Racine Auto Body, Inc.

The State Contractors License Board has taken on this complaint Mr *** has reluctantly completed some of the issues in my complaint, he has not finished the work to my satisfaction He has balked at every step, and has complained openly to me about his responsibility in this matter He, in fact, let it slip to me that he originally should have put two layers of roofing on my house, and only put two layers on So, while it is not necessary for you to follow up, I think that it would be to your benefit to follow up with me until the issue is resolved In my opinion, I do not believe that Mr*** deserves to be on the list of 'better businesses'

Company states: This was installed years ago with a year warrantyWe went back last week and we did not even charge herShe had damages inside but we still working with her regardless

I am rejecting this response because:Mr [redacted] made it very clear to me that he was doing the work at my...

house because of the complaint I made to the Revdex.com and to the Contractors board.  During the process of repairing my roof, he told me that he had never seen a roof like mine fail, and had contacted the distributor of the material.  The next day he did some patching on the roof, and told me that the distributor told him that in the central valley, because of the high heat, he should have put four coats of material on my roof, and he had only put two coats on it.  Now he feels that his responsibility is over because he has patched the area that failed.  I however, feel that if the distributor says that four coats were required originally, he should add the necessary two more coats to the complete section of the roof.  On the inside of my house, the damage to the wall inside of the heater closet has been repaired to my satisfaction.  However, the damage to the ceiling in my hallway, and to the floor there has not been completed.  Mr [redacted] feels that the material that is there, and that was soaked during the storm, has dried and is now off of his plate because he has repaired the part of the roof that was compromised.  I think that the company should take care of the damage that is visible because it was caused by the failure of the roof.I am 71 years old.  I put the new roof on the house when I bought it so that I could live here comfortably for the rest of my life, anticipating that the roof would last that long.  Now I am faced with a winter that is predicted to be a bad one, rain wise, and I have no idea whether my roof will withstand the onslaught.  I went into this contract in good faith, and I believe that if I were a man or married, Mr [redacted] would do what he needs to do and be done with it.  I suggest that someone from your bureau come and look at my roof, and the repairs to the damage inside the house and see if I am being unreasonable.  If so, then I will cease my complaint against Skylines Roofing.  But as things stand right now, I am not satisfied with the result of my complaint.

In response to case # [redacted], RE:  [redacted]  Mrs. [redacted] came into our repair facility on 3/28 for a Safeco claim to get her rear bumper and exhaust damage repaired.  I wrote an estimate assessing the damage, which was replacing the bumper and straightening a...

