Rabu Diagnostic Services

We apologize that one of our guests had a inconvenient experience while visiting our propertyWe strive for excellent customer service for all of our residents, occupants, and guestsOur towing policy was put in place as of April 15` of this yearAll residents received a letter prior to the new policy going into effect and it was also posted inall common areasThe towing letter specifically states all over night guests must have a guest parking pass hanging from the rear view mirror in order to avoid being towedThere are two designated guest parking areas on our community for our visitor's convenienceWe do not have a "permit parking" sign as guests visiting during the day are not required to have a parking passIt is up to our residents to explain community policies to their guest as stated in the lease agreementWhile this particular situation is stated as a surprise visit it is still the resident's responsibility to know where other parking is availableThe resident that the guest was visiting has been a resident for a year and is well aware of our hours and parking policyWhile it's unfortunate that the vehicle was towed, management feels that the resident has sufficient knowledge of our policies and is not willing to reimburse for any fees or fines the visitor incurred while on propertyThank You

Revdex.com Corporate OfficeAttn: [redacted] RE: ID # [redacted] To Whom it May Concern:We received a letter regarding a pest issue in one of our apartments written to you by a residentAt the time of receiving the complaint the resident’s file and work orders were pulled to investigate the issueWe received a complaint about pests inside the apartment on May 3rd and Pest Control was sent to the apartment to access and resolve the issueA few weeks had passed and management was informed by another resident inside the same building that they were experiencing the same problem as our other residentAt that time the owner of the Pest Control company was called out to our community to advise management on how to eliminate the problemWe were told the pests were gaining access through the meter boxes attached to the buildingOn June 10th a contractor replaced the two meter boxes to the buildingOnce the meter boxes were replaced and any possible entry areas were sealed, management did not hear any more reports from any residents of pest problemsOn the morning of August 15th our resident came in to inform management that they were still having an issue inside their apartmentPest control was sent into the apartment the next day to see if they were traces and where they may be originating fromA work order was written for their apartment and completed by maintenance the next dayManagement has already spoken with both residents to resolve the complaintWe have fully discussed the complaint and the residents understand that management is not willing to release them from residency or reimburse for moving expensesWe do not feel there was neglect of fault due to the office not being informed the issue was ongoingAt this time, all concerns and maintenance issues have been resolvedManagement has acted with due diligence and while we understand our residents concerns, we simply are unable to rectify a situation that we are not fully and completely made aware ofThank YouManagement

We apologize that one of our guests had a inconvenient experience while visiting our property. We strive for excellent customer service for all of our residents, occupants, and guests. Our towing policy was put in place as of April 15` of this year. All residents received a letter prior to the new...

policy going into effect and it was also posted in. all common areas. The towing letter specifically states all over night guests must have a guest parking pass hanging from the rear view mirror in order to avoid being towed. There are two designated guest parking areas on our community for our visitor's convenience. We do not have a "permit parking" sign as guests visiting during the day are not required to have a parking pass. It is up to our residents to explain community policies to their guest as stated in the lease agreement. While this particular situation is stated as a surprise visit it is still the resident's responsibility to know where other parking is available. The resident that the guest was visiting has been a resident for a year and is well aware of our hours and parking policy. While it's unfortunate that the vehicle was towed, management feels that the resident has sufficient knowledge of our policies and is not willing to reimburse for any fees or fines the visitor incurred while on property. Thank You

Revdex.com Corporate OfficeAttn: [redacted]RE: ID # [redacted]To Whom it May Concern:We received a letter regarding a pest issue in one of our apartments written to you by a resident. At the time of receiving the complaint the resident’s file and work orders were pulled to investigate the...

issue. We received a complaint about pests inside the apartment on May 3rd and Pest Control was sent to the apartment to access and resolve the issue. A few weeks had passed and management was informed by another resident inside the same building that they were experiencing the same problem as our other resident. At that time the owner of the Pest Control company was called out to our community to advise management on how to eliminate the problem. We were told the pests were gaining access through the meter boxes attached to the building. On June 10th a contractor replaced the two meter boxes to the building. Once the meter boxes were replaced and any possible entry areas were sealed, management did not hear any more reports from any residents of pest problems. On the morning of August 15th our resident came in to inform management that they were still having an issue inside their apartment. Pest control was sent into the apartment the next day to see if they were traces and where they may be originating from. A work order was written for their apartment and completed by maintenance the next day. Management has already spoken with both residents to resolve the complaint. We have fully discussed the complaint and the residents understand that management is not willing to release them from residency or reimburse for moving expenses. We do not feel there was neglect of fault due to the office not being informed the issue was ongoing. At this time, all concerns and maintenance issues have been resolved. Management has acted with due diligence and while we understand our residents concerns, we simply are unable to rectify a situation that we are not fully and completely made aware of. Thank YouManagement