Rachal Dance Studio, Inc.

On December 28, 2015 I sent [redacted] a letter explaining a detailed history of his account along with a good faith adjustment of half of his balance due to Racine Dental Group.  Yesterday we received his payment in full. I believe this case is now closed.Please contact me if you need any additional information.Best,[redacted]Practice CoordinatorRacine Dental GroupPhone 262-619-7728Fax  262-995-7524

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
9/19/15 my restoration had broken, after it was fixed I was informed by the receptionist the insurance would cover their part and I did not owe anymore. On 12/12/15 the information was not sent in the 30 day time period  to Insurance. this was the reason for denial of claim not misinformation on my part! I was informed by Insurance to have it resubmit by Racine Dental Group. RDG said it was delayed because of the move to new office. In 2015 I no longer had this insurance, and the coverage went from 80% to 50%. Again I don't know why it was not submitted in 2014 by RDG?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I don't deny that I would owe for the appliance, I disputed the amount charged.  Racine Dental was actively trying to collect roughly $650.00 when I signed for roughly $272.00.  That is over 100% more than I agreed.  The woman in billing/collection knew that I was disputing the amount but persisted in trying to collect the $650.00.  My first appointment was cancelled because I had a respiratory infection.  The second appointment was cancelled because that is when I found out that I need $650.00, not $272.00.  Had I been correctly informed in the first place, I would have paid more and went with the permanent appliance, not the temporary.  I did not think that it was appropriate to try to collect $650.00 from me when I agreed, and signed for $272.00.  I left a message for the woman in billing that the dentist agreed to charge me $280.00.  I was never sent a bill after this, it was sent to right to collection!  I had been a patient at Racine Dental for several years and had always paid my bills.  I feel that this was a terrible way to end a business relationship for someone who was a loyal customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did
Regards,
[redacted]

I will need your assistance following through on this claim.  I spoke to the office coordinator for Dr. [redacted]. This is what is shown in our records.9/9/2014 - [redacted] was seen by Dr. [redacted] because he had a broken tooth. A protective restoration was placed over the tooth and [redacted] was...

reappointed.9/17/2014 – [redacted] came in for impressions for the broken tooth.9/18/2014 – [redacted] came in for a routine appointment.9/19/2014 – [redacted] came in for a follow up visit in reference to visit on 9/17/2015.10/14/2014- [redacted] had permanent restoration placed on the broken tooth.12/12/2014- WEA denied the claim due to invalid information.12/16/2014- Insurance was resubmitted with the correct information obtained from [redacted].4/28/2015 – Insurance contributed 50% rather than 80% on the crown. RDG staff phoned WEA. WEA asked that we resubmit the claim, which we did. WEA did not contribute any additional benefit. The allowable fee was $900.00 for the crown. WEA paid $450.00.  [redacted] was quoted an 80% benefit for the crown on 9/9/14 by the office coordinator based on the information we had in our database. A prior authorization was not sent to WEA because [redacted] requested the broken tooth be fixed as soon as possible. After WEA denied the claim asking for the correct numbers, we found that the benefit for the crown was actually 50% rather than 80%.It did take a long time to get through the insurance red tape. We have no notation from WEA stating a reduction in the benefit because the claim was not submitted in a timely manner.The actual balance due by [redacted] is $270.00.I will be out of the office on Thursday and Friday, December 10 and 11.  I will return to work on December 14, 2015 at 8am.Please advise what the next step is in this process.I appreciate your help.[redacted]Practice CoordinatorRacine Dental GroupPhone 262-619-7728Fax  262-995-7524

I received the complaint that one of our patients submitted to the Revdex.com regarding the service they received at Racine Dental Group.  I wasn’t sure how long I had to respond. It said 7 days on the letter but I just received it on January 2nd so I wasn’t sure how the 7 days works – from the...

time the complaint was submitted for from the time I received it? Regardless, I am talking to the doctor that this patient saw and should have an answer by Monday – is that ok? Please let me know when you can. Thanks,[redacted]
 
[redacted]Human Resources Manager262-619-7733 – Direct Line262-995-7479 - FaxRacine Dental Group, S.C.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]