Raby Carpet & Tile Warehouse

[redacted] , A formal claim has been submitted to Shaw Industries under Claim # [redacted] The response is normally within business and they will most likely will request a detailed inspection of the customer carpetI have called Mrs [redacted] to and left a message this AM to schedule an detailed inspection form Monday 5/Sincerely, ***

Complaint: [redacted] I am rejecting this response because: the Raby companies has not yet made a settlementThis is our response to MrR [redacted] e-mail:MrR***,We no longer have a piece of the flooringWe offered a piece to the inspector you sent out on 09/29/but he declinedHe fully inspected the shrunken and buckled flooring, took pictures and told us it was a defective productAlthough the order was in my sister-in-law's name, [redacted] , I paid for it with my Discover credit card at the time of ordering.We are absolutely appalled that this matter has not been settled in all this time and feel we are victims of fraudWe understood that this product was fully guaranteedWe are not talking about a huge sum of money here, but since we are elderly and on a fixed income we cannot afford an alternative flooringWe have to look at this ugly mess and live with it every day[redacted] and [redacted] Regards, [redacted] & [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the complaint is yet to be resolved. We have not heard from the Raby companies or Armstrong. If we do, we will contact you immediately....

So please keep the complaint active until a refund is provided.
Regards,
[redacted] & [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[redacted], A formal claim has been submitted to Shaw Industries under Claim # [redacted]. The response is normally within 5 business and they will most likely will request a detailed inspection of the customer carpet. I have called Mrs. [redacted] to and left a message this AM to schedule an detailed...

inspection form Monday 5/23. Sincerely, [redacted]

Mr. [redacted],  Armstrong is requesting a piece of the existing ARM LUXE Plank Better 6 X 48  ( Kendrick Oak ) for testing. If one is available let me know and we will come it up this weekend or Saturday. Your order is under the name [redacted], because that how it was purchased back in 2015.  Sincerely, Mark R[redacted]The Raby Companies, Inc.[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: the Raby companies has not yet made a settlement. This is our response to Mr. R[redacted] e-mail:Mr. R[redacted],We no longer have a piece of the flooring. We offered a piece to the inspector you sent out on 09/29/2015 but he declined. He fully inspected the shrunken and buckled flooring, took pictures and told us it was a defective product. Although the order was in my sister-in-law's name, [redacted], I paid for it with my Discover credit card at the time of ordering.We are absolutely appalled that this matter has not been settled in all this time and feel we are victims of fraud. We understood that this product was fully guaranteed. We are not talking about a huge sum of money here, but since we are elderly and on a fixed income we cannot afford an alternative flooring. We have to look at this ugly mess and live with it every day.[redacted] and [redacted]
Regards,
[redacted] & [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Initial claim lost between The Raby companies & Armstrong. Will reissue claim to Armstrong5/6/2016.