R&A sent me the wrong bike of what I ordered and then I sent it back warning them its possible that it can get damaged because I know myself I am not good at packaging and Sheila one of the reps from online sales said no problem do the best you can witch I did! and unfortunately it did get damaged, again I want to note it was not my intent to damaged the bike it was an unfortunate accident that happened in transit. but would not happen if they sent me the correct bike in the first place. and they had the balls to email me and tell me they want to charge me 600$ for the damage that was completely their fault. so obviously I called them and tried to get connected to the manager and got connected to a sad sack of human called Phil or Philip. this mans tone right off the bat was pure vomit and he started telling me I have no common sense witch is already hurtful, but I guess he is inclined to his opinion and then he stated sarcastically that I am a smart a@#s, at witch point I said if I'm a smart a@#s than your a dumb a@#s, and he said FK you, you dumb mother FKer and hung up like a sad sack that he is. obviously this man need to be hospitalized and he is very ill and does not,not need to be working for R&A. but besides all that I don't see how they possibly think they can charge me for sending me the wrong bike and think I will pay for their mistake. its a funny situation but I convinced me that their customer service is down the drain out right horrific and do not buy anything from this place!
Review: On Monday 7/*/2015 I placed an order with R&A Cycles. The item was in stock and my order was to ship that day.
I was never sent a tracking number.
On Thursday(7/*)I emailed R&A for tracking info, and was told my order would ship later that day and arrive on Friday. Nothing arrived on Friday.
On Monday(7/**) package was delivered, but wrong item in box. I immediately called the company and they said a replacement would be shipped out soon.
On Thursday(7/**) I emailed for an update and did not get a reply until Friday(7/**). They said that they were looking for my item(?).
On Monday(7/**) I emailed R&A again for an update, was told the item is not available. I sent back the wrong item Monday night. I went to the R&A web-site just now, and it still shows the item I ordered as in stock and available.
This company - R&A Cycles used deceptive sales practices, and (maybe) a bait and switch scheme.
Three weeks after I placed my order, I have nothing and the charge is still on my credit card.Desired Settlement: Consumers beware of R&A Cycles!
Business
Response:
This is a simple case of miscommunication with one of our agents and the customer. I stepped in as Operation manager and am resolving the issue with the customer now.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Review: On 07/**/2014 through [redacted] I purchased Capo product(s) based upon the current 2014 Collection, and R&A Cycles didn't accurately represent that any products were from a different years Collection including the 2012 Collection. All pricing was based upon the 2014 MSRP as represented on the Capo Company website. However, one of the Capo Jersey's purchased and delivered was from the 2012 Collection, and although the Jersey was worn and washed one time before the misrepresentation was discovered, R&A Cycles refuses to recognize their "Advertising Misrepresenting a Product" and further refuses to exchange the 2012 Jersey for the 2014 Jersey they represented they were selling and I was purchasing.Desired Settlement: Exchange at "No Cost" including but not limited to restocking and delivery.
Business
Response:
There is no mis-representation of what we sold. What we sold [redacted] was exactly as shown on our website. He purchase and used a Jersey then wanted to return it. The item we sold him is shown in the link below. He received two items from us which were on sale. Apparel does not have model year designations. Apparel simply features a design difference and in some case a technology difference(not in this case). But in the link below he received the exact Jersey as shown which follows the exact description we have for the item. Going to the manufacturers website and assuming what we show is what they show is not adequate for any business. The version on the manufacturers website has a red zipper. In the world economy it is often that they are different aesthetic features with many different websites etc. But the bottom line is we sold what we shipped. We offered to take it back but after he told us he used it, sweat in it, and washe d it we couldn't accept a return. Why would he use it if we sent him something we weren't supposed to?
Our website listing:
This is the manufacturers website listing:
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response is not factually based, the company website will produce several different styles for the same product depending upon the search method. The zipper color is not the only difference, the logo style, and other designs are also different. If there response was truthful, then how do they explain the 2 jerseys ordered from there website being the same, and an accurate representation of what there website displays, when the jersey's they shipped are different? Also, they have acknowledge the differences and expressed there willingness to exchange the jersey in question if it had not been wore and washed...how does this justify there misrepresentation of the products they are selling to the consumer? The response is a reflection of the company's ethics and morals, and diverts from the facts to justify and blame the consumer rather than except responsibility for their misrepresentations.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after further communications directly through Capo Cycling the resolution is satisfactory to me and the matter has been resolved. The business ethics of Capo Cycling are exceptional, and I highly recommend the Capo Cycling Apparel to all cyclist!
