Rachel's Collision Center of Daytona Reviews (%countItem)
Rachel's Collision Center of Daytona Rating
Address: 720 S Nova Rd, Daytona Beach, Florida, United States, 32114-5140
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+1 (386) 898-9200 |
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We were doubled billed for our *** car repair. *** paid Rachel's Collision and they also charged us the full amount of $891.00
Rachel's Collision double billed for the repair work for our 2012 Mazda 2. *** paid prepaid for work to be done and they charged us $891.00 to release the car to us so we could go home. I called *** insurance company when we returned home and they advised me the paid for the repairs. They should have never collected the full amount from you. After many calls to *** we were issued our money back. Now Rachel's Collision is trying to add another claim to our repair. So far *** has issued 2 payments to Rachel's. And now they are investigating this matter. I am 70 years old and on oxygen. I feel they prey on
the elderly with their flimflam remarks and practices. We also paid by credit card and the only woman in the place took our credit card and went into the back room with it for 15 minutes, which is never acceptable in any situation. We cancelled our card upon returning home and monitoring was placed on card.
We would like this matter investigated and the appropriate actions be taken against Rachel's Collision. This is a very unethical and unscrupulous auto repair company. I feel if they did this to us they have done this to others seeking honest reliable service.
To Whom It May Concern,
Rachel's Collision Center is service select shop for *** in which, customers can select their shop of choice. The customer in question came to the shop to get an estimate for their claim through ***. While there they inquired about unrelated damages and explained that it would be coming out of pocket. The manager/estimator took their circumstances into consideration and gave them a discounted rate. They were so pleased and happy with the price that they decide to get the work done.
At the time of pick up "the only woman there" was returning from lunch and was unaware of any prior agreement. She quoted the customers the normal price. The gentlemen got very upset and rightfully so, questioned the price. The receptionist explained the situation to the manager and he simply explained he hadn't adjusted the price for the unrelated damages.
We at Rachel's collision do not prey on the elders and do not condone foul practice.
As far as "the only woman" taking their card to the back room for 15 minutes was an incorrect statement, she was on her lunch break and needed to use the restroom but decided to help the customers first. When the customers had concerns, management started to handle the situation. She informed the manager she had to go to the restroom but did not realize she had their credit card. She understood that she was in the wrong and gave them her full name as they requested. They are aware of her employment location and could find her if there were any charges done to their card.
Attached you will see a copy of the estimate for the claim through *** which including a customer pay deductible of $250 and a copy of her unrelated damages. We completely understood the confusion they had because the insurance portion totaled $1,108.41 minus her $250 deductible left 858.41. Their unrelated damages were $641.13 plus her $250 claim deductible made it $891.13. We fully explained the charges but unfortunately the customers did not comprehend. It's unfortunate that they feel their experience with us was unpleasing and unethical; however, that was never our intention.
My vehicle was in two automobile accidents in a short period of time. The first time my car was in an accident, I took the car to Rachel's Collision Center of Daytona to have the body damage repaired. The at-fault driver's insurance had written a check to me in my name, so when asked if I was "going through insurance," I replied, "No." I assumed my dealings with the insurance was over. I was not prepared for what was to come when dealing with he fast-talking shop manager, Chris.
When I was told the car was ready for pick up, I turned in the rental car and arrived at the body shop to find that Rachel's Collision Center had not completed the repairs. The side mirror was still barely hanging on, the door was scratched up and wavy in appearance from many dents. I was told that the mirror would be ordered, and that they would correct everything when they had the mirror and the time - and that I would still need to pay for it, because we "hadn't talked about the mirror." Although, we had definitely talked about the mirror.
I checked back with them almost daily for some time, but gave up as I was told "tomorrow," they parts would be in - only for tomorrow to come with an unfulfilled promise. Someone from Rachel's Collision Center finally contacted me a couple of WEEKS later, and before I could get back to the shop (a couple of days after they contacted me), I was hit again by another driver. I took the car back to Rachel's a couple of weeks later, after I was certain the other driver had no insurance, and asked them to complete the previous repair, and to fix the new one. Both times I was allowed to supply a new fender for use in the repair - as a friend of mine is able to get me a deal on that part (the fenders I supplied was the only parts that came out decent looking, even though the paint was pitted in places from their spray guy).
I returned again to pick up the car when I was told it was ready. Again, I turned in the rental car and found that they had not completed the repairs. They had actually lost pieces to my car, and failed to paint a portion of it. Because of the lost pieces, the driver's door won't shut properly, and a switch won't allow the car to lock the doors; moreover, while the car is on, the computer constantly warns that the door is still open. The lining of the wheel well was not re-installed properly, so when I went to drive it, it fell out and the wheel chewed it up in many places. I returned to the shop, and waited a couple of hours while Chris (the shop manager) tried to figure out what they did wrong. They tacked the wheel well back up, and told me "I was good." However, I insisted that Chris drive the car, and when he came back, he realized that it was still not correct. Another hour and they finally got my wheel well put back in place (still extremely damaged from their mistake). Chris informed me that I should give them the insurance claim number so that insurance would pay for their mistakes. I don't believe that is ethical.
From the start, I was given a check both times by an insurance company (once mine, and once another although neither of the accidents were my fault), and told to get my car fixed. The checks were made out to me, so I deposited them and sought a body shop to repair the damage. Rachel's has since made statements to try to make me feel as if this is all my fault because I didn't provide them with insurance numbers. I don't think that the quality of the job a body shop does should depend on whether or not it is connected to an insurance claim number. I have never asked Rachel's to repair any damages that I have not paid for, or that they did not directly cause.
At the end of the day, I paid Rachel's Collision Center, and they failed to provide the quality of service, and in some instances, the service itself that they promised (In a contract). I am not out to make money on anyone or any business from this, I have lost value in my car from accidents that weren't my fault. I took the money that was appropriated to me from insurance companies to pay Rachel's Collision Center of Daytona to restore that value in my vehicle, and they have failed to do so. I wish to have my funds back and seek to have my car restored to its previous state elsewhere - but Chris and Russel at Rachel's Collision are unresponsive to requests for refunds. See you in court fellows.