e-mail
with a message saying you would return my money the next Monday July 25.
Communication have stopped and I have no order which was prepaid on July
11 and it is now August 10.
IN MY OPENION THIS IS A SCAM !!!!!!!
Therefore I plan to start reporting this site as such to ever agency and
every web site that will listen and has a e-mail address.
I will try to reach as many people as I can before they also lose their
money.
On 8-11-16 we responded with the following email and refund information
8/11/2016 5:23:40 AM email sent, [redacted] I would like to clarify a couple of things. First we are not the manufacturer of this product and it leaves us totally at their mercy. I am not sure what the problem is but at this point it really does not matter. Second, this is not a scam, We do not even have your card number and never did. We use a system that your information stays with the banks all they do is make the charge and send only the good orders. To put you at ease I have cancelled your order and have processed your full refund. This is your receipt: Transaction XXXXXXXXXXX has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: XXXXXXXXXXX Payment Method: [redacted] Amount: USD [redacted] Customer Name: [redacted]
We considered the issue closed at that time.