Initial Business Response / [redacted] (1000, 10, 2017/12/05) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: ***@v-sales.com We regret the issues with this product but we have been trying to work with the new owner of the company which has been quite difficultThe new company had their own vacuum forming company which they intended to use but when they transferred all of the molds for the centers to themselves they learned that their equipment was not compatible to their equipment which required that new molds be made which is an expensive and somewhat lengthy processWe have tried to explain that and give the customers their choice to wait or get a refundIn this case we believed that she was disputing the charge so we withheld the refund until we received the notificationIf that is not the case we will issue a full refund promtly Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never contacted me about this problemI have called and e-mailed numerous timesI finally got a hold of them and was under the assumption that I had been refunded because that's what I requestedApparently I haven'tI would most definitely like to be refunded my moneyThis has been going on far too long Final Consumer Response / [redacted] (4200, 16, 2017/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not the only person who has filed a complaintI would like my money refunded or I will file a complaint with the credit card companyIf they ran their business better, they wouldn't have to worry about complaintsI couldn't even find my complaint, but found plenty of others for this businessThank you Final Business Response / [redacted] (4000, 14, 2017/12/15) */ Since we made the offer to make a full refund we have learned that she has filed a complaint with the [redacted] companyThis is not any type of agency the company exists for the sole purpose of extorting companies to have the reports removedAs it stands now we will not make a refund until the report that was filed is retracted by Ms [redacted] and it is removed from the internet
Order product on February 28th and never received it but they charged my credit card for it Below are the steps I have took to try and resolve this thru them March 20th, - Called and was told they were on cell phone in line at a fast food place and email March 20th, - Email asking about ETA of order - NO RESPONSE March 23rd, - Emailed again asking to cancel order and request refund - NO RESPONSE April 16th, - Called and talked to someone who said they would refund money - NO REFUND TO MY CARD June 13th, - Emailed to ask what is going on with refund - NO RESPONSE July 11th, - Called and explained what was going on and was hung up on July 11th, - Filling with Revdex.com Email address used pre website - [redacted]
We apologize for the delays on this and we have mailed a check for for the full amount If there are any other issues please let me know.Thank You [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/25) */ This item had been on backorder since 7-12-On 8-10-we received the following email Hi [redacted] It is hard to work with someone to try and resolve matters when the communication is one sidedYou tell me this site is not a scam but now I have to disagree You verified my payment in a matter of seconds, Confirmed my order in a matter of a few minutes, E-mailed me in less than an hour saying the order would ship in one to three daysSeven or so days latter you did e-mail with a message saying you would return my money the next Monday July Communication have stopped and I have no order which was prepaid on July and it is now August IN MY OPENION THIS IS A SCAM !!!!!!! Therefore I plan to start reporting this site as such to ever agency and every web site that will listen and has a e-mail address I will try to reach as many people as I can before they also lose their money On 8-11-we responded with the following email and refund information 8/11/5:23:AM email sent, [redacted] I would like to clarify a couple of thingsFirst we are not the manufacturer of this product and it leaves us totally at their mercyI am not sure what the problem is but at this point it really does not matterSecond, this is not a scam, We do not even have your card number and never didWe use a system that your information stays with the banks all they do is make the charge and send only the good ordersTo put you at ease I have cancelled your order and have processed your full refundThis is your receipt: Transaction XXXXXXXXXXX has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: XXXXXXXXXXX Payment Method: [redacted] Amount: USD [redacted] Customer Name: [redacted] We considered the issue closed at that time
Placed an order online on the evening of Sunday 6/ At approximately 8:Am the next morning 6/I called to see if the item had already shipped because I realized that the sink would not fit our travel trailer The owner stated that the sink wouldn't ship for at least a week because he did not have it in stock I asked to cancel the order and he told me no problem, it may take up to days for the refund to go back on my credit card I called on the morning of 7/to check on the status of the refund and was told that even though the charge had hit my card on 6/that it would take a few days for him to actually receive the money and then he would issue a refund I called my card holder ( [redacted] ) and was told that this was a statement and that he would have received the money the same day that the charge went through It is now 7/and still no refund From what I've read online this business is known for this type of bad business transactions I also
I never received merchandised but was charged I ordered cushions on 12/29/I never received an email confirming order but I was charged for themI have not received my order nor any status updates or shipping informationI have sent two emails with no response and I have tried calling numerous times but no one answers the phone
I ordered a hard shell spare tire cover in july and have not received it yetI have tried to email this company with no replyI called to inquire about my order and was told that the company that they are working with now is very slowIt is now October, and I still have not received my orderI have tried to call them recently with no luck, not even an answering machineI would like my product or a full refund Product_Or_Service: Spare tire cover
I ordered a part from RV Marketing Inc twice I did not receive any email verification of order My credit card was not billed I reordered the part because I wasn't sure my order went through, and received no response or bill to my credit card again I've tried to contact this company by phone multiple times with no answer Today, days after re-ordering, I've called my credit card company to change my card number so that I can be assured that I won't be billed by this company in the future Since the company can't be contacted, this is the only way I can be assured that my order is cancelled and I can find the part I need somewhere else No communication or verification of order from this company
