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Rachael Mizzer Photography

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Reviews Rachael Mizzer Photography

Rachael Mizzer Photography Reviews (4)

I would like to dispute this complaint and its validity for a number of reasonsThe most important of these reasons being that the statements provided in the complaint are missing key details or are and the client has already been provided a full refund in this matterClient listed in the
complaint that the purchase price was $This is falseTheir original contract price was $However they were credited $for an engagement shoot that was included in the package that we already had done before they upgradedThen, they were credit another $when their wedding day ended sooner than anticipated and my services were no longer neededI would also like to point out that not many photographers would adjust the contracted time and price for a guest on such circumstances at the last minuteI also have records that these credits were given and the client ultimately was only charged $The complaint also fails to mention they were unable to pay for their wedding for several weeksUltimately, the clients mother paid the balance on August 20th, (over a month after the wedding took place.) My contract clearly states that I do not begin working on the completion process of photos until I have been paid in fullUnfortunately, the lateness of final balance being paid, propelled the clients completion time into fall which is one of the busiest seasons of the wedding industryThat is also why my contracts state an ESTIMATED completion timeI am perfectly willing to work with clients on a budget and to be flexible when awaiting for payment so long as they understand this material term of the contractIn addition to my busy schedule, my mother broke her foot and needed care several days a weekI spoke with the client several times about the delay in completion and they made it clear they preferred I did not rush the quality results of completing their photos.On October 30th, I messaged the client to inform them of the unfortunate corruption of the flash drive resulting in the loss of their wedding day photosI worked closely with the client with an action plan to attempt to recover the photos and kept in detailed contact about the progress of recovery and the results which regretfully were unsuccessfulFor the record, the client signed a contract that releases me from liability in the event of unforeseen equipment malfunctionTherefore, they have agreed in writing that a full refund of the purchase price is all they are entitled to in such a situationI went above that already by attempting to have the photos recovered at my expense and was committed to exploring other companies and recovery services to attempt to retrieve these photos at a second or possibly third locationHowever, once the client began with legal threats and insults, I was forced to proceed with caution and insist that any NEW agreements of resolution be under a new contract agreementThe client and I spoke over the phone to discuss the terms of the new agreement at lengthI sent a written summary of the agreement in a message to the client and they approved and requested I create the contractI did so and sent it on December 5th, I sent several follow up messages that were read but never responded to for the weeks to followOn January 16th, 2016, The client finally responded to tell me they would not be signing the resolution agreement they had asked forThey wanted the photos recovered and the refund but refused to sign an agreement stating this was a satisfactory resolution and that once this agreement was completed, they would not be proceeding furtherI explained that due to the multiple legal threats and changing of the clients minds on what exactly they wanted as a desired outcomeI could not proceed further without a Written agreement between usI had no guarantee the photos could ever be recovered from any location.On February 3rd, the client sent me a certified letter asking for a full refund of $and a statement from a second recovery service stating that I now had the computer in for recovery services a second timeThey requested this settlement be provided in daysI received the letter on February 5thThe letter failed to contain any of the material portions of the agreement we had come to prior and was extremely vague in the terms and conditions of this new agreementOn Friday, February 12th, I sent the client a certified letter containing a response explaining once again that they refused to sign an agreement that would entitle them to anything more than our original contract agreementThat the terms and conditions of that original contract still apply and therefore, my one and only compensation is the refund of their $I supplied them with a copy of their signed contract, highlighting the section on equipment malfunction and compensationBut most importantly, I included money orders to equal the total sum of $both of which were notated “Payment in Full.” As a sign of good measure I was able to take a handful of images from their wedding that I had uploaded online as a previewThe preview contained my business logo but I took the time to crop or photo shop out the business logo so I could at least provide them with images from their wedding day and Some black and white versions of all the color photos in that batch.I have read the complaint and see now the desired outcome is evidence that the computer was serviced the first timeThis was never a demand of the resolution agreement, or the certified letter they sent on the 3rdI think this illustrates that their desired outcome has changed yet once again and only illuminates the reasons for which I had to insist on a written agreement signed by all partiesThe use of name calling “Rachael Misery' on a formal complaint that should be restricted to professional accounts of the complaint only, is in poor taste and serves no constructive purposeThis is another reason I would like to dispute the validity of this complaintNever the less, as the client has requested in their formal complaint to the Revdex.com, I have emailed them a copy of the invoice from the first time I had the computer serviced in NovemberSo now their request for a desired settlement outcome with the Revdex.com, has been met.In closing, I am supplying the Revdex.com with evidence to corroborate the facts and my version of the events in this matterIncluded in this envelope is:1. A copy of the original contract with the terms and conditions that release me from further compensation highlightedAs you will see, the client initialed the first two pages and signed the third, indicating they agreed to all the terms of their contract.2 The updated Package from when they upgraded to the higher package but were credited for the value of the engagement SessionScreen captures of messages to address the misrepresented claims of a purchase price and photo completion timeScreen captures that illustrate the client accepting the proposed resolution and then changing their minds a month later and declining to sign this agreementA copy of the new resolution agreement send on December 5th, that they declined to sign weeks later A copy of the certified letter the client sent to me with a new desired outcomeA copy of the certified letter I sent in response to the client declining the proposed agreement and providing them a full refund and along with the remaining images that existedA scanned copy of the money orders sent to the client for a full refund totaling $A copy of the email sent on Friday, February 19th with a copy of the invoice from the first time I contracted data recovery services back in November as requested by the client in their complaint to the Revdex.com.I hope all these documents will support the validity of my case and bring to light all the inconsistencies and factual errors in the clients complaintHowever, I will be happy to provide any further evidence to corroborate my dispute if necessaryThank you for your time

