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Racing Mart Fuel

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Racing Mart Fuel Reviews (1)

We purchased a carwash will filling up with gas. The receipt has an expiration date of today, [redacted] 2015 - which means today is the last day to get the car wash we purchased (why there is an expiration date is beyond me, if we purchased it, we should be able to use it at any point). I went for the wash this morning and the transaction would not process, I called the store to find out what was wrong and was told that if it had todays date then I had to use it by yesterday? I explained that today was the expiration date and that I should have until midnight to use it. I asked for another code or my money back and to speak to the manager ([redacted]). The lady got back on the phone and said the manager said I had to use it by yesterday and refused to get on the phone and speak to me. This is not the 1st time this has happened to me, I just never had time to follow up and I am sure this happens to several other people as well.Product_Or_Service: CarwashAccount_Number: code: XXXXXXDesired SettlementI would like a refund of the [redacted] I paid for this service and an apology from the manager ([redacted]) for refusing to speak to me and handle this situation like a Manager!Business Response This car wash has been open for 5 years with the same setup, all customers have 2 weeks to use the code, we don't make the software for the car wash, she could contact [redacted] and complain to them about why the code cannot be used on the day of expiration at XXX-XXX-XXXX, and on this note we are always nice enough to give them all a rewash but she did not want to wait.

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Description: Petroleum Products

Address: 181 West Franklin Street, Holyoke, Massachusetts, United States, 01040-5703

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