Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have been in contact with our mutual customer in regards to the matter specified in her complaintWe are satisfying the customer's request and consider this matter resolved to the customer's satisfaction. - John, ManagerBehr's Furniture
Customer received delivery of all merchandise on August **, Customer signed for the merchandise and accepted it in good condition. We apologize for the delivery delays the customer experienced with her orderWe are offering the customer compensation for these delaysSincerely, John
ManagerBehr's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
I have received only 2 of the remaining 3 items that were on back order. I received the toddler rails and changing station table on Sat Mar ** and I was advised by manager John that the night stand was damaged during delivery to his store. I would like this complaint to stay open at least another 2wks until I receive the night stand which is the final part of my order. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We delivered the customer's furniture on July [redacted], 2015, and the customer signed for the furniture in good condition. The customer accepted the compensation that we offered.
First, we apologize for the delays our customer has experienced with her order. Our only goal is deliver the customer's order in the time frame we originally told her, but the manufacturer had extreme delays that affected all sales nationally. We have attached a copy of a letter given to us by the...
[redacted] of the manufacturer taking full responsibility for the delays and explaining them to the best of their ability. We truly share in the customer's frustration with the delay in delivering her furniture, but unfortunately our hands were tied because the product simply was no available to deliver until very recently. When we finally received the customer's furniture, we immediately delivered her furniture on June [redacted], for which all goods were signed for and accepted.
We spoke with our mutual customer. We apologized greatly for any inconvenience we caused her. The customer is correct that we told her the items were in stock when she placed her order. That information was given to us by the manufacturer on the date the customer placed her order with us. After...
discovering the delay, we contacted the manufacturer again, and the manufacturer's customer service supervisor explained that the person we spoke with when the customer placed her order was mistaken and that this item has been out of stock for some time and will not be in again until the middle of June. We assuredly had no intention of misleading the customer, but we were unfortunately given bad information by the manufacturer. We reached out to our mutual customer and explained to her what happened. We apologized greatly and told her that we will update her with any new information the manufacturer gives us. We offered the customer compensation for her delays, and the customer was satisfied with the compensation we offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to add that we received our furniture a few days after the complaint was made and the delivery staff was very courteous and professional. Additionally, John the manager called me to apologize for the delay with the delivery and the customer service issues. John was very courteous and professional as well. Further, Behrs has offered me more than fair compensation for the delivery delay and customer service issues, which I have accepted. Overall, I am very happy with the stores response and will definitely shop there again as a result of their efforts to rectify the situation. Thank you for all your help with this matter.
Sincerely,
[redacted]
First, let me thank you for being our customer. We understand that you have several options when shopping for baby furniture and appreciate that you chose Behr's. On April [redacted] we delivered all of the customer's furniture, which the customer accepted in good condition. Prior to the delivery,...
our store [redacted] contacted the customer directly and apologized for the delays with his order. [redacted] also refunded the customer the delivery charge. Further, we are evaluating our customer service procedures to continue to ensure that our customers have the best possible shopping experience at Behr's. Thank you, again. - Behr's
Revdex.com:At this time, my complaint, ID [redacted] regarding Behr's Baby & Kid's Furniture has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have been in contact with our mutual customer in regards to the matter specified in her complaintWe are satisfying the customer's request and consider this matter resolved to the customer's satisfaction. - John, ManagerBehr's Furniture
Customer received delivery of all merchandise on August **, Customer signed for the merchandise and accepted it in good condition. We apologize for the delivery delays the customer experienced with her orderWe are offering the customer compensation for these delaysSincerely, John
ManagerBehr's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
I have received only 2 of the remaining 3 items that were on back order. I received the toddler rails and changing station table on Sat Mar ** and I was advised by manager John that the night stand was damaged during delivery to his store. I would like this complaint to stay open at least another 2wks until I receive the night stand which is the final part of my order. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In Reference to complaint, Behr's has reached out to [redacted] and explained how this mishap happened and settled with her in a satisfying manner.
We delivered the customer's furniture on July [redacted], 2015, and the customer signed for the furniture in good condition. The customer accepted the compensation that we offered.
First, we apologize for the delays our customer has experienced with her order. Our only goal is deliver the customer's order in the time frame we originally told her, but the manufacturer had extreme delays that affected all sales nationally. We have attached a copy of a letter given to us by the...
[redacted] of the manufacturer taking full responsibility for the delays and explaining them to the best of their ability. We truly share in the customer's frustration with the delay in delivering her furniture, but unfortunately our hands were tied because the product simply was no available to deliver until very recently. When we finally received the customer's furniture, we immediately delivered her furniture on June [redacted], for which all goods were signed for and accepted.
We spoke with our mutual customer. We apologized greatly for any inconvenience we caused her. The customer is correct that we told her the items were in stock when she placed her order. That information was given to us by the manufacturer on the date the customer placed her order with us. After...
discovering the delay, we contacted the manufacturer again, and the manufacturer's customer service supervisor explained that the person we spoke with when the customer placed her order was mistaken and that this item has been out of stock for some time and will not be in again until the middle of June. We assuredly had no intention of misleading the customer, but we were unfortunately given bad information by the manufacturer. We reached out to our mutual customer and explained to her what happened. We apologized greatly and told her that we will update her with any new information the manufacturer gives us. We offered the customer compensation for her delays, and the customer was satisfied with the compensation we offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to add that we received our furniture a few days after the complaint was made and the delivery staff was very courteous and professional. Additionally, John the manager called me to apologize for the delay with the delivery and the customer service issues. John was very courteous and professional as well. Further, Behrs has offered me more than fair compensation for the delivery delay and customer service issues, which I have accepted. Overall, I am very happy with the stores response and will definitely shop there again as a result of their efforts to rectify the situation. Thank you for all your help with this matter.
Sincerely,
[redacted]
First, let me thank you for being our customer. We understand that you have several options when shopping for baby furniture and appreciate that you chose Behr's. On April [redacted] we delivered all of the customer's furniture, which the customer accepted in good condition. Prior to the delivery,...
our store [redacted] contacted the customer directly and apologized for the delays with his order. [redacted] also refunded the customer the delivery charge. Further, we are evaluating our customer service procedures to continue to ensure that our customers have the best possible shopping experience at Behr's. Thank you, again. - Behr's
Revdex.com:At this time, my complaint, ID [redacted] regarding Behr's Baby & Kid's Furniture has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]