Racine Honda

We strive to provide the best possible experience every time we deliver a vehicle Neue Light', 'Helvetica Neue', Helvetica, Arial, 'Lucida Grand I am familiar with Mr [redacted] We invited him in to inspect the vehicle when he called about the transmission issueHe elected to have it repaired elsewhere for the same moneyWe will not retail a vehicle with safety issuesThey are all fully inspectedWe have not been given the opportunity to look at his carI did inform Mr [redacted] that I would have to cease communications with him after multiple use of profanity over the phone directed at meHow can I assist with something we can not look at? Regards, [redacted] General Manager Racine Honda 262-898-

We are sorry that the [redacted] are disappointedWe do not sell GAP for $199, nor can we as that product is much moreIt was a simple clerical errorThe fee is a standard fee that we charge for an anti-theft product installed on every vehicleThere is no removing that chargeEven our employees verifiably pay the fee of $on every transactionI spoke with our business manager about the military rebateThe rebate is for active military or retireesWe are thankful for the service and sacrifice of our veteransMy brother is a disabled veteranUnfortunately the criteria to receive the military rebate was not met according to Honda Finance guidelinesHonda Finance sets the criteriaProgram guidelines were reviewed with the [redacted] After speaking with our team I am confident that the transaction was honest and ethicalThat is the only way we do businessRegards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We strive to provide the best possible experience every time we deliver a vehicle.I am familiar with Mr*** We invited him in to inspect the vehicle when he called about the transmission issueHe elected to have it repaired elsewhere forthe same moneyWe will not retail a vehicle with
safety issuesThey are all fully inspectedWe have not been given the opportunity to look at his carI did informMr*** that I would have to cease communications with him after multiple use of profanity over the phone directed at meHow can I assist with somethingwe can not look at?Regards,*** ***General ManagerRacine Honda262-898-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are sorry that the *** are disappointedWe do not sell GAP for $199, nor can we as that product is much more.It was a simple clerical errorThe fee is a standard fee that we charge for an anti-theft product installed on every vehicle.There is no removing that chargeEven our employees
verifiably pay the fee of $on every transactionI spoke with ourbusiness manager about the military rebateThe rebate is for active military or retireesWe are thankful for the service andsacrifice of our veterans. My brother is a disabled veteranUnfortunately the criteria to receive the military rebate was not metaccording to Honda Finance guidelinesHonda Finance sets the criteriaProgram guidelines were reviewed with the ***. After speaking with our team I am confident that the transaction was honest and ethicalThat is the only way we do business...Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Can't say enough about Racine Honda We had a very favorable experienceGeneral Manager Eric G*** is a totally "stand-up" guy I visited the dealership on May with my travehicle In a short period of time, Eric gave me an "I want to sell you a car" price, with a tracredit that was greater than I expected, based on my Internet "research" I returned to Racine Honda on May 31, Eric honored his May 18, and we switched vehicles on that day Sales Consultant Aaron M*** gave my wife a thorough, patient, understandable new car orientation, prior to us departing the dealershipVery professional, totally different than ***, which attempted the "slowly walk you down 'til you bite" approach, even after I told them the Racine Honda quote

In response to the complaint from Jason Killips. The gentleman and his family came in during a sales event
data-term="goog_826106948" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: 2px; z-index: -1;">on Saturday. We were very busy and tried to accommodate the customers as quickly as possible. Some additional time was taken to evaluate the car and make calls to our used car buyers regarding Jason's vehicle due to the fact that he wanted a significant amount more for his trade that we could accommodate. His salesperson is a woman who has been selling Hondas out of this location for over years with an impeccable CSI record.
She is shorter than ft tall and it would be hard to consider her threatening. I am sorry for the additional time spent and would be happy to offer free oil change for the inconvenience. As far as a refund is concerned, I would find that difficult to justify as there was no money given to our operation from the complaining party
Sincerely,
[redacted]