Initial Business Response / [redacted] (1000, 10, 2017/12/05) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: ***@v-sales.com We regret the issues with this product but we have been trying to work with the new owner of the company which has been quite difficultThe new company had their own vacuum forming company which they intended to use but when they transferred all of the molds for the centers to themselves they learned that their equipment was not compatible to their equipment which required that new molds be made which is an expensive and somewhat lengthy processWe have tried to explain that and give the customers their choice to wait or get a refundIn this case we believed that she was disputing the charge so we withheld the refund until we received the notificationIf that is not the case we will issue a full refund promtly Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never contacted me about this problemI have called and e-mailed numerous timesI finally got a hold of them and was under the assumption that I had been refunded because that's what I requestedApparently I haven'tI would most definitely like to be refunded my moneyThis has been going on far too long Final Consumer Response / [redacted] (4200, 16, 2017/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not the only person who has filed a complaintI would like my money refunded or I will file a complaint with the credit card companyIf they ran their business better, they wouldn't have to worry about complaintsI couldn't even find my complaint, but found plenty of others for this businessThank you Final Business Response / [redacted] (4000, 14, 2017/12/15) */ Since we made the offer to make a full refund we have learned that she has filed a complaint with the [redacted] companyThis is not any type of agency the company exists for the sole purpose of extorting companies to have the reports removedAs it stands now we will not make a refund until the report that was filed is retracted by Ms [redacted] and it is removed from the internet
Order product on February 28th and never received it but they charged my credit card for it Below are the steps I have took to try and resolve this thru them March 20th, - Called and was told they were on cell phone in line at a fast food place and email March 20th, - Email asking about ETA of order - NO RESPONSE March 23rd, - Emailed again asking to cancel order and request refund - NO RESPONSE April 16th, - Called and talked to someone who said they would refund money - NO REFUND TO MY CARD June 13th, - Emailed to ask what is going on with refund - NO RESPONSE July 11th, - Called and explained what was going on and was hung up on July 11th, - Filling with Revdex.com Email address used pre website - [redacted]
We apologize for the delays on this and we have mailed a check for for the full amount If there are any other issues please let me know.Thank You [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/25) */ This item had been on backorder since 7-12-On 8-10-we received the following email Hi [redacted] It is hard to work with someone to try and resolve matters when the communication is one sidedYou tell me this site is not a scam but now I have to disagree You verified my payment in a matter of seconds, Confirmed my order in a matter of a few minutes, E-mailed me in less than an hour saying the order would ship in one to three daysSeven or so days latter you did e-mail with a message saying you would return my money the next Monday July Communication have stopped and I have no order which was prepaid on July and it is now August IN MY OPENION THIS IS A SCAM !!!!!!! Therefore I plan to start reporting this site as such to ever agency and every web site that will listen and has a e-mail address I will try to reach as many people as I can before they also lose their money On 8-11-we responded with the following email and refund information 8/11/5:23:AM email sent, [redacted] I would like to clarify a couple of thingsFirst we are not the manufacturer of this product and it leaves us totally at their mercyI am not sure what the problem is but at this point it really does not matterSecond, this is not a scam, We do not even have your card number and never didWe use a system that your information stays with the banks all they do is make the charge and send only the good ordersTo put you at ease I have cancelled your order and have processed your full refundThis is your receipt: Transaction XXXXXXXXXXX has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: XXXXXXXXXXX Payment Method: [redacted] Amount: USD [redacted] Customer Name: [redacted] We considered the issue closed at that time
Placed an order online on the evening of Sunday 6/ At approximately 8:Am the next morning 6/I called to see if the item had already shipped because I realized that the sink would not fit our travel trailer The owner stated that the sink wouldn't ship for at least a week because he did not have it in stock I asked to cancel the order and he told me no problem, it may take up to days for the refund to go back on my credit card I called on the morning of 7/to check on the status of the refund and was told that even though the charge had hit my card on 6/that it would take a few days for him to actually receive the money and then he would issue a refund I called my card holder ( [redacted] ) and was told that this was a statement and that he would have received the money the same day that the charge went through It is now 7/and still no refund From what I've read online this business is known for this type of bad business transactions I also
I never received merchandised but was charged I ordered cushions on 12/29/I never received an email confirming order but I was charged for themI have not received my order nor any status updates or shipping informationI have sent two emails with no response and I have tried calling numerous times but no one answers the phone
I ordered a hard shell spare tire cover in july and have not received it yetI have tried to email this company with no replyI called to inquire about my order and was told that the company that they are working with now is very slowIt is now October, and I still have not received my orderI have tried to call them recently with no luck, not even an answering machineI would like my product or a full refund Product_Or_Service: Spare tire cover
I ordered a part from RV Marketing Inc twice I did not receive any email verification of order My credit card was not billed I reordered the part because I wasn't sure my order went through, and received no response or bill to my credit card again I've tried to contact this company by phone multiple times with no answer Today, days after re-ordering, I've called my credit card company to change my card number so that I can be assured that I won't be billed by this company in the future Since the company can't be contacted, this is the only way I can be assured that my order is cancelled and I can find the part I need somewhere else No communication or verification of order from this company