Rachael M. Juarez Word Processing & Resume Se

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Our memberships last for a year period or longer because of these situationsWe strongly encourage everyone to make this a priority and follow through, that is when success happensWe match all preferences as closely as we canWe match profiles within at least 90% of preferencesI did take the needed time to review this client’s accountThe first match was extremely compatibleChemistry was the issue which we cannot controlThe second match there was communication between both parties according to feedbackThen two did not contactWe are fair with our members and the introductions do not count if no contact was made.We are always here answering calls and emails to address members concernsWe did speak with this client and addressed the concerns each timeWe are strongly focusing on a great matchI’d rather send something great then just anythingWe do have a large client base again we are matching all preferences not just one parties sideIt can be a simple thing such as height or location that can make a great match no longer a matchOur selective process of hand picking matches does take timeWe are searching for some ones soul mate; it will be worth the wait in the long runThe sooner the better we completely understand thatWe have great interest in turning this clients experience around in a timely fashionIf you have any additional questions or concerns please contact us at ###-###-####

Complaint #*** *** *** First and foremost, Pittsburgh Singles takes every member complaint very seriously, and it concerns us that Mr*** is so unhappy. However, we are happy to report that after some initial concerns and request for a refund, Mr*** has been using the
service and it seems to be going wellPittsburgh Singles has a firm ''no refund policy'' (See paragraph 4aof the contract, which states: ''EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. Pittsburgh Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.''). Once a person enrolls in our membership and pays for our service the sale is final. No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind. Mr*** became a member of Pittsburgh Singles on September 1, 2016, purchasing six (6) introductionsTo date, Mr*** has personally received five (5) introductions. He admittedly got off to a “rocky start”, but worked through his concerns with the staff at Pittsburgh Singles. Mr*** even apologized at one point for wanting his money back stating that he was in a “bad spot and is better now.” As stated in paragraph 3bof the contract (which Mr*** initialed), ''An introduction is made when Pittsburgh Singles provides you with a name and a phone number of another member.'' Additionally, paragraph 3b(''PREFERENCES'') of the contract states, ''Preferences are used as a guideline for Membership services when seeking potential introductions. As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member's preferences at any given time.'' Further, the same clause states: ''Pittsburgh Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic maof its membership base at any time. You, the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status, including, but not limited to: new enrollments, expired membership, members becoming involved in relationships, members traveling, and members temporarily suspending their memberships.'' Further, an Addendum to the contract, signed by Mr*** states the following: ''...I understand that my preferences are 'preferences' and not 'requirements'. If at any time Pittsburgh Singles is unable to select an introduction who fulfills all of my preferences, Pittsburgh Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.'' Having said that, Pittsburgh Singles is generous about replacing the introductions that do not result in meetings or result in very disappointing meetings. Mr*** is no exception to this generosityBecause Pittsburgh Singles aims to please, Pittsburgh Singles will work hard to find the right introductions for Mr***Based upon an analysis of Mr***'s membership file thusfar, it appears that Pittsburgh Singles is providing service to Mr*** precisely in the manner he contracted forPittsburgh Singles is performing according to the stated contract terms and services are most definitely being rendered as agreed. At Pittsburgh Singles we understand that when people become members of such a personal service they may second-guess their decision. Customer satisfaction is important to Pittsburgh Singles, and our staff looks forward to continuing to work with Mr*** in the process of finding that right matchPittsburgh Singles has kept its side of the agreement and has remained within the parameters of the contractMr*** is not entitled to a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
TO: PITTSBURGH Revdex.com FROM: *** ***COMPLAINT #***-PITTSBURGH SINGLES Response to Pittsburgh Singles April 13, I, *** ***, do not wish to engage in further services with Pittsburgh SinglesAccording to Pittsburgh Singles records, I received introductionsOut of those introductions, I met with one person, the remainder I did not meet due to their marital status, drug use, location, and/or stalking behaviorI would like reimbursement for the three introductions remaining on my contractThank you

After reviewing your complaint it is my understanding you have refused to meet all or most of the men we have matched you with. We encourage you to meet every match to find out in person if there is chemistry or that special spark. As you are aware we provide introductions that have been
screened to make sure they are looking for the same relationship goals. If you refuse to meet people we cannot help beyond that. Also your contract specifically states that there is no cancellations or refunds. You have read and initialed to acknowledge this. If you need a copy please call our office

First and foremost, Pittsburgh Singles takes any member complaint seriously, and we are concerned with Mr***'s complaint.Pittsburgh Singles will definitely replace the introduction Mr*** has complained about and will work with him to ensure his preferences are better met That said,
however, a refund is not an option, as refunds are not allowed according to paragraph of the Membership Agreement