Review: This is what the store owner wrote me on December [redacted] 2013: " …..The wheels is on special at the moment. We only have a few left. You are welcomed to place an order for them if you like. I will bring the cost down to $ 1,600.00 + shipping (this will help a bit more)"
Then he declined to honor it and reverted to the advertised special : $1,900.
Normally, the wheel cost $2,375. He advertised on sale for $1,900, then sent me the above email offering it at $1,600.
When I placed the order, he first did not answer, then he withdrew the offer.Desired Settlement: Well, I am asking that R&A honor the offer he sent me on December [redacted] 2013.
Otherwise, I would accept another product I choose, to which he should apply the same kind of discount he offered.
Consumer
Response:
At this time, I have not been contacted by R&A Cycles regarding complaint ID [redacted].
I would appreciate if Revdex.com could write directly to [redacted] at the following e mail address: [redacted]
He is R&A Cycles owner and knows the case. He is the one who wrote the email offering the price he later reneged.
Sincerely,
Business
Response:
There is more to this story than what he is claiming!
In reply to your letter today. The complainant did not forward you all the emails he sent me and my replies. To correct is person, the issue came up as he purchase an item from another company (which has gone out of business) and he came to me looking to get a full credit for the item he purchased somewhere else. I am not crazy but you do not go to another company and ask them to get you a full credit (from the manufacture of the product) for an items that wasn't purchased from us. I explained that we did not make any profit on the product so we are not able to give you a credit value for the part (he wanted full credit for the item). So, he selected a product we have on sale (20% off MSRP) which isn't a problem, as he has been a customer of ours; I offered him an extra
$ 300.00 discount to take care of the problem he had with the product that we also sell. Which would have brought the item down in price to $ 1,600.00. I would have approved the price change if the order was placed on-line. No order was placed!
He contacted the manufacture with his dissatisfaction with the product and was looking to get a full credit; which the item cost around $ 1,100.00.
After sending him my reply, I contacted the manufacture about his problem with the product as well and mentioned to them that he purchased it from another company. They came to an agreement with us to offer him a $ 500.00 total credit. Which, I sent him an email saying we got an okay for a $ 500.00 credit from the manufacture. So, with the product on sale and the credit being offered from the manufacture, brought down the sale item to $ 1,400.00.
He was not happy with this as he wanted my $ 300.00 good well credit too. But, I explained to him; this $ 300.00 was given to him in knowing that the manufacture wouldn't be obligated to do anything for him. But, no he wanted to argue with me and wanted the credit of $ 300.00 + $ 500.00; which wasn't going to happen. We also contacted the manufacture about this and they couldn't figure out what is the problem with him. He did not like my reply as he wanted to pay only $ 1,100.00. To sum it up, he did not give us an order for the product as he claims and if he did, I did not see it in any of his emails to me and if needed, I can forward the complete un-edited emails he sent me. Beyond that, my last email to him was to contact the manufacture to see who will give him the price that he was looking for.
There were no further replies from this person. So, the case is closed on our side.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1- He is right in some details, but not in the overall, so I will clarify the whole story trying to make it short and simple.
2- I have purchased several bikes, components, apparel and other things from R&A cycles.
3- For this one, he did not have the part he was recommending, so I went to another dealer.
4- He is also right that this other dealer went out of business a couple of years later.
5- In the meantime, that part was not working at all (it had a defect), and I complained with the manufacturer. This is another story.
6- Again he is right when he says the manufacturer offered me $500, a fraction of what I paid for it.
7- The manufacturer indicated that this credit should be applied to the purchase I was going to do with R&A cycle .
