Dear [redacted] ,The Revdex.comWe received your notification that a complaint was filed on November 3, against Rabena Brothers IncThe Complaint was filed by [redacted] who resides at [redacted] , Clifton Heights PA and assigned ID number [redacted] [redacted] purchased one of new homes that were constructed by [redacted] (the builder) Rabena Brothers Incwas the property owner and not the builder The first part of her complaint references an A/C leak in JuneThis was caused by a restricted condensate lineA small portion of the carpet did get wetWe responded immediately, corrected the problem, installed floor fans to dry the area, clean the area with a mold inhibitor and replaced a section of the carpet The second part of her complaint is with the heating system [redacted] is the HVAC company that installed the system [redacted] has been out to [redacted] 's house numerous times to address issues she had with the heating systemTemperature readings were taking at all registers and were within the proper limitsThe HVAC system is size correctly, installed per manufacturers specifications and functioning properlyI think [redacted] is not familiar with a forced hot air system and thinks the system is not working properlyWe have addressed all issues and many non-issues [redacted] has had since she moved into [redacted] We believe this complaint has no basis.Please contact me if you need more information.Regards,Nicholas R [redacted] ***
Dear [redacted] ,The Revdex.comWe received your notification that a complaint was filed on November 3, against Rabena Brothers IncThe Complaint was filed by [redacted] who resides at [redacted] , Clifton Heights PA and assigned ID number [redacted] [redacted] purchased one of new homes that were constructed by [redacted] (the builder) Rabena Brothers Incwas the property owner and not the builder The first part of her complaint references an A/C leak in JuneThis was caused by a restricted condensate lineA small portion of the carpet did get wetWe responded immediately, corrected the problem, installed floor fans to dry the area, clean the area with a mold inhibitor and replaced a section of the carpet The second part of her complaint is with the heating system [redacted] is the HVAC company that installed the system [redacted] has been out to [redacted] 's house numerous times to address issues she had with the heating systemTemperature readings were taking at all registers and were within the proper limitsThe HVAC system is size correctly, installed per manufacturers specifications and functioning properlyI think [redacted] is not familiar with a forced hot air system and thinks the system is not working properlyWe have addressed all issues and many non-issues [redacted] has had since she moved into [redacted] We believe this complaint has no basis.Please contact me if you need more information.Regards,Nicholas R [redacted] ***
We will have an independent HVAC contractor inspect the System at our expense