I recently found a 2012 Honda Civic on the Racine Honda website that caught my attention. We had several discussions with a salesman, James [redacted], who repeatedly told us about the car's excellent condition. We agreed to tentative terms and paid a $500 deposit to hold the car. We drove an hour to the dealership for a test drive, inspection, and the purchase. After a test drive, the manager (Eric) hastily asked us if we wanted to purchase the vehicle which I thought was odd having not inspected the vehicle. I asked for them to pull the car into a service bay so that I could look it over. I realize used cars are used and not perfect but after a few minutes noticed the car had hail damage with numerous ping marks on the trunk lid, roof, and hood. The damage was somewhat subtle but obvious under the light of the service bay. I brought the damage to the attention of the manager who then became irritated and rude after I told him that we were not interested in the vehicle. Honda makes an excellent vehicle but I would not trust Racine Honda. As noted by the manager, these vehicles are inspected from head to toe before being sold on their lot. If so, they were aware of the hail damage. Is it too much to ask for Racine Honda to be honest with a potential customer and disclose the true condition of the vehicle??? I rarely take the time to comment on issues but my interaction with Racine Honda was over the top. This incident occurred on 1/2/16. The dealership has since updated their website to reflect that this vehicle has 'slight hail damage'. This disclosure was not present on their original vehicle description. This dealership cannot be trusted.

Horrible experience and were not forthcoming about prices during negotiation.

I inquired about a vehicle for sale, and spoke with a salesman, Kevin D[redacted]. I wanted to know the condition of the car before driving up there from Chicago. He told me he personally inspected it, as he took it in on a trade only says before. It was 'mint.'
I drove up there to check it out. Kevin happened to be the salesman I stumbled into. We saw the car.
Needless to say, the car was not 'mint.' It was a pretty beat up. I told him I had called the day before, and spoke to him about the car. I reminded him what he has said, and he looked away, laughed, and asked if I still wanted to take it for a test drive. We left.
Up to here, I can't say I expected anything more.
But s couple days later, I received, what appeared to be a general solicitation email from the same salesman. I responded to the email with a (paraphrase): please take me off your email list. Kevin responded verbatim, 'when can you come take the accord for a spin?' Needless to say, at this point I was insulted. And I forwarded the email chain to another member of the dealership of whom had reached out to me with solicitations, Adolfo S[redacted], with a general complaint.
I then receive another email from Kevin stating the following, verbatim: 'I think the reason you didnt buy a car from us is because you wanted to negotiate the price of the car on the lot before test driving it, Remember now? Learn to have just a little respect when dealing with people who are trying to help you, it really does go along way.'
I, again, forwarded to the same gentleman I forwarded the first complaint.
I did not hear back from anyone. And I will not be going back there.
I know nothing about the dealership, other than my experiences with Kevin, and Adolfo. But I will not be going back there.

We are sorry that the [redacted] are disappointed. We do not sell GAP for $199, nor can we as that...

product is much more.
It was a simple clerical error. The fee is a standard fee that we charge for an anti-theft product installed on every vehicle.
There is no removing that charge. Even our employees verifiably pay the fee of $199 on every transaction. I spoke with our
business manager about the military rebate. The rebate is for active military or retirees. We are thankful for the service and
sacrifice of our veterans. My brother is a disabled veteran. Unfortunately the criteria to receive the military rebate was not met
according to Honda Finance guidelines. Honda Finance sets the criteria. Program guidelines were reviewed with the [redacted]. 
After speaking with our team I am confident that the transaction was honest and ethical. That is the only way we do business...
Regards,

We strive to provide the best possible experience every time we deliver a vehicle.

I am familiar with Mr. [redacted] We invited him in to inspect the vehicle when he called about the transmission issue. He elected to have it repaired elsewhere for
the same money. We will not retail a vehicle with safety issues. They are all fully inspected. We have not been given the opportunity to look at his car. I did inform
Mr. [redacted] that I would have to cease communications with him after multiple use of profanity over the phone directed at me. How can I assist with something
we can not look at?
Regards,
[redacted]
General Manager
Racine Honda
262-898-2900