8- I got a written offer from [redacted], which I accepted in writing (I can send you the email)
9- I could not do the purchase on line, because the system would neither accept the price he had offered ($1,600) nor the credit the manufacturer had given ($500) and once he learned the manufacturer had given me the $500 credit he refused to honor his written offer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
R&A sent me the wrong bike of what I ordered and then I sent it back warning them its possible that it can get damaged because I know myself I am not good at packaging and Sheila one of the reps from online sales said no problem do the best you can witch I did! and unfortunately it did get damaged, again I want to note it was not my intent to damaged the bike it was an unfortunate accident that happened in transit. but would not happen if they sent me the correct bike in the first place. and they had the balls to email me and tell me they want to charge me 600$ for the damage that was completely their fault. so obviously I called them and tried to get connected to the manager and got connected to a sad sack of human called Phil or Philip. this mans tone right off the bat was pure vomit and he started telling me I have no common sense witch is already hurtful, but I guess he is inclined to his opinion and then he stated sarcastically that I am a smart a@#s, at witch point I said if I'm a smart a@#s than your a dumb a@#s, and he said F
K you, you dumb mother F
Ker and hung up like a sad sack that he is. obviously this man need to be hospitalized and he is very ill and does not,not need to be working for R&A. but besides all that I don't see how they possibly think they can charge me for sending me the wrong bike and think I will pay for their mistake. its a funny situation but I convinced me that their customer service is down the drain out right horrific and do not buy anything from this place!
Review: On Monday 7/*/2015 I placed an order with R&A Cycles. The item was in stock and my order was to ship that day.
I was never sent a tracking number.
On Thursday(7/*)I emailed R&A for tracking info, and was told my order would ship later that day and arrive on Friday. Nothing arrived on Friday.
On Monday(7/**) package was delivered, but wrong item in box. I immediately called the company and they said a replacement would be shipped out soon.
On Thursday(7/**) I emailed for an update and did not get a reply until Friday(7/**). They said that they were looking for my item(?).
On Monday(7/**) I emailed R&A again for an update, was told the item is not available. I sent back the wrong item Monday night. I went to the R&A web-site just now, and it still shows the item I ordered as in stock and available.
This company - R&A Cycles used deceptive sales practices, and (maybe) a bait and switch scheme.
Three weeks after I placed my order, I have nothing and the charge is still on my credit card.Desired Settlement: Consumers beware of R&A Cycles!
Business
Response:
This is a simple case of miscommunication with one of our agents and the customer. I stepped in as Operation manager and am resolving the issue with the customer now.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: On 07/**/2014 through [redacted] I purchased Capo product(s) based upon the current 2014 Collection, and R&A Cycles didn't accurately represent that any products were from a different years Collection including the 2012 Collection. All pricing was based upon the 2014 MSRP as represented on the Capo Company website. However, one of the Capo Jersey's purchased and delivered was from the 2012 Collection, and although the Jersey was worn and washed one time before the misrepresentation was discovered, R&A Cycles refuses to recognize their "Advertising Misrepresenting a Product" and further refuses to exchange the 2012 Jersey for the 2014 Jersey they represented they were selling and I was purchasing.Desired Settlement: Exchange at "No Cost" including but not limited to restocking and delivery.
Business
Response:
There is no mis-representation of what we sold. What we sold [redacted] was exactly as shown on our website. He purchase and used a Jersey then wanted to return it. The item we sold him is shown in the link below. He received two items from us which were on sale. Apparel does not have model year designations. Apparel simply features a design difference and in some case a technology difference(not in this case). But in the link below he received the exact Jersey as shown which follows the exact description we have for the item. Going to the manufacturers website and assuming what we show is what they show is not adequate for any business. The version on the manufacturers website has a red zipper. In the world economy it is often that they are different aesthetic features with many different websites etc. But the bottom line is we sold what we shipped. We offered to take it back but after he told us he used it, sweat in it, and washe d it we couldn't accept a return. Why would he use it if we sent him something we weren't supposed to?
Our website listing:
This is the manufacturers website listing:
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response is not factually based, the company website will produce several different styles for the same product depending upon the search method. The zipper color is not the only difference, the logo style, and other designs are also different. If there response was truthful, then how do they explain the 2 jerseys ordered from there website being the same, and an accurate representation of what there website displays, when the jersey's they shipped are different? Also, they have acknowledge the differences and expressed there willingness to exchange the jersey in question if it had not been wore and washed...how does this justify there misrepresentation of the products they are selling to the consumer? The response is a reflection of the company's ethics and morals, and diverts from the facts to justify and blame the consumer rather than except responsibility for their misrepresentations.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after further communications directly through Capo Cycling the resolution is satisfactory to me and the matter has been resolved. The business ethics of Capo Cycling are exceptional, and I highly recommend the Capo Cycling Apparel to all cyclist!
