Rackspace has researched this issue Section of our Terms and Conditions state:TERMThe initial term for each Order begins on the date we make the Services available for your use and continues for the period stated in the OrderIf no period is stated in the Order, then the initial term shall be one monthUpon expiration of the initial term, the Order will automatically renew for successive renewal terms of one month each, unless and until one of us gives the other a written notice of non-renewal prior to the expiration of the initial term, or then-current renewal term, as applicableYou must follow Rackspace's non-renewal process accessible from the Rackspace Cloud control panel to give an effective notice of non-renewal.Even though [redacted] failed to provide notice of non-renewal, nor did he remove the virtual server once he no longer needed it, Rackspace will nullify the remaining balance Please allow business days for the process to complete as there might be additional communications from the 3rd Party collector during that time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This account remained in an unverified state as the customer never called or responded to our e-mails that would have verified the account. Although the customer's account was in a "suspension" status, the customer continued to have full access to the server via a command line. If the
customer was unable to log in to the Control Panel, he should have contacted us at the numbers presented at the login screen.Rackspace does not have the ability to "reverse" charges already made to a credit card; however, the customer may contact his credit card company and request a charge back for the months of service that were actually provided, and in doing so, Rackspace will not challenge the charge back. This will accomplish the same end result being requested by this complainant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that further complaints will be opened if there are still charges regarding this account next month.
Regards,
[redacted]
Rackspace has researched this issue. Section 6 of our Terms and Conditions state:6. TERM. The initial term for each Order begins on the date we make the Services available for your use and continues for the period stated in the Order. If no period is stated in the Order, then the initial term...
shall be one month. Upon expiration of the initial term, the Order will automatically renew for successive renewal terms of one month each, unless and until one of us gives the other a written notice of non-renewal prior to the expiration of the initial term, or then-current renewal term, as applicable. You must follow Rackspace's non-renewal process accessible from the Rackspace Cloud control panel to give an effective notice of non-renewal.Even though [redacted] failed to provide notice of non-renewal, nor did he remove the virtual server once he no longer needed it, Rackspace will nullify the remaining balance. Please allow 2 business days for the process to complete as there might be additional communications from the 3rd Party collector during that time.
Complaint: [redacted]
I am rejecting this response because: Rackspace never sent me any communication that they are shutting down our server. I do not get emails on their ticket updates. I did not receive any communication from rackspace about the shutdown or anything else. I contacted rackspace in January 2016, I never heard back from them on the problem. So I called them asked them about update on the actual problem of server shutdown + about not receiving updates on tickets. They fixed some problem on their end in February after this enquiry and I started getting emails on ticket updates. However, I do not receive any updates again.So what it means is the I have to keep logging into their portal every day to make sure there are no tickets from rackspace. This is a faulty service on their and an additional overhead on my end which I did not sign up for. So please refund the charges that you automatically deducted on my credit card.There is one more complaint, their support is not too helpful - when I call them, they take my complaint and tell me they cannot answer my question as they need to pass it to appropriate department. Same with chat customer service! It is highly time consuming to get any support from rackspace!
Regards,
[redacted]
Complaint:[redacted]
I am rejecting this response because:Although the business suggested me to request a charge bank to my bank, the business did not state that if the account has been closed and if other charges will be made in the future.I request the business to officially close my account, and make sure no more charges will be made to this account.
Regards,
[redacted]
Rackspace responded in confirmation that the account [redacted] was in fact closed. Per the emails sent to [redacted] in October and November (prior to his December departure from your company) the two other accounts [redacted] and [redacted] were still active, and thus accruing charges, and Rackspace provided clear steps on how to login and cancel the account in order to stop billing.
Mr. [redacted] has been communicating with Rackspace Support on a resolution via email and ticket communications. Rackspace is unable to provide the desired settlement since a new agreement was signed by Mr. [redacted] on March 7.
Rackspace has researched this issue Section of our Terms and Conditions state:TERMThe initial term for each Order begins on the date we make the Services available for your use and continues for the period stated in the OrderIf no period is stated in the Order, then the initial term shall be one monthUpon expiration of the initial term, the Order will automatically renew for successive renewal terms of one month each, unless and until one of us gives the other a written notice of non-renewal prior to the expiration of the initial term, or then-current renewal term, as applicableYou must follow Rackspace's non-renewal process accessible from the Rackspace Cloud control panel to give an effective notice of non-renewal.Even though [redacted] failed to provide notice of non-renewal, nor did he remove the virtual server once he no longer needed it, Rackspace will nullify the remaining balance Please allow business days for the process to complete as there might be additional communications from the 3rd Party collector during that time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This account remained in an unverified state as the customer never called or responded to our e-mails that would have verified the account. Although the customer's account was in a "suspension" status, the customer continued to have full access to the server via a command line. If the
customer was unable to log in to the Control Panel, he should have contacted us at the numbers presented at the login screen.Rackspace does not have the ability to "reverse" charges already made to a credit card; however, the customer may contact his credit card company and request a charge back for the months of service that were actually provided, and in doing so, Rackspace will not challenge the charge back. This will accomplish the same end result being requested by this complainant
Your account is officially closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that further complaints will be opened if there are still charges regarding this account next month.
Regards,
[redacted]
Rackspace has researched this issue. Section 6 of our Terms and Conditions state:6. TERM. The initial term for each Order begins on the date we make the Services available for your use and continues for the period stated in the Order. If no period is stated in the Order, then the initial term...
shall be one month. Upon expiration of the initial term, the Order will automatically renew for successive renewal terms of one month each, unless and until one of us gives the other a written notice of non-renewal prior to the expiration of the initial term, or then-current renewal term, as applicable. You must follow Rackspace's non-renewal process accessible from the Rackspace Cloud control panel to give an effective notice of non-renewal.Even though [redacted] failed to provide notice of non-renewal, nor did he remove the virtual server once he no longer needed it, Rackspace will nullify the remaining balance. Please allow 2 business days for the process to complete as there might be additional communications from the 3rd Party collector during that time.
Complaint: [redacted]
I am rejecting this response because: Rackspace never sent me any communication that they are shutting down our server. I do not get emails on their ticket updates. I did not receive any communication from rackspace about the shutdown or anything else. I contacted rackspace in January 2016, I never heard back from them on the problem. So I called them asked them about update on the actual problem of server shutdown + about not receiving updates on tickets. They fixed some problem on their end in February after this enquiry and I started getting emails on ticket updates. However, I do not receive any updates again.So what it means is the I have to keep logging into their portal every day to make sure there are no tickets from rackspace. This is a faulty service on their and an additional overhead on my end which I did not sign up for. So please refund the charges that you automatically deducted on my credit card.There is one more complaint, their support is not too helpful - when I call them, they take my complaint and tell me they cannot answer my question as they need to pass it to appropriate department. Same with chat customer service! It is highly time consuming to get any support from rackspace!
Regards,
[redacted]
Complaint:[redacted]
I am rejecting this response because:Although the business suggested me to request a charge bank to my bank, the business did not state that if the account has been closed and if other charges will be made in the future.I request the business to officially close my account, and make sure no more charges will be made to this account.
Regards,
[redacted]
Rackspace responded in confirmation that the account [redacted] was in fact closed. Per the emails sent to [redacted] in October and November (prior to his December departure from your company) the two other accounts [redacted] and [redacted] were still active, and thus accruing charges, and Rackspace provided clear steps on how to login and cancel the account in order to stop billing.
Mr. [redacted] has been communicating with Rackspace Support on a resolution via email and ticket communications. Rackspace is unable to provide the desired settlement since a new agreement was signed by Mr. [redacted] on March 7.