minor bend in the exhaust.  I scheduled her vehicle in for the coming week, when we had next availability, and had time to order parts.  She came back two hours later and said she did not feel safe driving it, and that she would rather the car remain here.  I reminded her that I would not be able to start on it until 4/3.  She said she was okay with that, as long as the repairs were completed. We completed the repairs on 4/7, after a minor delay in having to order, paint and replace a reverse sensor, as the housing was damaged.  The damage was not visible at the time of the inspection, and only noticed during reassembly.  We also had an issue ordering the exhaust hangar bracket, OE part number [redacted], as it was discontinued by Cadillac and not available in the market through our OE suppliers or our aftermarket suppliers.  We did contact Mrs. [redacted] regarding the delay in repairs to advise.  The vehicle was picked up 4/7, and spent a total of 11 days at our facility, 6 of which the vehicle was delayed due to not scheduling in advance. During the delivery of the vehicle, Mrs. [redacted] came to me and told me that her repairs were not completed in full, and that there was a dent in the left quarter panel, near the bumper.  She said that there was bubbling and it was dented from the accident.  I addressed these damages with her, advised her that the bubbling in the paint was rust that was beginning to form on that panel, and the dent she pointed out was covered in black touch up paint, indicating that these damages were on the vehicle previously, and were not accident related. On 4/10, Mrs. [redacted] called regarding issues with service airbag light and service stability light being on.  She said she would be dropping off her vehicle for us to look at this after work at 4:45.  She did not show until 4/17 at 4:45.  Her major concern was that her vehicle shakes during deceleration while the brakes are applied. Between 4/18-4/20 I test drove the vehicle three times to attempt to replicate the issues she had mentioned.  I got it up to highway speeds on the interstate and could not replicate any issues in the braking system.  There was no unusual exhaust noise, and no SRS code showing on the dashboard.  I scanned the vehicle for both SRS and engine codes.  I explained to her that there no active codes that my scanner could read, however there was a seat belt pretensioner issue that appeared to be in the computer history.  I advised her that this was beyond what I am able to do here, and any further diagnosis would have to be done by a GM dealership, and that if it turned out to be non-accident related, there would be a diagnostic charge owed upon pickup of the vehicle. I brought the vehicle over to Frank Boucher Chevrolet on 8600 [redacted] Road on 4/20 or 4/21 shortly after my conversation with Mrs. [redacted], and advised them of the issues.  I mentioned the issues she was having, including the shaking during deceleration as well as the codes being on the dashboard, including the Stability and SRS codes.  On 4/24, Morry Decker with Boucher Chevrolet contacted me with a comprehensive list of items that needed to be replaced due to visible mechanical wear and tear.  These items were the position sensor in the steering column, which was causing the Stability Control light to be on, as well as a strut, and the rear differential carrier.  Mr. Decker would not comment on whether or not he thought it would be accident related.  I spoke with our point of contact at Safeco, Dave Adams at 414-550-3941.  He did not believe these issues to be related to a minor impact, and denied the claim.  I advised Mrs. [redacted] of the service quote provided by Boucher, and Safeco advised that the claim for additional damage was denied.  Mrs. [redacted] picked up her vehicle from Boucher directly on or around 4/25 and although the damage was not related, refused to pay for the diagnostic services done.  These charges were billed to our facility and later reimbursed by Safeco. During the 8 days the vehicle was returned to us, four of which the vehicle spent at the dealership, there was no issues with the exhaust and no other issues discussed.  At this point, her vehicle spent a total of 19 days at our repair facility or with our sublet vendor. On Monday, May 22nd, Mrs. [redacted] made us aware of two additional issues with the vehicle now.  She advised that her husband was on his way over and demanded that we fix the issues immediately or put them in a rental.  When her husband arrived, he mentioned the first issue that his exhaust is leaking.  I inspected the vehicle with him, as well as explained my repair of both the exhaust and the exhaust hangar.  I started the vehicle, inspected the exhaust and noticed that there was a leak in the gasket near the front left portion of the exhaust, where the catalytic converter meets the intermediate pipe.  I walked him around to the rear of the vehicle and explained that the repairs we performed were on the right rear tailpipe.  I also explained that the way we performed the repairs was that we applied heat to the bent area and worked the metal out by lightly pulling on the tailpipe.  I also explained the exhaust hangar repair that was done off the vehicle, and was straightened, then reattached using bolts and a rubber exhaust mount.  We did not unbolt the entire exhaust nor did we loosen any bolts in the front to perform this industry accepted repair. The second issue is that white paint splatter was on the car from when she picked it up.  Mrs. [redacted] and her husband advised me that it was from the second time their vehicle was here.  When I inspected the vehicle I noticed that the majority of the white specks they were referring to were stone chips in the hood, fenders and front sheet metal of the vehicle.  I pointed this out, and explained to them that stone chips are caused by routine driving, as stones, rocks and gravel get kicked up from other cars, and chip paint in these areas, however this explanation was unsatisfactory.  I also explained our paint process, how all our paint is water based sprayed in airtight downdraft paint booths, and this process does not result in “splatter.”  The paint splatter was likely polishing compound if it happened at a repair facility, or possibly road paint if she drove on a recently painted road.  They insisted that there were no stone chips on their car prior to it being at our repair facility, that we caused this, and insists that it happened at the second time her vehicle was at our facility, which she says she has photos of, even though her vehicle was picked up from Boucher Chevrolet.  At this point I did offer to do a courtesy car wash to rectify any polishing compound, but her husband declined and chose to drive off. That afternoon, and into the next day, Mrs. [redacted] continued to email our office manager, Linda Luelloff, about how she took her vehicle to a licensed mechanic who also did an assessment, made up numerous stories regarding what we did to repair the vehicle, about how she spoke with the technician and eh  and said that I “offered to submit a $4700 quote so that the insurance company would total out the vehicle and we could just get a new one…” On Tuesday, May 23rd, I sent Mrs. [redacted] an email explaining the repair process in detail and requesting that she provide me the name and contact information of her mechanic, or to have her mechanic reach out to me regarding the issues she is claiming.  I also advised her that the $4700 quote that I submitted to Safeco was for unrelated damages that were diagnosed from Boucher Chevrolet.  As of June 15th, I have not received any contact information and have not been contacted by any mechanic. Please contact me if you need any additional information. Thanks, [redacted]
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