Racy's

November 20th, To Whom it may concern, (ID# 12498190) I would like to say right away that I am both disheartened and insulted that this customer is repeatedly calling me a liar, and saying that I treated his elderly neighbor with disrespectI always treat my customers, many being senior citizens, with the utmost professional courtesy and respect, and am of course seeking to leave them satisfied with the completion of the projectWhen this customer first contacted me, he indicated that he needed me to the beginnings of a fence project that a previous rude and unprofessional contractor had done incorrectly, and then walked away from – sound familiar? You may find another complaint on file about another contractor from this complainant around September/October There are so many misrepresentations in the customer’s complaint that I find it difficult to know where to start, but I will attempt to address them hereI originally stated that it would be a time and materials job that I expected to take days, with just me doing the workFor two reasons I needed to condense the job to two days, beginning laterFirst, as I told the customer, by the time the work week approached, I needed a medical procedure on the Monday before the Tuesday that I was supposed to startI had hoped to start that Tuesday, but the doctor did not want me doing strenuous work the day following the surgeryAlso, unfortunately the weather that week was forecast for pouring rain the entire time, but rather than delay the project to better weather, I hired a second man to assist me so that we could complete the project on timeThe customer indicated that he needed the fence done as quickly as possible to accommodate a dog, and I wanted to be sure he had a secure yard by the agreed-upon dateAs far as the customer’s strange comments about the second worker and I not communicating, I really have no idea what that’s aboutI have built many wood fences over the years, and I used the standard materials and techniques that I always use, with no previous problemsThe customer doesn’t state in his letter exactly what his complaint regarding workmanship is, but I can say that this project presented several technical challengesFirst, I was expected to connect to another neighbor’s existing fence posts and match that existing structureSecond, the terrain was sloped, which always presents the issue of how to adapt the fence to the terrainFinally, there was vegetation blocking a section of the fence line, and of course there was the very inclement weather to work inThe customer also wanted me to provide a secure, attractive fence for the most affordable priceAnother challenge to note here is the “triangulation” of trying to deal with both the customer and his neighbor across the fence lineThe customer was the person who hired and paid me, but the neighbor was very involved in providing input as well, which was not necessarily consistent with that of the customerTrying to keep everyone informed and on the same page proved to be quite difficult, especially in light of the customer’s apparent determination to be dissatisfiedThis customer has dwelled heavily on his assertion that I left the project unfinishedAgain, this misrepresentsI completed the primary fence project on time and under needed budget, leaving it secure for the dogI told him, and the neighbor, that I could return at a later time to make adjustments November 20th, requested and complete the last section, on a time and materials basis, and did offer an appointment time when someone else cancelledI again reminded him that I charge by the hour, and this additional work would probably take about hours, with a charge of $To which he said he would find someone else to do the workI did not make “mistakes” that needed to be corrected; I was going to be making changes to the way the fence adapted to the slope, per their request, so my time & material fee would applyMy suggested cost for the project was: $1,materials, $labor & dump fees $I charged; $labor & dump fees While it is unfortunate that this customer is not satisfied, I feel comfortable that I did the work he requested at a fair price, and I am not prepared to make any refunds, per my explanation abovePlease feel free to contact me with any clarifying questionsMy email is [email protected] and my phone is 206-371-Best regards, Ray H*** Racy’s Handyman Service