COMPLAINT # *** - *** ***First and foremost, Pittsburgh Singles takes every member complaint very seriously, and it concerns us that Ms*** has been so unhappy.However, Pittsburgh Singles has a firm "no refund policy" {See paragraph 4aof the contract, which states: "EXCEPT WHAT
IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENTPittsburgh Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement").Once a person enrolls in our membership and pays for our service the sale is finalNo right exists for that person to obtain a refund any time thereafter simply because that person changed their mind.Ms*** became a member of Pittsburgh Singles on April 20, 2015, purchasing nine (9) introductionsTo date, Ms*** has personally received six (6) introductions, and while Ms*** has stated that she has only had two dates, her agreement with Pittsburgh Singles is to provide introductions, not dates.Ms***'s complaint is full of misstatements regarding Pittsburgh Singles' practicesThe company does indeed screen each individual that becomes a memberIt is unfortunate that Ms*** had some concerns about some of her introductions- that is certainly not what Pittsburgh Singles wants to hearWe are hopeful Ms***'s program will turn around for her and will work with her to make that happenMs***'s most recent introduction was March 7, We will follow up with her to move forward.As stated in paragraph 3bof the contract {which Ms*** initialed), "An introduction is made when Pittsburgh Singles provides you with a name and a phone number of another member." Additionally, paragraph 3b("PREFERENCES") of the contract states, "Preferences are used as a guideline for Membership services when seeking potential introductionsAs introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member's preferences at any given time." Further, the same clause states: "Pittsburgh Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic maof its membership base at any timeYou, the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status, including, but not limited to: new enrollments, expired membership, members becoming involved in relationships, members traveling, and members temporarily suspending their memberships."Further, an Addendum to the contract, signed by Ms*** states the following:", J understand that my preferences are 'preferences' and not 'requirements’If at any time Pittsburgh Singles is unable to select an introduction who fulfills all of my preferences, Pittsburgh Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences l indicated in my profile."Having said that, Pittsburgh Singles is generous about replacing the introductions that do not result in meetings or result in very disappointing meetingsMs*** is no exception to this generosityBecause Pittsburgh Singles aims to please, Pittsburgh Singles will work hard to find the right introductions for Ms***.Based upon an analysis of Ms***'s membership file thusfar, it appears that Pittsburgh Singles is providing service to Ms*** precisely in the manner she contracted forPittsburgh Singles is performing according to the stated contract terms and services are most definitely being rendered as agreed.At Pittsburgh Singles we understand that when people become members of such a personal service they may second-guess their decisionCustomer satisfaction is important to Pittsburgh Singles, and our staff looks forward to continuing to work with Ms*** in the process of finding that right match.Pittsburgh Singles has kept its side of the agreement and has remained within the parameters of the contractMs*** is not entitled to a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Complaint ID #***In response to Pittsburgh Singles No refund policy in Paragraph 4a of contractPittsburgh did not do what I was told and was stated in contract I was promised to have a perfect match in week and it's written in contract introduction I only had one and wasn't what I was told my match will be.*** the only date I took out on a date and called her the second time she said she was busy and she will call me back witch she never did.*** is finance director and only Maintenance person when I called her she said she call me back witch she never called me back and called her several times never answered the phoneI'm not really sure why would an executive wants to go out on date with maintenance guy.*** is Legal Profession I had called her and she said she call back never did call me back.And these Three out nine introduction what happened to the other feel Pittsburgh singles did not keep up to what I was promised by The Relationship counselor and what was in Pittsburgh singles contractFor that reason Pittsburgh singles should refund me the full amount I Paid of $2116.00.Thank you for looking in this Matter*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In lue of Pittsburgh Singles not agreeing to refund meI would like them contacted to agree to stop all further with drawls from my accountAs they have stated in their answer to the original complaint, they do not refund moneys on a purchase, this is not yet fully paid for and as such does not meet their own criteria.
Regards,
Daniel ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Pittsburgh Singles,I told you that , call me crazy or not, I am someone who HAS TO be attracted to someone in order for me to proceedI would have to say that most of the world feels the same way!I DID agree to meet the one man but you said he declinedI as a paying customer have a right to desire specific things in a potential mateTHAT is why I chose to go through a brick & mortar type of location as opposed to going on-line which I have tried numerous timesYou then stopped all communication and decided to FREEZE my membership and discontinued sending me potential prospectsUnless I called back every so often, I heard NOTHING from your companyYou profess to have all of these eligible men, yet in what is going on "5" years now, you have found NO ONE for meMost people consider me to be quite attractive, pleasant and friendly, with a lot of offer the right person. I paid you OVER $2,to help me find someoneI have gotten NOTHING from you and you ceased tryingThat is NOT acceptable to me! *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I rest my case, if the Revdex.com would refer to my last three complaints and look at how she is avoiding the factsthat she has no idea of how my interview came aboutI was total against the idea but they keep begging until I just could not say no without being ignorant which now I see I should have been