Sincerely,
Review: This is what the store owner wrote me on December [redacted] 2013: " …..The wheels is on special at the moment. We only have a few left. You are welcomed to place an order for them if you like. I will bring the cost down to $ 1,600.00 + shipping (this will help a bit more)"
Then he declined to honor it and reverted to the advertised special : $1,900.
Normally, the wheel cost $2,375. He advertised on sale for $1,900, then sent me the above email offering it at $1,600.
When I placed the order, he first did not answer, then he withdrew the offer.Desired Settlement: Well, I am asking that R&A honor the offer he sent me on December [redacted] 2013.
Otherwise, I would accept another product I choose, to which he should apply the same kind of discount he offered.
Consumer
Response:
At this time, I have not been contacted by R&A Cycles regarding complaint ID [redacted].
I would appreciate if Revdex.com could write directly to [redacted] at the following e mail address: [redacted]
He is R&A Cycles owner and knows the case. He is the one who wrote the email offering the price he later reneged.
Sincerely,
Business
Response:
There is more to this story than what he is claiming!
In reply to your letter today. The complainant did not forward you all the emails he sent me and my replies. To correct is person, the issue came up as he purchase an item from another company (which has gone out of business) and he came to me looking to get a full credit for the item he purchased somewhere else. I am not crazy but you do not go to another company and ask them to get you a full credit (from the manufacture of the product) for an items that wasn't purchased from us. I explained that we did not make any profit on the product so we are not able to give you a credit value for the part (he wanted full credit for the item). So, he selected a product we have on sale (20% off MSRP) which isn't a problem, as he has been a customer of ours; I offered him an extra
$ 300.00 discount to take care of the problem he had with the product that we also sell. Which would have brought the item down in price to $ 1,600.00. I would have approved the price change if the order was placed on-line. No order was placed!
He contacted the manufacture with his dissatisfaction with the product and was looking to get a full credit; which the item cost around $ 1,100.00.
After sending him my reply, I contacted the manufacture about his problem with the product as well and mentioned to them that he purchased it from another company. They came to an agreement with us to offer him a $ 500.00 total credit. Which, I sent him an email saying we got an okay for a $ 500.00 credit from the manufacture. So, with the product on sale and the credit being offered from the manufacture, brought down the sale item to $ 1,400.00.
He was not happy with this as he wanted my $ 300.00 good well credit too. But, I explained to him; this $ 300.00 was given to him in knowing that the manufacture wouldn't be obligated to do anything for him. But, no he wanted to argue with me and wanted the credit of $ 300.00 + $ 500.00; which wasn't going to happen. We also contacted the manufacture about this and they couldn't figure out what is the problem with him. He did not like my reply as he wanted to pay only $ 1,100.00. To sum it up, he did not give us an order for the product as he claims and if he did, I did not see it in any of his emails to me and if needed, I can forward the complete un-edited emails he sent me. Beyond that, my last email to him was to contact the manufacture to see who will give him the price that he was looking for.
There were no further replies from this person. So, the case is closed on our side.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1- He is right in some details, but not in the overall, so I will clarify the whole story trying to make it short and simple.
2- I have purchased several bikes, components, apparel and other things from R&A cycles.
3- For this one, he did not have the part he was recommending, so I went to another dealer.
4- He is also right that this other dealer went out of business a couple of years later.
5- In the meantime, that part was not working at all (it had a defect), and I complained with the manufacturer. This is another story.
6- Again he is right when he says the manufacturer offered me $500, a fraction of what I paid for it.
7- The manufacturer indicated that this credit should be applied to the purchase I was going to do with R&A cycle .
8- I got a written offer from [redacted], which I accepted in writing (I can send you the email)
9- I could not do the purchase on line, because the system would neither accept the price he had offered ($1,600) nor the credit the manufacturer had given ($500) and once he learned the manufacturer had given me the $500 credit he refused to honor his written offer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,