We gave her a list of shots we wanted and she had time for like half of them and it wasn’t even a lot. She just really doesn’t know what she’s doing. I cried when I saw my pictures. The quality is so low. We went with the cheap choice and now we know. We will never get that day back. At least we have friends iphone pics because they were better. Go somewhere else

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We met with her to talk about doing our wedding but she was so unstable we wouldnt of ever let her do it. 5 minutes in and she was telling stuff that was really weird and unprofessional. Just no...no thank you. Like some weird inflated ego plus too much personal stuff plus not such good work from samples. Much better options out there. Creepy chick and we took our business elsewhere

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Complaint: [redacted]
I am rejecting this response because:First of all I would like to address the so called name calling issue. [redacted] used the voice to text on his phone to write the complaint. It auto corrected "MIZZER" to "Misery". I am sorry if there was any miscommunication. We are all adults here and there would be no need for name calling. As a matter of fact Racheal herself stated that we called her "Rachael Miller" which has already been addressed in my last email to the Revdex.com.My next order of business is dealing with the contract. "Failure to perform" clause states "the photographer is not responsible for lost photo OPPORTUNITIES due to any kind of equipment malfunction" This is the part that Rachael has highlighted. This is the part of the contract that she is trying to hide behind. Lost photo OPPORTUNITIES are if I was walking down the aisle and Rachael's camera battery dies, if someone steps in front of her as we were cutting the cake, my bridesmaid was late for the pictures with the girls, etc. NOT that the photos were already taken and lost. I am not the only one saying that this clause does not apply.Third let's address the fact that Racheal keeps trying to mock/make fun of me with reference to who paid for the photos. IT DOESN'T MATTER WHO PAID FOR THEM! It is certainly none of her business who and why that person paid for the photos, but since she keeps bringing it up to poke fun. My parents paid for my entire wedding. They wanted to do the traditional thing and pay for everything. The fact of the matter that no matter who paid for the photos... THEY WERE PAID FOR! She got our money and what did we get... nothing. We held up our end of the contract but Rachael did not.Next I would like to address the so called receipt from [redacted]. They entire time Rachael was "trying to recover our phots" I had to keep asking her for updates. She was not forthcoming unless asked. Also this entire time she did not show any proof that anything was being done to recover them. I was just supposed to take her word for it. I am sorry but I am supposed to take her word for it after she let me down. No I wanted evidence, and never received any kind of evidence until after we submitted this complaint. Still the receipt does not say in any detail about what was done. It just states that $90.10 was spent on something. Once again I had to ask the questions myself instead of the business owner supplying this information. I had to call [redacted] myself to see if the $85 +$5.10 = $90.10 was to really recover my photos. Rachael should have had [redacted] provide IN WRITING what was done to her computer and other devices. This receipt means nothing. On a side note it is heartbreaking to think that my photos were only worth $90.10 to Rachael. It is perplexing that she wouldn't want to go get a second opinion.Next I would like to address the fact that we should have been refunded our money right away. At the very least she should have given it back to us the moment [redacted] said that they could not recover them. She should not have waited until February to refund us. We sent her a certified letter on February 3rd stating exactly what we wanted. We wanted our refund and proof that something was being done to find our photos. "You (Rachael Mizzer have ten (10) days, for when this letter is received, to produce a full refund or our payment which is six hundred dollars ($600). You also have ten (10) days to produce proof that you are taking steps to find our lost pictures. For example, a signed document (receipt) from a representative of the location from where your computer or flash drives are being worked on. As we have said before if both of these demands are not met then we will have to proceed with other avenues." I really do not understand what is so "vague" about the letter. If she would meet both of our demands then there would be no need to take it further.Next I would like to talk about the "estimated 4-6 weeks" The definition for estimate is "roughly calculate or judge the value, number, quantity, or extent of." An "Estimated 4-6 weeks" the rough calculation that the photos would be done in that time frame. Somewhere between 4-6 weeks. Not 9 weeks later. That was not in the "estimate". Once again I had to keep asking for updates on my photos. Rachael would not just provide me with updates. Also when asked she had a different excuse every time. She