We have a signed invoice that
states that the customers were satisfied
with the work completed at the time of service. This will be our last response,
we will not refund any money to the customer, and we will not be
uninstalling any fixtures. As we
have tried to...
explain to Mrs.
[redacted], we donot get credit for parts that have already been
installed in a customer's home from our supply houses.Our technicians said that Mr. [redacted]
was satisfied with the work when our technician was leaving the job site.
"My wife is going to love it", is what Mr. [redacted] told our technician
after the service was complete. Mr. [redacted] was happy with his purchases at the
time they were installed, and we are not sure why he is suddenly unhappy. If
Mr. [redacted] was unable to make a financial decision on behalf of the household,
(as Mrs. [redacted] stated several times) then why was he left alone knowing that
they had a plumber. coming over for an appointment
that day?We completed what the [redacted]'s asked us
to do, and at this time this will be the last response we have to the [redacted]'s.
The parts that we provide are a completely different quality, in no way
comparable to Lowes or Home Depot parts. We provide builder grade parts, (that
we warranty) because we are confident in
their quality. If the customer were to supply their own parts, it would not be
under warranty. Therefore, we are not in the wrong in this situation. We
attempted several times to explain the situation to Mrs.[redacted]. Mrs. [redacted] even paid our
office a visit at one point, and we went through our straightforward pricing
guide with her, as we did with her husband. (We have not been in communication
with Mr. [redacted] since we provided our services.) I do not understand how we can
further explain the way our pricing/services work.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We have a signed invoice that
states that the customers were satisfied
with the work completed at the time of service. This will be our last response,
we will not refund any money to the customer, and we will not be
uninstalling any fixtures. As we
have tried to...
explain to Mrs.
[redacted], we donot get credit for parts that have already been
installed in a customer's home from our supply houses.Our technicians said that Mr. [redacted]
was satisfied with the work when our technician was leaving the job site.
"My wife is going to love it", is what Mr. [redacted] told our technician
after the service was complete. Mr. [redacted] was happy with his purchases at the
time they were installed, and we are not sure why he is suddenly unhappy. If
Mr. [redacted] was unable to make a financial decision on behalf of the household,
(as Mrs. [redacted] stated several times) then why was he left alone knowing that
they had a plumber. coming over for an appointment
that day?We completed what the [redacted]'s asked us
to do, and at this time this will be the last response we have to the [redacted]'s.
The parts that we provide are a completely different quality, in no way
comparable to Lowes or Home Depot parts. We provide builder grade parts, (that
we warranty) because we are confident in
their quality. If the customer were to supply their own parts, it would not be
under warranty. Therefore, we are not in the wrong in this situation. We
attempted several times to explain the situation to Mrs.[redacted]. Mrs. [redacted] even paid our
office a visit at one point, and we went through our straightforward pricing
guide with her, as we did with her husband. (We have not been in communication
with Mr. [redacted] since we provided our services.) I do not understand how we can
further explain the way our pricing/services work.