Rack Technologies

Complaint: [redacted] I am rejecting this response because: A huge part of my complaint was with regard to customer serviceAll they have done is sent you a copy of the receipt that I asked for multiple timesThey even failed to send this documentation and contact me when they were asked by corporateAdditionally, it's interesting that they refunded me money for pillows that "I took" from their establishmentI'm still willing to watch video surveillance from our stay to figure out how these pillows "left" with usAccepting their response based on the poorly written, two sentence memo is like saying it's okay for you to try to get away with this like this and then ignore the customer who catches youThe only reason I received a refund was because I filed a claim with my bankThat is all Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: A huge part of my complaint was with regard to customer service. All they have done is sent you a copy of the receipt that I asked for multiple times. They even failed to send this documentation and contact me when they were asked by...

corporate. Additionally, it's interesting that they refunded me money for pillows that "I took" from their establishment. I'm still willing to watch video surveillance from our stay to figure out how these pillows "left" with us. Accepting their response based on the poorly written, two sentence memo is like saying it's okay for you to try to get away with this like this and then ignore the customer who catches you. The only reason I received a refund was because I filed a claim with my bank. That is all.
Regards,
[redacted]