Pittsburgh Singles stands by its initial response and by the terms of its Membership Agreement. However, as a courtesy, Pittsburgh Singles is willing to replace those three introductions for Mr*** and move forward with his program. During our last communication with Mr***, he told us that he was going to sue us and didn't want anything to do with us. We'd like to move forward with Mr*** and make his opinion of us a positive one

I am very familiar with the application process, I am also involved and work in that departmentPotential clients find us we can go back and forth regarding that process all dayThis client chose to speak with us, schedule an appointment with us and enroll with our membershipWe absolutely wanted
the client to have a better social lifeCustomer service can sometimes be tough loveIf I client asks for constructive feedback I will absolutely help them with thatMy intentions are to help them improve within themselves not belittle themI have no desire to make anyone feel anything but better after working with them for yearsAgain I know we had many of conversations to move forward in a positive mannerYou can guide the horse to the water but you can't make them drink itI am very skilled at my position and have gone through years of training for thatI continue to learn everyday and also improve my own skillsAgain this account was absolutely serviced and was treated completely fair

Pittsburgh Singles has read this complaint submitted by a non-member and is investigating its contents. Is there a way that a representative from Pittsburgh Singles can hear the voicemail in question?Regardless, this kind of behavior is unacceptable and not indicative of Pittsburgh Singles as
a whole. We wholeheartedly apologize to Ms*** for any inconvenience or issue this has caused her and wish her the best

COMPLAINT # [redacted] First and foremost, Pittsburgh Singles takes every member complaint very seriously, and it concerns us that Ms. [redacted] has been so unhappy.  However, Pittsburgh Singles has a firm ''no refund policy'' (See paragraph 4a. of the contract, which states:...

''EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.  Pittsburgh Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.'').    Once a person enrolls in our membership and pays for our service the sale is final.  No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind.  Ms.[redacted] became a member of Pittsburgh Singles on August 13, 2016, purchasing six (6) introductions.  To date, Ms. [redacted] has personally received four (4) introductions.  In her complaint, Ms. [redacted] thoughtfully laid out her concerns regarding her first four introductions and Pittsburgh Singles would like to remedy the situation with her.  Pittsburgh Singles understands this process and understands that it may be frustrating for Ms. [redacted]. As a proposed resolution, Pittsburgh Singles would like Ms. [redacted] to accept one more introduction and if that introduction.  If that introduction is not satisfactory, then Pittsburgh Singles would discuss cancelling the Ms. [redacted]’s remaining finance payments and the two parties can go their separate ways. As stated in paragraph 3b. of the contract (which Ms. [redacted] initialed), ''An introduction is made when Pittsburgh Singles provides you with a name and a phone number of another member.''   Additionally, paragraph 3b. (''PREFERENCES'') of the contract states, ''Preferences are used as a guideline for Membership services when seeking potential introductions.  As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member's preferences at any given time.''   Further, the same clause states: ''Pittsburgh Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic make-up of its membership base at any time.  You, the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status, including, but not limited to: new enrollments, expired membership, members becoming involved in relationships, members traveling, and members temporarily suspending their memberships.''  Further, an Addendum to the contract, signed by Ms. [redacted] states the following: ''...I understand that my preferences are 'preferences' and not 'requirements'.  If at any time Pittsburgh Singles is unable to select an introduction who fulfills all of my preferences, Pittsburgh Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.'' Having said that, Pittsburgh Singles is generous about replacing the introductions that do not result in meetings or result in very disappointing meetings.  Ms. [redacted] is no exception to this generosity. Because Pittsburgh Singles aims to please, Pittsburgh Singles will work hard to find the right introductions for Ms. [redacted]. Based upon an analysis of Ms. [redacted]'s membership file thusfar, it appears that Pittsburgh Singles is providing service to Ms. [redacted] precisely in the manner she contracted for.  Pittsburgh Singles is performing according to the stated contract terms and services are most definitely being rendered as agreed.  At Pittsburgh Singles we understand that when people become members of such a personal service they may second-guess their decision.  Customer satisfaction is important to Pittsburgh Singles, and our staff looks forward to continuing to work with Ms. [redacted] in the process of finding that right match. Pittsburgh Singles has kept its side of the agreement and has remained within the parameters of the contract. Ms. [redacted] is not entitled to a refund.  Pittsburgh Singles will, however, continue to work hard at finding great matches for Ms. [redacted]. We are hopeful our proposed solution will be satisfactory to Ms. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TO: PITTSBURGH Revdex.com FROM: [redacted]COMPLAINT #[redacted]-PITTSBURGH SINGLESI, [redacted], on this day, April 4, 2017, reject Pittsburgh Singles business resolution for the following reasons: 1.            During my several telephone calls with representatives from Pittsburgh Singles in 2015, prior to my initial meeting with Lissa, relationship counselor, in their Greentree location, on July 11, 2015, I expressed my concern that my inability to drive due to a medical issue, would hinder my chances of meeting someone through their services. I was told “our members are all affluent, they own numerous vehicles, driving will not be an issue.”  During my 7/11/15 meeting with Lissa (Pittsburgh Singles does not provide last names of their employees), I again stressed my concern about not driving. Lissa assured me that would not be a problem as they would search for matches in the greater Pittsburgh area only. From my first match, communication with Autumn (arranges matches) was difficult. I continuously stressed to her the importance of location of my matches and even wrote that in my feedback form.  Only after matching me with a gentleman from West Virginia, (he was not interested due to my not driving and location), did Autumn admit she did not realize I did not drive. Why was this not documented in my file?2.            I specifically asked not to be introduced to men who were married or separated, that of course happened.  The one gentleman I was introduced to was still married, had his wife pick up the phone during our conversation. I ended up having to block these people from calling me. A quick review of the Allegheny County Civil Docket would reveal to Pittsburgh Singles if someone had indeed entered into divorce litigation. If you are in the business of matchmaking, know your client. 3.            I want proof that background checks are indeed performed by Pittsburgh Singles. As a volunteer, I must keep my clearances in Pennsylvania up-to-date, and no one except for me and the organizations I volunteer for have performed these checks. I ask for this proof because: a. part of your membership fee for Pittsburgh Singles is supposed to go for background checks and b. one of the matches I was introduced to was not interested because I do not use drugs recreationally.  4.            At this point, I am not asking for a total refund, I am asking for Pittsburgh Singles to refund some of my membership and more importantly, clean up their act. Every single person I spoke with had the same complaints, high pressure sales tactics, no set pricing for their memberships, matches not even close to what they were looking for. 5.            Finally, for those that have medical issues that handicap their daily living, do not take their money!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Our memberships last for a year period or longer because of these situations. We strongly encourage everyone to make this a priority and follow through, that is when success happens. We match all preferences as closely as we can. We match profiles within at least 90% of preferences. I did take the...

needed time to review this client’s account. The first match was extremely compatible. Chemistry was the issue which we cannot control. The second match there was communication between both parties according to feedback. Then two did not contact. We are fair with our members and the introductions do not count if no contact was made.We are always here answering calls and emails to address members concerns. We did speak with this client and addressed the concerns each time. We are strongly focusing on a great match. I’d rather send something great then just anything. We do have a large client base again we are matching all preferences not just one parties side. It can be a simple thing such as height or location that can make a great match no longer a match. Our selective process of hand picking matches does take time. We are searching for some ones soul mate; it will be worth the wait in the long run. The sooner the better we completely understand that. We have great interest in turning this clients experience around in a timely fashion. If you have any additional questions or concerns please contact us at ###-###-####.

This compliant is extremely confusing to read but I will respond to what I understand. We do not socialite ever. Potential clients find us online, fill out an application then receive a phone call from us. We then hold a conversation with them and invite them into our office for a consultation. I...

personally spoke with this client for lengthy conversations on what was going wrong on his behalf to turn around his experience. We advise our clients have short conversations then set up a meeting for a cup of coffee or tea. Ladies do not openly discuss weight on a phone conversation so to talk about them in that manner is not fair. We have our clients fill out a complete profile and match off their preferences. If clients do not get past a phone conversation that is in noway our fault. We expect clients to hold a quick professional conversation and set up a meeting. We are an introduction service not a chat line. Again I know I went above and beyond and spoke to this client many of times to help him be successful. We do have management above myself and I would never say we do not. I am in charge of the memberships here and help our members have been for years. We are a legitimate business with great intentions for all of our clients and do get to see success on a daily basis.