had other excuses for not having the photos completed. I did say that I did not want to rush her because it did not want an unprofessional looking product. It was almost 6 weeks since she was paid (sept 29th) that I said that I did not want them rushed. After week 8 it was getting a little ridiculous.I would now like to address the whole charges/ money issue. I originally selected the "champagne package" which included " 30 min pre-ceremony "getting ready" shots, full coverage of wedding ceremony, bride and groom portraits, bridal party portraits and family portraits, 3 hours of reception coverage, total session time 5 hours, 500 digital copies on a disk" for $500. I also selected the "basic package" which included portraits in a location of your choice-60 minute session, full standard editing on all images, and 50 digital copies on a disk" for $50 as our engagement session. After more detail planning of [redacted] and I's wedding I was worried that the "Champagne Package" would not allow enough time/ coverage of the entire day. After talking with Rachael about the issue we decided to upgrade to the "Platinum Package" which included "60 min engagement portrait session, 60 min preceremony "getting ready" shots, full coverage of wedding ceremony, bride and groom portraits, bridal party portraits and family portraits, 4 hours of reception coverage, total session time 7.5 hours, 750 digital copies on a disk" for $750. By the time I upgraded packages, [redacted] and I already had our engagement session. We paid Rachael $50 the day of the session (I actually gave Rachael a little extra). Rachael deducted that off the package price bringing the total to $700. At our initial meeting I gave Rachael $50 for the security deposit. The total we owed her before the wedding was $650. The wedding ended early and Rachael was dismissed early. She deducted that from the total balance which was $100. That left the total balance at $550. She was paid in full August 20,h. The total we paid for the wedding including the security deposit was $600 and we paid $50 for our engagement session. We paid Rachael in total for everything $650. That is where [redacted] got $650 in his original complaint.My biggest issue is the way Rachael conducted herself when/ after she lost our photos. Rachael sent me a message through [redacted] messenger to tell me she lost my phots. "I just know sometimes I am able to collect and present my thoughts and information better when I write. I am in such an upset state right now, I surely would cause you more concern and fret if I could not keep it together and tripped over my words trying to discuss this with you." No matter how hard it would have been for her to keep it together, it was a very selfish thing to not consider my feelings that I was only good enough for her to email me. It should have been a phone call. They don't email you to tell you a family member passes away...they call you with bad news. This was bad news and it should not have been discussed in an email. "However, the client began with legal threats and insults." We told Rachael that we spoke to a lawyer to find out what our rights were in regards with this whole mess. We never told her that we were going to take her to court as long as she did everything to find our photos and refunded our money. It took Rachael over 3 months from the time that she lost or photos to refund us. As I said before that should have been done way before that. We had to protect ourselves which is why we were/are talking to a lawyer. The statement of "legal threats and insults" is not correct. I was advised not to sign a new contract that would relieve Rachael of any responsibilities with losing our photos. We were not gaining anything with the new contract. We would get $700 if she could not recover the photos and if she did recover them then we would get our $600 back and the photos. IT IS NOT ABOUT THE MONEY FOR ME. I am not a money hungry person. I could care less with any extra money. I, however, believe that we were owed our money back since she did not provide the service that she promised us. Above all, I wanted my photos. I want to be able to look back at them when I'm in my 80's (and can't remember anything) and, look at how beautiful that day was. I wanted to be able to share them with my children and now I cannot do that. Rachael has no idea what I have gone through these past few months. Instead of just listening/ caring about how I felt, she would put her emotions in there. Talking about her depression and how she feels. I am not down grading the severity of depression or any mental health disease; I work at a major hospital and know that it is a serious issue and not to be taken lightly. However, this was supposed to be about [redacted] and I, how I felt. It is unprofessional to talk about personal matters when dealing with business matters.I will be including with this letter all the paperwork that I have, including the ENTIRE [redacted] conversation after the wedding. Thank you for your time in regards to this matter.Sincerely,[redacted] & [redacted]

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Address: 447 Broad St, Chambersburg, Pennsylvania, United States, 17201-1605

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